Performance Assessment Methods of Managers in Kosovo Businesses

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Abstract

Performance measurement is a constant challenge to economic sciences in general, and this study is a response to an increased need for performance measurements to ensure maximum efficiency on the use of human resources. The main goal of this study is to evaluate employee performance as a key component of employee performance management. This paper aims at determining the current development level of new performance measurement techniques experienced by the businesses in Kosovo. In this study, linear regression, Pearson’s Chi-Squared test, and case study methods were used. The total number of case studies comprised 391, out of which 27 study cases were excluded because they did not apply any method of assessing the performance of the penitentiary. The results of the study have shown that businesses in Kosovo applying new evaluation methods of the performance of management staff ensure higher organisational performance. This study brings an added value to the field of application of performance measurement methods, exercising control and motivation of employees and contributing to the encouragement of businesses in Kosovo to apply new performance evaluation methods.

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