Crises are more often perceived as a common phenomenon which requires adequate managers’ reaction and response. Nevertheless, changes have long become an element of standard management activity to support the long-term development of modern organizations. Organizations in the information and communications technology sector (ICT) face a number of challenges: intensive innovations, high R&D expenditures, widespread ICT penetration in all areas of the economy and society, shorter product life cycle, increase of crisis phenomena, etc. The purpose of this publication is to present the results of an empirical survey on the practice of linking solutions in the field of change management and crisis management among organizations in the ICT sector in Bulgaria. Achieving this goal requires solving the following tasks: examining the essence of both change management and crisis management and the need to combine their decisions; analyzing respondents’ opinions on their understanding of the different types of changes and crises experienced by organizations in the ICT sector in their development process as well as on the management activity of managers.
If the inline PDF is not rendering correctly, you can download the PDF file here.
 Adizes I. Managing Corporate Lifecycles. How organizations Grow Age and Die Embassy Books 2014.
 Coombs W. T. Ongoing Crisis Communication: Planning Managing and Responding 4th ed. Sage Thousand Oaks CA 2015 as cited in Coombs W. T. D. Laufer Global Crisis Management – Current Research and Future Directions Journal of International Management 24 pp. 199–203 2018 p. 199.
 Dobrovic J. M. Lambovska P. Gallo & V. Timkova Non-Financial Indicators and Their Importance in Small and Medium-Sized Enterprises Journal of Competitiveness 10(2) pp. 41–55 2018.
 Fink St. Crisis Management: Planning for the Inevitable NY: Blackprint 1986 р.15.
 Greiner L. E. Evolution and Revolution as Organizations Grow President and Fellows of Harvard College 1972 p. 39.
 Greiner L. E. Evolution and Revolution as Organizations Grow Harvard Business Review 1998.
 Hutzschenreuter T. Unternehmenskrisen als Teil der Unternehmensentwicklung. In T. Hutzschenreuter & T. Griess-Nega (Hrsg.) Krisenmanagement. Grundlagen Strategien Instrumente (S. 3–18). Wiesbaden: Verlag Dr. Th. Gabler 2006.
 Jarrett M. The seven myths of change management Business Strategy Review 14 (4) 2003 pp. 22–29
 Mitroff I. Anagnos G. Managing Crises Before They Happen: What Every Execute and Manager Needs to Know about Crisis Management N.Y.: AMACOM American Management Association 2001 p. 5
 Pearson C. & J. Clair Reframing crisis management Academy of Management Review (23)1 pp. 59–76 1998.
 Sarkar S. O. Osiyevskyy Organizational change and rigidity during crisis: A review of the paradox European Management Journal 36 pp. 47–58 2018.
 Todericiu R. E. Muscalu A. Ghitulete The financial crisis - an opportunity for SME’S? The 15th International Conference “The Knowledge-Based Organization“ Economic Sciences Conference Proceedings 3 “Nicolae Bălcescu” Land Forces Academy pp. 170–176 Sibiu Romania 26–28 November 2009.
 Tomastika M. J. Strohmandlb P. Cechc Managerial competency of crisis managers Procedia - Social and Behavioral Sciences pp. 3964–3969 174 (2015) p. 3965.
 Тодоров К. Управление на организационната промяна в малките и средните фирми (МСФ) Научни трудове на УНСС 2000 С. УИ “Стопанство” с. 215–248 2001 p. 217.