Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

Open access

Abstract

The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of both the enterprise itself and its customers. From the railway enterprise's point of view, it is necessary to pay attention to the increasingly demanding requirements of its customers in railway passenger transport. This article focuses on identifying defects in rail transport processes that negatively affect ordinary operations. One of the most serious bottlenecks affecting railway transport reliability is the train delay, which fundamentally affects the perception of railway transport. At the same time, it emphasizes the need to apply individual tools according to the DMAIC cycle in order to achieve continuous improvement. The aim of the implemented Six Sigma methodology in railway enterprise is disciplined application of statistical problem-solving tools to recognize the gaps in the transport process and set out individual steps for their gradual removal.

If the inline PDF is not rendering correctly, you can download the PDF file here.

  • Bedi K. 2006. Quality Management. Oxford University Press India.

  • Brue G. 2005. Six Sigma for Managers – 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization McGraw-Hill USA.

  • Čamaj J. Danis J. Dolinayová A. 2016. The Management of Elimination Train Delays and Socio-Economic Impacts in Slovak Conditions International Conference on Engineering Science and Management Zhengzhou China 183-186.

  • Dedík M. Gašparík J. Záhumenská Z. 2017. Quality Assessment in the Logistics of Rail Passenger Transport 18th International Scientific Conference on LOGI Ceske Budejovice MATEC.

  • George L. M. 2003. Lean Six Sigma for Service – How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions McGraw-Hill USA.

  • Morgan J. Brenig-Jones M. 2016. Lean Six Sigma for Dummies John Wiley & Sons Ltd. UK.

  • Sygut P. Krynke M. Improving production of low pressure hoses Production Engineering Archives 17 32-35 DOI: 10.30657/pea.2017.17.07

  • Štefancová V. Šatanová A. Harmanová D. 2017. Continous Improvement and Application of Quality Management Methods in Railway Transport Processes International Conference of Central-Bohemia-University Prague Czech Republic 465-469.

  • Vojtek M. Kendra M. Zitrický V. Danis J. 2017. Principles of Logistics Applied to Railway Passenger Transport 18th International Scientific Conference on LOGI Ceske Budejovice MATEC.

Search
Journal information
Metrics
All Time Past Year Past 30 Days
Abstract Views 0 0 0
Full Text Views 72 72 9
PDF Downloads 130 130 22