Identification of the Needs and Expectations of University Students from Engineering Courses on the Example of a University in Poland
and | Mar 28, 2019
Published Online: Mar 28, 2019
Page range: 498 - 505
Received: Nov 03, 2018
Accepted: Dec 28, 2018
DOI: https://doi.org/10.2478/czoto-2019-0064
Keywords
© 2019 Agnieszka Czajkowska et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The paper assessed the quality of educational services using the SERVQUAL. In order to use the SERVQUAL method for identification of the needs and expectations of university students from engineering courses, the statements used in the method were modified by adjusting them to key characteristics of services provided by the higher education system. The aim of the paper was to analyze gaps in expectations concerning services and the perceived level of meeting these services. The paper has a form of a case study.