TQM Practice and Institution Innovation in China

Open access

Abstract

Quality is the language which helping product enters the world market. TQM, instead of traditional management, has been growing into the management mode of modern company. In last 10 years, TQM has made great progress in the whole world, but it did not get significant achievements in China. Although the exports from China always keep the image of “cheap and good” in international market, the qualified ratio of products calculated in domestic market is only around 75% and inferior and fake products are often exposed. Therefore, China needs to learn from the TQM experience and practice of advanced countries both in micro and macro field. The process from traditional management to TQM is based on not only corporate technology system, but also on social and institutional system. Our conclusion from China's case is that the international competitive advantage of individual company came from excellent product quality, the excellent product quality is based on excellent TQM practice, and the excellent TQM practice rooted in whole country's macro institutional system. Now, China is still in the stage of transforming public-owned-dominated planning system to individual-owned-dominated market-oriented system. There are many political and economic and social institutions and their policy, regulation, even ideology need to be innovated. Only by doing this, China's companies could follow the foreign partner's step, set up their long-term strategy and share profit with their employees and implement TQM completely to improve their international competitiveness.

If the inline PDF is not rendering correctly, you can download the PDF file here.

  • Badiru A. B. (1990) 'A System Approach to Total Quality Management” Industrial Engineering 1990 March p.33-36

  • Grgory H. Watson (2001) “Cycles of Learning Observations of Jack Welch” Six Sigma Forum Magazine Vol 1 November 2001 pp13

  • Harry J. Levinson and Chuck DeHont (1992)“Leading to Quality” May 1992 pp55

  • Ho K. M. Samuel (1999) “TQM: An Integrated Approach” School of Business Hong Kong Baptist University Press.

  • Liu Songbai (2011) “Research on the function of leadership in quality management of Chinese SMEs” in Sustainable Development through Innovation 15th International Conference on ISO & TQM Malaysia 26-28 July 2011 APBEST Academy & UNITEN pp 125–126 & CD available at: www.hk5sa.com/icit

  • Song Yanjun (2004) TQM ISO 9000 and the Quality Management of Service Industry Publishing House of Machinery Industry 2004