Analysis of Selected Aspects of Knowledge Management in the Context of Their Impact on the Quality Level in Metallurgical Enterprises

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Abstract

The review of definitions allows to state that knowledge management in enterprises is a complex, multi-aspect process requiring the implementation of a number of interrelated mechanisms and instruments. Sharing knowledge can increase employee productivity, team performance and the ability to transform diversity into creativity and organizational innovation. Sharing of knowledge in the enterprise should be implemented both in a formal and informal way and be supported by appropriate communication mechanisms, employee exchange programs, job rotation, mentoring relations, techniques Only a well-constructed, implemented and modified system can ensure achieving the intended goals related, among other things, to ensuring the proper functioning of quality assurance mechanisms. and tools for assessing teamwork, a z system promoting creativity and cooperation. The main purpose of the publication is to present the results of research conducted on a sample of 22 enterprises regarding the analysis of the extent of enterprises’ use of knowledge and human capital potential to improve the quality management. The research focused mainly on the impact of selected elements of management of knowledge and human capital on the level of employee awareness, as well as the number and type of non-compliance of products. The study used a questionnaire and statistical analysis of data from manufacturing processes.

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