<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Background</bold>: Process mapping (a patient-centred method) and recording the medical, nursing and administrative staff’s views involved in the provision of care help us understand patients’ experience regarding the constraints, delays and bottlenecks of healthcare service processes and identify areas of improvement.<bold>Patients and Methods</bold>: Time information and data were collected through time and motion study with regard to the path patients with breast cancer follow in two public hospitals (sample of 86 patients) and a semi-structured questionnaire was administered to medical, nursing and administrative staff (sample of 14 employees).<bold>Results</bold>: The amount of time required in total for the prescription process was increased up to seve7 times compared to the beneficial amount of time, and the longest delays in patients’ waiting time were observed with regard to the process of chemotherapy (more than 2 hours and 40 minutes, in some cases). About 92.3% of the staff of the two hospitals prioritized the malfunctioning of theCcentralIinformationSsystem as the most important factor and more than 75% of the study participants mentioned that several administrative and technical aspects have a negative and significant effect on the time required to prescribe the necessary medicines for the treatment of patients.<bold>Conclusions</bold>: The lack of understanding of the hospital’s processes and spatial infrastructure by most patients, the lack of an electronic patient record system and central information system are highlighted as the main issues that contribute decisively to the increase in the non-beneficial time that patients with breast cances have to spend nowadays in hospitals of the NHS in Greece.</abstract>

Background: Process mapping (a patient-centred method) and recording the medical, nursing and administrative staff’s views involved in the provision of care help us understand patients’ experience regarding the constraints, delays and bottlenecks of healthcare service processes and identify areas of improvement.Patients and Methods: Time information and data were collected through time and motion study with regard to the path patients with breast cancer follow in two public hospitals (sample of 86 patients) and a semi-structured questionnaire was administered to medical, nursing and administrative staff (sample of 14 employees).Results: The amount of time required in total for the prescription process was increased up to seve7 times compared to the beneficial amount of time, and the longest delays in patients’ waiting time were observed with regard to the process of chemotherapy (more than 2 hours and 40 minutes, in some cases). About 92.3% of the staff of the two hospitals prioritized the malfunctioning of theCcentralIinformationSsystem as the most important factor and more than 75% of the study participants mentioned that several administrative and technical aspects have a negative and significant effect on the time required to prescribe the necessary medicines for the treatment of patients.Conclusions: The lack of understanding of the hospital’s processes and spatial infrastructure by most patients, the lack of an electronic patient record system and central information system are highlighted as the main issues that contribute decisively to the increase in the non-beneficial time that patients with breast cances have to spend nowadays in hospitals of the NHS in Greece.

Living with breast cancer: Patients’ journey within the Greek National Health System

Associate Professor, Faculty of Nursing, National and Kapodistrian University of Athens, Center for Health Services Management and Evaluation

PhD, Faculty of Nursing, National and Kapodistrian University of Athens, Center for Health Services Management and Evaluation

Associate Professor, Faculty of Nursing, National and Kapodistrian University of Athens

PhDc, Faculty of Nursing, National and Kapodistrian University of Athens, Center for Health Services Management and Evaluation

PhD, Former Director of Aghios Savvas Cancer Hospital

MD, HIPPOKRATEION General Hospital of Athens, Department of Health Management, National School of Public Health, Athens

MD, Director of the A’ Oncology Department, Aghios Savvas Cancer Hospital

Professor Emeritus, Faculty of Nursing, National and Kapodistrian University of Athens, Center for Health Services Management and Evaluation

Forum of Clinical Oncology

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Background: Process mapping (a patient-centred method) and recording the medical, nursing and administrative staff’s views involved in the provision of care...

Living with breast cancer: Patients’ journey within the Greek National Health System

Published Online: Mar 31, 2016

Page range: 1 - 6

Received: Oct 16, 2015

Accepted: Dec 15, 2015

DOI: https://doi.org/10.1515/fco-2015-0016

Keywords
Process mapping, Patients’ journey, Breast cancer patients, Waiting times, Hospital staff’s views

© 2015 Daphne Kaitelidou et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Living with breast cancer: Patients’ journey within the Greek National Health System

Published Online: Mar 31, 2016

Page range: 1 - 6

Received: Oct 16, 2015

Accepted: Dec 15, 2015

DOI: https://doi.org/10.1515/fco-2015-0016

KeywordsProcess mapping, Patients’ journey, Breast cancer patients, Waiting times, Hospital staff’s views

© 2015 Daphne Kaitelidou et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Process mapping, Patients’ journey, Breast cancer patients, Waiting times, Hospital staff’s views