<abstract xmlns="http://www.w3.org/1999/xhtml">One of the factors allowing to shape safety and quality of a postal service is an opinion of its customer. In the following paper, the analysis of the impact of a customer’s perception of safety on the service quality assessment has been presented. Research results presented in the paper refer to opinions of traditional and digital customers of postal services. The presented analysis is enriched by a theoretical framework of service quality, the explanation of the concept of safety, and a complementary characteristics of traditional and digital postal services. Afterwards, safety attributes of the postal services have been proposed, explained and highlighted. Subsequently, the results presented in the paper refer to the validity of particular chosen safety attributes of postal services.</abstract>

The role of safety in service quality in the opinion of traditional and digital customers of postal service

<abstract xmlns="http://www.w3.org/1999/xhtml">Making a complex analysis of the problem in order to identify the root of its occurrence, is the process burdened with the risk of uncertainty. This risk is in case of the quality analysis, in which the choice and making a decision is not confirmed by reliable information (number). This risk is in case of the quality analysis, in which the choice and making a decision is not confirmed by reliable information (number). But these techniques do not include the risk of uncertainty, so their sequence should be expanded about the appropriate method, to take this into account. It was considered beneficial to demonstrate that this method is the Fuzzy Analytic Hierarchy Process method (FAHP). The aim of the study to implement the FAHP method in the sequence of traditional quality management techniques (Ishikawa diagram and 5Why method) and proposition new, not practiced yet the method to complex analysis of the problem and identify the root of its root cause. The subject of the study was the furniture front, on which the incompatibility was identified (shortened foil). From the categories to which the potential causes of the inadequate foil were assigned, by using the Ishikawa diagram and the FAHP method in an integrated manner, were defined the most important categories (method and machine) in a precise (numerical) way. Next, using the same tools, the relationship between the potential causes was analysed and selected the main causes of the problem. Then, by using the 5Why method the root of the problem was defined (lack of the new machine and failure to comply with labor standards). The obtained results could differ depending on the subjectivity, however, the method itself proved to be effective and can be used to solve other types of the problem.</abstract>

Identifying the source of the problem by using implemented the FAHP method in the selected quality management techniques

<abstract xmlns="http://www.w3.org/1999/xhtml">Presented paper concentrate on problems connected with the function of operation management within the company. Operation function is responsible for producing products and delivering services. But it needs support and input from others areas of the organization. The aim of the paper it to analyze on the basis on inter-national the main functions of operation management. We can distinguish seven main functions of operation management in the industrial enterprise: planning, scheduling, purchasing, controlling, quality control and inventory control. In each of those fields operations managers should conduct many decision affecting of-organization effectiveness.</abstract>

Main functions of operation management

<abstract xmlns="http://www.w3.org/1999/xhtml">The developing countries of Asia, are faced with rapid changes as far as the economic, political, socio-cultural factors are concerned. These changes require greater investment in basic and higher education, as well as development of skills, in order to support the transition to a high-tech, service-oriented economy. Today, most Asian countries are trying to solve these problems by restructuring or reforming their education systems. The following article discusses the state of educational processes in the technical fields of higher educational institutions of the countries of the Commonwealth of Independent States. The results of the study show a high level of development of government strategies to maintain technological modernization of the country.</abstract>

New challenges in education processes at technical faculties in Asian countries of the former Soviet Union

<abstract xmlns="http://www.w3.org/1999/xhtml">The use of cast aluminium has still increased, so have the mechanical property requirements. By casting and also in other metallurgical processes, the inclusions enter to the molten aluminium alloy and it exhibits poor ductility or toughness. It can cause a variety of problems in the manufacture of aluminium alloy castings. Therefore, the purification of the molten aluminium alloy is one of the most important processes for improving the quality of Al-products. Filters have been used for many years in order to improve the quality of castings. The inclusions in molten secondary AlSi7Mg0.3 cast were removed using depth filtration by ceramic foam filters of 20 ppi porosity. Were used 4 types of ceramic filters in 2 thicknesses (15 and 22 mm); Brinell hardness and porosity were measured. Quality of microstructure (occurrence of oxidic particles and larger non-metallic inclusions) was observed. Experimental results show that the insertion of ceramic filters into the inlet system has contributed primarily to a decrease in porosity. On the microstructure, the inclusion of filters was not significantly reflected.</abstract>

Improving the quality of Al-Si castings by using ceramic filters

<abstract xmlns="http://www.w3.org/1999/xhtml">Designing and proper implementation of effective processes and providing the customer with high quality products undoubtedly determines the stable position on the market. The aim of the study was to analyse the cost and value of the technological process of doors in the context of creating added value and to identify unnecessary processes (not creating added value) in relation to which appropriate corrective actions could contribute to their elimination. Thanks to the application of remedial measures, consistent with the lean manufacturing concept, the study eliminated, among other things, operations related to unnecessary transport and storage of products, which resulted in both the reduction of time and costs of process implementation.</abstract>

Analysis of the internal door technological process

<abstract xmlns="http://www.w3.org/1999/xhtml">Handicraft production is usually chaotic and difficult to monitor, since its products and manufacturing processes are complex. As all the manufacturing steps rely on varied skill levels of the workers, the situation is even more stochastic. There are several common problems, such as inappropriate production method, line unbalance, excessive stock, lack of production planning and control phases, etc. They stem from the lack of suitable operation model, redundant workforce usage, and insufficient internal training activities, which lead to the waste of human resources. In this paper, a roadmap to improve the operational efficiency of handicraft manufacturing is suggested, using Lean-Six Sigma methodology and tools. A case study is conducted in a Vietnamese firm to show the validity of the approach.</abstract>

VJIP Kaizen Consulting Joint Stock Company

The use of Lean Six-Sigma tools in the improvement of a manufacturing company – case study

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Production Engineering Archives

 The Journal of "Production Engineering Archives" has been published by the Publishing Office of Quality and Production Managers Association since 2013 as a quarterly. It is an international peer-reviewed, open access journal published four times per year only in the English language. It is published both in printed and electronic versions.  The works papers which are published in the PEA Journal are devoted to production engineering, quality of materials and technology. The PEA journal accepts review articles, original scientific articles, short communications, case studies. All articles published in Production Engineering Archives are permanently free for everyone to read and download. The journal is on the list of scientific journals of the Polish Ministry of Science and Higher Education. Presently (since 2013) each paper is awarded with 5 points (the list B, pos. 2039).   The Journal "Production Engineering Archives" is the international platform of the scientific exchange within the theory of the production engineering systems organizing, management and functioning theory. The area of interest focuses on the following systems: production, quality, total productive maintenance, materials engineering, environmental protection, occupational health and safety, human resources management including elements of innovation and continuous improvement. Published works include technical, economic and social issues. The articles are published in English. Each manuscript submitted for publication in the PEA journal is reviewed (double blind peer-review). All works published in PEA are available on the Journal's website. The members of the Scientific Committee are eminent specialists in the field of production engineering, materials engineering, quality and safety management, human resources, who are working in Poland and abroad. ScopeSubject areas, suitable for publication, include the following fields:    Production engineering  Quality and production management  Improvement of production processes  Safety system  Quality and improvement in materials engineering  TPM (Total Productive Maintenance)  Advanced technology  Intellectual potential management in production engineering   Archiving  Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.  Plagiarism Policy  The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process. 