Open Access

New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry

   | May 09, 2016

Cite

[1] Bank for International Settlements, 2015. The Basel Committee's publication types, [online] Available at: http://www.bis.org/bcbs/about/work_publication_types.htm [Accessed 5 December 2015].Search in Google Scholar

[2] Ernst&Young, 2014. W centrum uwagi – doświadczenia klienta w kontakcie z marką. Światowe Badanie Klientów Banków Detalicznych 2014, [online] Available at: http://www.ey.com/Publication/vwLUAssets/Global_Consumer_Banking_Survey_2014/$FILE/EY-Global-Consumer-Banking-Survey-2014-PL-final.pdf [Accessed 7 February 2016].Search in Google Scholar

[3] European Central Bank, 2016. ECB Banking Supervision: SSM priorities 2016 [online] Available at: https://www.bankingsupervision.europa.eu/ecb/pub/pdf/publication_supervisory_priorities_2016.en.pdf?024a0072fe923441556e5bba7251dd6d [Accessed 6 January 2016].Search in Google Scholar

[4] European Commission Press Release, 2015. Payment Services Directive: FAQ, [online] Available at: http://europa.eu/rapid/press-release_MEMO-15-5793_de.htm, [Accessed 25 January 2016].Search in Google Scholar

[5] European Commission, 2015a. Directive on Payment Services (PSD), [online] Available at: http://ec.europa.eu/finance/payments/framework/index_en.htm [Accessed 11 January 2016].Search in Google Scholar

[6] European Commission, 2015b. Investment services and regulated markets (MiFID 1 & MiFID 2), [online] Available at: http://ec.europa.eu/finance/securities/isd/index_en.htm [Accessed 20 January 2016].Search in Google Scholar

[7] European Securities and Markets Authority, 2015. ESMA – Policy & rules, [online] Available at: https://www.esma.europa.eu/ [Accessed 20 January 2016].Search in Google Scholar

[8] Forrester Research 2015. The State Of Digital Business 2014, [online] Available at: http://blogs.forrester.com/f/b/users/NFENWICK/Infographic_1v4.pdf [Accessed 14 January 2016].Search in Google Scholar

[9] Goldman Sachs Global Investment Research, 2014. Technology Driving Innovation - What is the Internet of Things, [online] Available at: http://www.goldmansachs.com/our-thinking/pages/iot-infographic.html [Accessed 19 January 2016].Search in Google Scholar

[10] Internet Live Stats, 2016. Total number of websites, [online] Available at: http://www.internetlivestats.com/total-number-of-websites/#trend [Accessed 3 March 2016].Search in Google Scholar

[11] KPMG and H2 Ventures, 2015. Leading Global Fintech Innovators 2015, [online] Available at: http://fintechinnovators.com/ [Accessed 7 February 2016].Search in Google Scholar

[12] Kumar, A., Nair, A., Parsons, A., Urdapiletta, E., 2006. Expanding Bank Outreach through Retail Partnerships, Correspondent Banks in Brazil, [online] Available at: http://siteresources.worldbank.org/INTTOPCONF3/Resources/363980Retail0p101OFFICIAL0USE0ONLY1.pdf [Accessed 20 February 2016].Search in Google Scholar

[13] Rosingh, W., Seale, A., Osborn, D., 2001. Why banks and telecoms must merge to surge, [online] Available at: http://www.strategy-business.com/article/17163?gko=4cda6 [Accessed 3 January 2016].Search in Google Scholar

[14] Venture Scanner, 2016. Fintech Q1 Update, [online] Available at: http://insights.venturescanner.com/category/financial-technology/ [Accessed 4 March 2016].Search in Google Scholar