Abstract
This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers’ satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger’s decision to utilise public transport options.
References
1. Carlsson, C. and Fuller, R. (1996) Fuzzy multiple criteria decision making: Recent developments. Fuzzy Sets and Systems, Vol. 78, 139–153.
2. Fotr, J. and Píšek, M. (1986) Exaktní metody ekonomického rozhodování. Praha: Academia.
3. Meloun, M. and Militký, J. (2002) Kompendium statistického zpracování dat. Praha: Academia.
4. Ministry of Transport CR. (2014) The Transport Policy of Czech Republic for 2014–2020 with perspective to 2050.
5. Moreno, P.S. and Fidélis, T. and Ramos, T.B. (2014) Measuring and comparing local sustainable development through common indicators: Constraints and achievements in practice. Cities, 39, 1-9.
6. Nenadál, J. and Petříková, R. and Hutyra, M. and Balcarová, P. (2004) Modely měření a zlepšování spokojenosti zákazníků. Praha: Národní informační středisko pro podporu jakosti.
7. Olivkova, I. (2009) Urban mass transportation quality evaluation and the concept of quality standards. Inaugural dissertation, Ostrava:VŠB-Technical University of Ostrava.
8. Olivkova, I. (2009) Urban Mass Transportation Quality evaluation From Passenger’s Points Of View. Sbornik vedeckych praci FS, VSB-TU Ostrava, 211-216.
