Internal communications are an important element and have a direct connection with the management of an organization. About 60% of the problems in the management of an organisation are due to poor communications. Communication in an organisation is associated with the transmission of certain knowledge about the nature and role of the organisation, implementing and maintaining motivation, organisational cohesion and sense of belonging, inspiring the development of know-how. This leads to increased confidence in the government, and, in turn, it affects productivity and motivation. In the transitional period or at a time of crisis, internal communications play a key role in the transmission of important messages, often preventing incorrect and damaging rumours. If people in the organisation are aware of the rules of communication in times of crisis, the organisation has a chance to minimize interpretations of what happened in the media.
 Рибарска, Е, В. Василев, Управление на човешките ресурси в публичната сфера, Бл. 2009
 Hondeghem, A., Perry, Motivation in Public Management - The Call of Public Service, Oxford University Press. 2008; Станин,М, Обекти на правната действителност, ЮЗУ Н.Рилски, Благоевград, 2009; Vasilev, V. Efremovski, Organizational culture and motivation in public administration – a relation of the future in the public management, Journal of Process Management – New Technologies,(JPMNT), The International Scientific Conference “Knowledge - Capital of the Future”, 2014 г.
 Кови, Ст, Дж. Колосимо, Супер работа, супер кариера, Кибеа, С. 2011