<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication technologies (ICT), e-government is one of the possible solutions in achieving this goal. This solution includes a good understanding and management of the existing business processes, the use of normative documents and the effective use of information systems in public administration. To get the current view of all mentioned necessary components, the questionnaire was made. This paper is devoted to the analysis of questionnaire results. As a result of the analysis, hypotheses for further study are set.</p></abstract>

The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication technologies (ICT), e-government is one of the possible solutions in achieving this goal. This solution includes a good understanding and management of the existing business processes, the use of normative documents and the effective use of information systems in public administration. To get the current view of all mentioned necessary components, the questionnaire was made. This paper is devoted to the analysis of questionnaire results. As a result of the analysis, hypotheses for further study are set.

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

Applied Computer Systems

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The goal of effective public administration is to provide qualitative services to citizens. Due to the increasing use of information and communication...

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

Published Online: Jan 27, 2015

Page range: 97 - 104

DOI: https://doi.org/10.1515/acss-2014-0019

Keywords
Business process (BP), compliance, document management system (DMS), information system (IS), modeling, normative document (ND), quality management system (QMS)

© Riga Technical University

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Analysis of Questionnaire Results in the Use of BP and ND in Public Administration

Published Online: Jan 27, 2015

Page range: 97 - 104

DOI: https://doi.org/10.1515/acss-2014-0019

KeywordsBusiness process (BP), compliance, document management system (DMS), information system (IS), modeling, normative document (ND), quality management system (QMS)

© Riga Technical University

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Business process (BP), compliance, document management system (DMS), information system (IS), modeling, normative document (ND), quality management system (QMS)