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Journals
Engineering Management in Production and Services
Volume 16 (2024): Issue 1 (March 2024)
Open Access
Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator
Tomás José Fontalvo Herrera
Tomás José Fontalvo Herrera
,
Roberto Herrera Acosta
Roberto Herrera Acosta
and
Ana Gabriela Banquez Maturana
Ana Gabriela Banquez Maturana
| Apr 11, 2024
Engineering Management in Production and Services
Volume 16 (2024): Issue 1 (March 2024)
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Published Online:
Apr 11, 2024
Page range:
65 - 76
Received:
Jun 01, 2023
Accepted:
Dec 10, 2023
DOI:
https://doi.org/10.2478/emj-2024-0005
Keywords
service measurement
,
Six Sigma
,
multivariate capacity indicators
© 2024 Tomás José Fontalvo Herrera et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Tomás José Fontalvo Herrera
Faculty of Economics University of Cartagena
Bolivar, Colombia
Roberto Herrera Acosta
Faculty of Engineering Atlántico University
Atlantico, Colombia
Ana Gabriela Banquez Maturana
Faculty of Economics University of Cartagena
Cartagena, Bolivar, Colombia