The article presents a case study of the practical use of BOST surveys to identify the most important areas in the production process. It was made the identification of areas from the second Toyota’s management principle point of view. This principle is based on the conviction that appropriate process leads to appropriate results. If the process is designed properly, then good results will come automatically. The research object is company producing the mineral water and carbonated drinks. Some production workers of the company with the help of BOST questionnaire survey showed, which factors are the most important. In frames of the work it was made short characteristics of the research object - producer of mineral water, the presentation of research methodology and content second Toyota’s management principle. Based on the survey results of carried out on the population of production workers, a series of importance areas for improvement was formulated. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. In the article were presented results of analysis with using some statistical tools. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
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