Leveraging Process Data from BPM Cloud-Based Workflows

Open access

Abstract

This paper shares the experience of a virtual team of knowledge workers which coordinates its repetitive production work across 12 time zones using cloud-based workflows.

A sample of process data and the utility that can be obtained from it are discussed, and recommendations are provided for the management of virtual teams using cloud-based workflows.

In addition, possible directions for future research relating to virtual knowledge work teams using cloud workflows are suggested. Some references to related experience for further reading are also given.

If the inline PDF is not rendering correctly, you can download the PDF file here.

  • BearBuy. (2012). Insurance Workflow Process. Retrieved June 05 2016 from http://supplychain.berkeley.edu/sites/default/files/Map10l-InsuranceProcess-POSTEDfinal-6-15-2012.pdf

  • Black J. (2014). Collaborating in the Cloud: Connecting Your Virtual team. Retrieved June 05 2016 from https://www.salesforce.com/blog/2014/08/collaborating-cloud-connecting-your-virtual-team-gp.html

  • BPM Center of Excellence. (2009). BPM CoE Glossary. Retrieved June 05 2016 from https://www.ftb.ca.gov/aboutFTB/Projects/ITSP/BPM_Glossary.pdf

  • Carroll M. van der Merwe A. & Kotzé P. (2011). Secure Cloud Computing: Benefits Risks and Controls. Retrieved June 05 2016 from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.232.2868&rep=rep1&type=pdf. doi:10.1.1.232.2868&

  • Chen J. & Ranjan R. (2010). Special issue: Practice and experience Second international workshop on workflow management in service and cloud computing. Concurrency and Computation 25(13) 1813-1815. doi:10.1002/cpe.2994

  • Dimensional Research. (2015). Collaboration trends and technology: A survey of knowledge workers. Retrieved June 05 2016 from https://www.alfresco.com/sites/www.alfresco.com/files/dimesional-research-collab-survey-findings-report-082415.pdf

  • Duipmans E.F. Ferreira Pires L. & Bonino da Silva Santos L.O. (2012). Towards a BPM Cloud Architecture with Data and Activity Distribution. Retrieved June 05 2016 from http://doc.utwente.nl/84253/1/06406222.pdf

  • Ebrahim N. Shamsuddin A. & Zahari T. (2009). Virtual teams: A literature review. Australian Journal of Basic and Applied Sciences 3(3) 2653-2669.

  • Fang Z. & Yin C. (2010). BPM Architecture Design Based on Cloud Computing. Intelligent Information Management 2(5) 329-333. doi:10.4236/iim.2010.25039.

  • GSA Enterprise Transformation. (2011). Knowledge Worker Productivity: Challenges Issues Solutions. Retrieved June 05 2016 from http://www.gsa.gov/graphics/admin/KnowledgeWorkerProductivity_Final6811.pdf

  • Ha A. (2012). OrangeScape Launches Kissflow A Workflow-Builder For Google Apps. Retrieved June 05 2016 from http://techcrunch.com/2012/06/27/orangescape-kissflow-launch/

  • International Organization for Standardization. (2015). ISO 9001:2015. Retrieved June 05 2016 from http://www.iso.org/iso/home/store/catalogue_ics/catalogue_detail_ics.htm?csnumber=6208

  • Lu Y. Cai H. & Jiang L. (2010). Construction of BPMN-based Business Process Model Base. International Journal of Intelligent Information Processing 1(2) 32-38. doi:10.4156/ijiip.vol1.issue2.3

  • Ming X.G. Yan J.Q. Lu W.F. & Ma D.Z. (2005). Technology Solutions for Collaborative Product Lifecycle Management – Status Review and Future Trend. Concurrent Engineering 13(4) 311-319. doi:10.1177/1063293X05060135

  • Nickols F. (2012). The Shift from Manual Work to Knowledge Work. Retrieved June 05 2016 from http://www.nickols.us/shift_to_KW.htm

  • Object Management Group (2011). Documents Associated With Business Process Model And Notation (BPMN) Version 2.0. Retrieved June 05 2016 from http://www.omg.org/spec/BPMN/2.0/

  • Ocean Tomo. (2015). Components of S&P 500 Market Value. Retrieved June 05 2016 from http://www.oceantomo.com/blog/2015/03-05-ocean-tomo-2015-intangible-asset-market-value/

  • OECD. (2001). Competencies for the Knowledge Economy. Chapter 4: 99-118. Retrieved June 05 2016 from http://www.oecd.org/innovation/research/1842070.pdf

  • Powel A. Piccoli G. & Ives B. (2004). Virtual Teams: a Review of Current Literature and Directions for Future Research. The ACM SIGMIS Database 35(1) 6-36. doi:10.1145/968464.968467

  • Rudman R.S. (2002). Human resources management in New Zealand. Auckland NZ: Prentice Hall.

  • Ryan K. (2009). A Computer Scientist’s Introductory Guide to Business Process Management (BPM). Crossroads 15(4) 11-18. doi:10.1145/1558897.1558901

  • The Economist Intelligence Unit Ltd. (2009). Managing Virtual Teams: Taking a More Strategic Approach. Retrieved June 05 2016 from http://graphics.eiu.com/upload/eb/NEC_Managing_virtual_teams_WEB.pdf

  • Wang L. von Laszewski G. M Kunze M. Tao J. (2008). Cloud computing: A Perspective study. Retrieved June 05 2016 from http://scholarworks.rit.edu/cgi/viewcontent.cgi?article=1748&context=other

  • White S.A. (2006). Introduction to BPMN. Retrieved June 05 2016 from http://www.omg.org/news/meetings/workshops/soa-bpm-mda-2006/00-T4_White.pdf

  • Wikipedia. (2016). Workflow Management System (WfMS). Retrieved June 05 2016 from https://en.wikipedia.org/wiki/Workflow_management_system

  • Wu Z. Liu X. Ni Z. Yuan D. & Yang Y. (2013). A market-oriented hierarchical scheduling strategy in cloud workflow systems. The Journal of Supercomputing 63(1) 256-293. doi:10.1007/s11227-011-0578-4

Search
Journal information
Metrics
All Time Past Year Past 30 Days
Abstract Views 0 0 0
Full Text Views 136 46 3
PDF Downloads 59 27 1