Methodology for Analysis and Evaluation of the Effectiveness of Using Outsourcing Services in the Bulgarian Armed Forces

The improvement of the outsourcing process is directly related to the planned ideas of the managing bodies of the Bulgarian Armed Forces and the initiatives to be implemented. This in turn determines the need to analyse and evaluate the efficiency of the performance of the outsourcing service. The objective is to identify possible deviations from the requirements of the client military unit and to take action to change or improve the outsourcing process. The analysis and evaluation of the efficiency of the used outsourcing services enables an overall vision of the outsourcing process and the fulfillment of the set goals. This article studies and analyses the possibilities for applying a methodology for analysis and evaluation of the effectiveness of the use of outsourcing services in the Bulgarian Armed Forces