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Pim de Graaf, Danica Rotar Pavlič, Erika Zelko, Marga Vintges, Sara Willems and Lise Hanssens

communities. This has resulted in a particularly low health status and high incidence and prevalence of a number of diseases among the Roma population (1 - 3) . This position paper is exploratory in character. Selected experts and practitioners contributed to it. The procedure to collect information on what was actually happening on the primary care level was through workshops at various conferences in Barcelona, Vienna and Istanbul. During workshops, drafts of the paper were discussed, which led to content additions and revisions. Representatives from Slovenia, Bulgaria

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Joanna Piechowska, Grażyna Iwanowicz-Palus, Agnieszka Bień and Agnieszka Pieczykolan

, Niewiadomski TJ. Współpraca położnych podstawowej opieki zdrowotnej z podmiotami świadczącymi opiekę nad kobietami, noworodkami i niemowlętami do drugiego miesiąca życia (Cooperation of primary health care midwives with institutions taking care of women during their life span, newborns and neonates less than two months old). Probl. Pielęg. 2009; 17 (4): 301-305. 6. Ustawa z dnia 27 sierpnia 2004 r. o świadczeniach opieki zdrowotnej finansowanych ze środków publicznych (Dz.U. 2004 nr 210 poz. 2135) 7. Obwieszczenie Ministra Zdrowia z dnia 7 lipca 2016 r. w sprawie

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Ljiljana Cvejanov Kezunović, Mara Drecun and Igor Švab

Europe. Croat Med J 2004; 45: 537-542. 4. Boerma WGW, Pellny M, Kringos DS. Evaluation of structure and provision of primary care in Serbia. Copenhagen: WHO Regional Office for Europe, 2010: 33-36. 5. Health Statistical Yearbook 2005 of Montenegro: health workers and associates with higher education in public health institutions in outpatient health care in the Republic of Montenegro in 2005. Podgorica: Institute of Public Health, 2007: 111. 6. Master Plan Development of Health Care System in Montenegro for the period

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Zejdush Tahiri, Ervin Toçi, Llukan Rrumbullaku, Polikron Pulluqi, Enver Roshi and Genc Burazeri

affect the ability of family physicians to deliver high-quality patient care? J Fam Pract. 2002; 51(3):223-8. 4. Szecsenyi J, Goetz K, Campbell S, Broge B, Reuschenbach B, Wensing M. Is the job satisfaction of primary care team members associated with patient satisfaction? BMJ Qual Saf. 2011; 20(6):508-14. 5. Cousin G, Schmid Mast M, Roter DL, Hall JA. Concordance between physician communication style and patient attitudes predicts patient satisfaction. Patient Educ Couns 2011. [Epub ahead of print]. 6. Williams ES

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Eva Dolenc and Danica Rotar-Pavlič

by numerous tools that can also be applied to the elderly ( 10 , 11 ). Frailty assessment thus provides a theoretical framework that primary care physicians can use to develop a comprehensive approach to assessing and treating elderly patients with complex multimorbidity in a simple and structured way ( 7 ). In Slovenia, an important role in this regard is also played by family doctors and their teams ( 12 ). The importance of using frailty measurement tools is supported by the global lack of key information and evidence on the health of the elderly, which

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Nadja Šinkovec, Barbara Ponikvar and Irma Renar

. Reproductive health strategy to accelerate progress towards the attainment of international development goals and targets. Geneva: World Health Organization, 2004. Ketting E, Esin A. Integrating sexual and reproductive health in primary health care in Europe: position paper of the European Forum for Primary Care. Qual Prim Care 2010; 18: 269-82. Zakon o zdravstveni dejavnosti (uradno prečiščeno besedilo). Uradni list RS, št. 23/2005. Pridobljeno 23.6.2010 s spletne strani http://www.uradnilist.si/1/objava.jsp?urlid=200523

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Irena Gorenak and Anita Goričan

. Anderson R, Fabian T, Camacho T, Balkrishnan R. Willing to wait?: the influence of patient wait time on satisfaction with primary care. Pridobljeno 22. 12. 2007 s spletne strani: http://www.biomedcentral.com/1472-6963/7/31 Kersnik J, Vipotnik Zupanc V. Čas čakanja na pregled pri zdravniku splošne medicine in zadovoljstvo bolnikov. Zdrav Vestn, 2001; 70: 275-8. Bulc M. Obremenjenost zdravnikov splošne medicine v Sloveniji. ISIS 2007; 16: 32-5. Kersnik J. Multivariatna analiza zadovoljstva

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Csaba Móczár and Imre Rurik

2012; 153: 768-75. 11. Ilyés I, Jancsó Z, Simay A. Trends and current questions of cardivascular prevention in primary health care. Orv Hetil 2012; 153: 1536-46. 12. Kolozsvári LR, Langmár Z, Rurik I. Nationwide screening program for breast and cervical cancers in Hungary: special challenges, outcomes, and the role of the primary care provider. Eur J Gynaecol Oncol 2013; 34: 419-24. 13. Kolozsvári LR, Orozco-Beltran D, Rurik I. Do family physicians need more payment for working better? financial incentives in primary

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Milena Taskovska, Zalika Klemenc-Ketiš and Janko Kersnik

References 1. Foxman B. Epidemiology of urinary tract infections: incidence, morbidity and economic costs. Am J Med 2002; 113 (Suppl 1A): 5S-13S. 2. Galatti L, Sessa A, Mazzaglia G, Pecchioli S, Rossi A, Cricelli C et al. Antibiotic prescribing for acute and reccurent cystitis in primary care: a 4 year descriptive study. J Antimicrob Chemother 2006; 57: 551-6. 3. Thompson S, Yacomeni S, Townsend T. Antibiotics for uncomplicated urinary tract infection in women. Prescriber 2010; 21: 15

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Zalika Klemenc-Ketiš, Ellen Tveter Deilkås, Dag Hofoss and Gunnar Tschudi Bondevik

1 Introduction In the past two decades, quality in primary care has been extensively studied in Europe, including Slovenia ( 1 - 7 ). Several of these studies have dealt with patient safety issues, which is an important part of quality improvement ( 8 - 14 ). In Slovenia, patient safety features in primary health care have been investigated through the study on Quality and Costs of Primary Care in Europe (QUALICOPC), dealing with the organisation and accessibility of primary health care services ( 4 , 15 , 16 ). Out-of-hours health care (OOHC) at the