<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of relationships between the agencies’ external integration with other supply chain members on one side, and the efficiency of the agencies on the other. The data envelopment analysis is applied for the estimation of efficiencies, while the structural equation modelling (SEM) is conducted for identification of possible integration impacts on the efficiency. Results show that integration with other supply chain members indeed has some positive impacts on the agencies’ efficiency. Also, the developed SEM model implies that in-depth forms of collaboration would enable more effective exploitation of the identified relations between the integration and efficiency of the agencies. This finding could be an important guideline for the agencies’ management in the sense of achieving more satisfied customers and bigger profits, as well as reduced operational costs.</p></abstract>

The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of relationships between the agencies’ external integration with other supply chain members on one side, and the efficiency of the agencies on the other. The data envelopment analysis is applied for the estimation of efficiencies, while the structural equation modelling (SEM) is conducted for identification of possible integration impacts on the efficiency. Results show that integration with other supply chain members indeed has some positive impacts on the agencies’ efficiency. Also, the developed SEM model implies that in-depth forms of collaboration would enable more effective exploitation of the identified relations between the integration and efficiency of the agencies. This finding could be an important guideline for the agencies’ management in the sense of achieving more satisfied customers and bigger profits, as well as reduced operational costs.

Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

University of Maribor/Faculty of Logistics, Celje,

Logistics, Supply Chain, Sustainability and Global Challenges

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The performance of tourism supply chains depends on the efficiency of all members involved, including the travel agencies. The paper addresses the analysis of...

Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

Published Online: Oct 18, 2016

Page range: 1 - 17

DOI: https://doi.org/10.1515/jlst-2016-0001

Keywords
Tourism industry, Tourism supply chains, External integration, Travel agencies’ efficiency, Data envelopment analysis, Structural equation modelling

© 2016 Darja Topolšek et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

Published Online: Oct 18, 2016

Page range: 1 - 17

DOI: https://doi.org/10.1515/jlst-2016-0001

KeywordsTourism industry, Tourism supply chains, External integration, Travel agencies’ efficiency, Data envelopment analysis, Structural equation modelling

© 2016 Darja Topolšek et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Tourism industry, Tourism supply chains, External integration, Travel agencies’ efficiency, Data envelopment analysis, Structural equation modelling