Analysis of use of Methods and Quality Management Tools in a Group of Production Enterprises

Zbigniew Skuza 1
  • 1 Czestochowa University of Technology, Poland


The publication presents the results of research on the scope of practical use of available methods and tools of quality management by enterprises. The analysis was based on surveys conducted at the Production Management Institute of the Faculty of Production Engineering and Materials Technology of the Częstochowa University of Technology. The presented study applies only to the information collected so far as the research work commenced is still being continued. Currently, data (correctly completed questionnaires) has been collected from fifty one small, medium and large production companies located primarily in the Śląskie and Łódzkie region. Both the organizations surveyed for the needs of this project and the cases cited in the literature indicate that the group of the most commonly used tools and methods is quite limited and in a sense comes down to the most known. This situation may partly result from the specifics of the industry and the nature of production. In addition, providing questionnaire response suggestions (as examples, the most frequently used methods and techniques) may have influenced the choices made by the respondents. At the same time, in some cases, low awareness or insufficient substantive knowledge may have contributed to the belief among the respondents that the techniques are implemented in the enterprise while in reality these techniques have never been used. All remarks and observations noticed at this stage of the research will be taken into account in subsequent analyzes.

If the inline PDF is not rendering correctly, you can download the PDF file here.

  • Bailie, H. H. (1985). Organize your thinking with a why-why diagram. Quality Progress, 18(12), pp. 22-24.

  • Beard-Gunter, A., Ellis, D. G., Found, P. A. (2019). TQM, games design and the implications of integration in Industry 4.0 systems. International Journal of Quality and Service Sciences, 11(2), pp. 235-247.

  • Carnerud, D., Backstrom, I. (2019). Four decades of research on quality: summarising, Trendspotting and looking ahead. Total Quality Management & Business Excellence, pp. 1-23.

  • Chu, J., Dickin, O., Nadarajah, S. (2019). A review of goodness of fit tests for Pareto distributions. Journal of Computational and Applied Mathematics, Vol. 361, pp. 13-41.

  • Czyżewski, B. and Potęga, J. (2007). Narzędzia analizy i doskonalenia jakości. Poznań: Wielkopolski Klub Jakości FSNT NOT.

  • Dahlgaard-Park, Su. Mi., Reyes, L., Chen, C. (2018). The evolution and convergence of total quality management and management theories. Total Quality Management & Business Excellence, 2- (9-10), pp. 1108-1128.

  • Debnath, R. M. (2019). Enhancing customer satisfaction using Kaizen: a case study of Imperial Tobacco Company (ITC). Journal of Advances in Management Research, 16(3), pp. 277-293.

  • Fraś, J., Gołębiowski, M. and Bielaw, A. (2006). Podstawy zarządzania jakością w przedsiębiorstwie. Szczecin: Uniwersytet Szczeciński, Rozprawy i Studia, T.(DCXCIX) 625.

  • Gawlik, J. and Kietbus, A. (2008). Metody i narzędzia w analizie jakości wyrobów. Kraków: Politechnika Krakowska im. Tadeusza Kościuszki.

  • Gudanowska, A. E. and Olszewska, A. M. (2014). Techniki projakościowe wykorzystywane w podlaskich przedsiębiorstwach – wyniki badania wybranych jednostek. Zeszyty Naukowe Politechniki Śląskiej 2014 seria: Organizacja i Zarzadzanie z. 73 nr kol. 1919.

  • Hamrol, A. (2005). Zarządzanie jakością z przykładami. Warszawa: Wydawnictwo Naukowe PWN.

  • - [Accessed 10 Jun. 2019] Andreeva, T., Zhulina, E., Popova, L., Yashina, M., Babynina, L., Yaksanova, N., Natsypaeva, E. (2018). Integration of strategic ang quality management in oil and gas companies of Russia. Quality – access to success, 19(163), pp. 81-84.

  • Kafel, P. and Sikora, T. (2013). Wykorzystanie metod i narzędzi zarządzania jakością w przedsiębiorstwach branży spożywczej. Żywność. Nauka. Technologia. Jakość, 1 (86), pp. 204-216.

  • Kałużny, M. (2018). Czy ISO umarło?. QUALITY - Magazyn dla praktyków, 7, pp. 8-9.

  • Krajcsak, Z. (2019). Leadership strategies for enhancing employee commitment in TQM. Journal of Management Development, 38(6), pp. 455-463.

  • Kumar, V., Hundal, B. S. (2019). Evaluating the service quality of solar product companies using SERVQUAL model. International Journal of Energy Sector Management, 13(3), pp. 670-693.

  • Łańcucki, J., Kowalska, D. and Łuczak, J. (1995). Zarządzanie jakością w przedsiębiorstwie. Bydgoszcz: Biblioteka menadżera i służby pracowniczej.

  • Łuczak, J. and Matuszak – Flejszman, A. (2007). Metody i techniki zarzadzania jakością. Kompendium wiedzy. Poznań: Quality Progres.

  • Maurin, A., Petit, A., Tilleul, P., Combeau, D. (2019). ISO 9001 certification of sterilization unit: transition to the 2015 version. Annales Pharmaceutiques Francaises, 77(5), pp. 363-373.

  • Palacios Guillem, M. (2019). New methodology developed for the integration of Lean Manufacturing; Kaizen and ISO 31000: 2009 based on ISO 9001:2015. 3C Empresa, 8(2), pp. 13-43.

  • Roszak, M. (2019). Innowacyjność a system zarządzania jakością. QUALITY - Magazyn dla praktyków, 3, pp. 12-13.

  • Sahoo, S. (2019). Assessment of TPM practices on business performance: a multisector analysis. Journal of Quality in Maintenance Engineering, 25(3), pp. 412-434.

  • Szczepańska, K. (2009). Metody i techniki TQM. Warszawa: Oficyna Wydawnicza Politechniki Warszawskiej.

  • [Accessed 2 Jun. 2019]

  • Zając, S. and Kudła, B. (2016). Ocena wdrożenia oraz wykorzystania metod, narzędzi i technik zarządzania jakością w przedsiębiorstwach w województwie podkarpackim. In: P. Lenik, ed., Prace naukowo-dydaktyczne, zeszyt 70, Krosno: Wydawnictwo Państwowej Wyższej Szkoły Zawodowej im. S. Pigonia, pp. 359-383.

  • Zhang, Y., Hong, J., Li, X., Shi, V. (2019). The impacts of quality system integration and relationship quality on quality performance in supply chains: an empirical investigation in China. Emerging Markets Finance and Trade,


Journal + Issues