Lithuanian Temporary Workers in Iceland in Another Economic Boom: Expectations and Experiences

Economic changes and a booming tourism industry in Iceland have triggered a rise in temporary workforce, where employees are brought to Iceland from Eastern Europe and other less economically developed countries. Major societal and economic shifts are evidenced by a doubled number of temporary staffing agencies and a ten-fold increase in foreign temporary agency workers. However, limited research exists regarding the phenomenon. Furthermore, the expectations of temporary work force in Iceland have not been researched. The study employed field survey methods to investigate pre-arrival expectations and post-arrival experiences of temporary agency workers regarding temporary agencies and Icelandic society. The findings indicate that the employees had relatively high expectations towards the temporary staffing agency and Icelandic society before arriving in Iceland. However, the findings also indicated unmet expectations in these respects. The study provides empirical data that serves as catalyst for both expectation management and better integration of foreign temporary workforce.