Claim and Continuous Improvement

Open access

Claim and Continuous Improvement

The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.

If the inline PDF is not rendering correctly, you can download the PDF file here.

  • GOODMAN J. Manage Complains To Enhance Loyality. Quality Progress 2006 pp. 28-33. ISSN 003-524X

  • ŠALGOVIČOVÁ J. a kol. Meranie spokojnosti zákazníka z pohľadu manažérstva kvality a marketingu. Trnava: Tripsoft 2006 214 p. ISBN 80-969390-6-8

  • STN EN ISO 9000:2005 Systém manažérstva kvality. Základy a slovník. Bratislava: Slovenský ústav technickej normalizácie.

  • STN ISO 10002:2004 Manažérstvo kvality Spokojnosť zákazníka. Návod na vybavovanie sťažností v organizáciách. Bratislava: Slovenský ústav technickej normalizácie.

  • ZGODAVOVÁ K. SLIMÁK I. Advanced Improvement of Quality. In Proceedings of the 19t International DAAAM Symposium "Intelligent Manufacturing & Automation: Focus on Next Generation of Intelligent Systems and Solutions". Vienna 2008. ISSN 1726-9679 ISBN 978-3-901509-68-1

  • ZGODAVOVÁ K. KOŠČ P. KEKÄLE T. Learning Before Doing: Utilising a Co-operative Role Play for Quality Management in a Virtual Organisation. In Journal of Workplace Learning 2001 Volume 13 Issues 3rd and 4rd pp. 113 - 118.

Search
Journal information
Metrics
All Time Past Year Past 30 Days
Abstract Views 0 0 0
Full Text Views 80 36 2
PDF Downloads 56 41 2