Published Online: Apr 09, 2020
Page range: 61 - 70
DOI: https://doi.org/10.2478/fman-2020-0005
Keywords
© 2020 Mateo Márquez-Gutiérrez et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Aims
To develop an immaturity model for the assessment of logistic processes that can assess the practices that describe the level of criticality, which maturity models do not evaluate, of these processes.
Originality
Application of the little-known variation of maturity models and immaturity models in business logistic processes.
Research method
The research is conducted from a literature review primarily with terms such as immaturity models and process immaturity. As literature is poor, it is supported by the maturity models developed by various authors in multiple domains.
Main findings
As a result, an immaturity model is obtained for the assessment of the main logistic processes of manufacturing companies. Likewise, the evaluation and the experiences collected from its application in a company of a case study are obtained.
Implications for theory and practice
The studies about immaturity of processes are few. The model is designed for manufacturing companies whose logistics management differs from service companies.