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European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
Open Access
The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting
Alei (Aileen) Fan
Alei (Aileen) Fan
,
Hubert B. Van Hoof
Hubert B. Van Hoof
,
Sandra Pesantez Loyola
Sandra Pesantez Loyola
,
Sebastián Calle Lituma
Sebastián Calle Lituma
and
Marlene Jaramillo Granda
Marlene Jaramillo Granda
| May 26, 2016
European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
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Published Online:
May 26, 2016
Page range:
21 - 29
Received:
Jun 25, 2015
Accepted:
Oct 05, 2015
DOI:
https://doi.org/10.1515/ejthr-2016-0003
Keywords
Customer complaint behaviour
,
Impression management
,
Cultural orientation
,
Gender
,
Ecuador
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.