Key Performance Indicators for the Nato Centres of Excellence

The NATO Centres of Excellence (COEs), entities involved in various fields of transformation in support of the Alliance, are subject of different levels of accreditation performed by NATO. An important aspect of such recognition comes with the NATO institutional accreditation for Quality Assurance (QA) in the case of the COEs involved in education and training delivery (alongside other NATO, National and Partner Education and Training Centres). The NATO QA seal is the trustworthy mark that a COE fulfils the expected quality requirements (based on a solid Quality Management System) in the educational process, and provides deliverables „fit for purpose” as solutions for the NATO education and training requirements. While the individual strategies of the COEs are pretty much different in this endeavour, we would outline the commonality of the standards they rely on. This paper focuses on institutional performance measurement as reference in the Quality Management System, trying to identify benchmarks for Key Performance Indicators (KPIs) based on the current experience at the COEs level - extended to the wider NATO Transformation Network - and shared best practice. DISCLAIMER: This paper expresses the views, interpretations, and independent position of the authors. It should not be regarded as an official document, nor expressing formal opinions or policies, of NATO or the HUMINT Centre of Excellence (HCOE)