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Dorota Burchart-Korol and Krystyna Czaplicka-Kolarz

References 1. Bloemhof-Ruwaard JM, Krikke H, van Wassenhove LN. (2004), OR Models for Eco-Eco Closed Loop Supply Chain Optimization . In Dekker R, Fleischmann M, Inderfurth K, van Wassenhove LN, editors. Reverse Logistics: Quantitative Models for Closed-Loop Supply Chains. Springer/ Verlag: 357-379. 2. Burchart-Korol D., Czaplicka-Kolarz K., Kruczek M. (2012), Eco-effi ciency and eco-effectiveness concepts in supply chain management , Carpathian Logistics Congress, Jesenik 2012. 3. Burchart-Korol D

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Eftihia Nathanail, Lambros Mitropoulos, Ioannis Karakikes and Giannis Adamos

Logistics Engineering , 1(1), 58-63. 28. Jeon, C.M., Amekudzi, A. and Guensler, R. (2008). Sustainability assessment at the transportation planning level: Performances and measures and indexes. In 87 th Transportation Research Board Annual Conference. CD-ROM, January 13-17, 2008 . Washington D.C. 29. Nathanail, E., Gogas, M. and Adamos, G. (2016). Smart interconnections and urban freight transport towards achieving sustainable city logistics. Transp. Res. Proc . 14, 983 – 992. 30. Cellura, M., Longo, S. and Mistretta, M. (2011).The energy and

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Stefan Kudlac, Jozef Gasparik, Milan Dedik and Petr V. Kurenkov

References [1] Černá, L., Klapita, V. & Mašek, J. (2015). Technical basis of intermodal transport (1st ed.). Bratislava, Slovakia: DOLIS s.r.o. [2] Máca, J. & Leitner, B. (2002). Operation analysis (1st, 2nd ed.). Ţilina, Slovakia: University of Ţilina. [3] Kudláč, Š. (2018). Proposal of a methodology for assessing bottlenecks in logistic chains in intermodal transport. Doctoral dissertation, University of Ţilina, Ţilina, Slovakia. [4] Matejko, P. (2012). Methodology of assessment of logistic processes in transport. Doctoral dissertation

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Piotr Kułyk, Mariola Michałowska and Sławomir Kotylak

interes. Siedem strategii osiągania sukcesu, Wydawnictwo Zysk i S-ka, Poznań. 5. Długosz J. (2006), Istota i znaczenie logistycznej obsługi klienta, [in:] M. Ciesielski (ed.), Logistyka w biznesie, PWE, Warszawa. 6. Ficoń K. (2001), Procesy logistyczne w przedsiębiorstwie. Impuls Plus Consulting, Gdynia. 7. Florez-Lopez R., Ramon-Jeronimo J.M. (2012), Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework. Information Sciences 202. 8. Genesys, The Cost of Poor Customer

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Wolf Schluchter and Magdalena Rybaczewska- Błażejowska

References 1. Barański A., Gworek B., Bojanowicz-Bablok A. (2011), Ocena cyklu życia - teoria i praktyka, Instytut Ochrony Środowiska - Państwowy Instytut Badawczy, Warszawa. 2. Directive 2008/98/EC of the European Parliament and of the Council of 19 November 2008 on waste and repealing certain Directives. 3. Den Boer J. (2007), Sustainability Assessment for Waste Management Planning - Development and Alternative Use of the LCA-IWM Waste Management System Assessment Tool - PhD Dissertation, Technische

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Maria Vodenicharova

) 10. Tanik, M. (2010). Improving “order handling “process by using qfd & fmea methodologies: A case study. International Journal of Quality and Reliability Management, Vol.27, no.4, pp. 404-423. 11. Šolc M. (2012). Applying of Method FMEA (Failure Mode and Effects Analysis) in the Logistics Process, Advanced Research in Scientific Areas, pp.1906-1911 12. Sutrisno, A., Lee Tzong-Ru. (2011). Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap, International Journal of Engineering

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Brigita Gajšek, Jure Kovač and Benjamin T. Hazen

. & Murillo, D.G.C (2012). Assessment of policy strategies to develop intermodal services: The case of inland terminals in Germany. Transport Policy, 24 , 168-178, https://doi.org/10.1016/j.tranpol.2012.06.002 Mangan, J. & Lalwani, C. (2008). Port-centric logistics. The International Journal of Logistics Management, 19 (1), 29-41, http://dx.doi.org/10.1108/09574090810872587 Marasco, A. (2007). Third-party logistics: A literature review. International Journal of Production Economics, 113 (1), 127–147, http://dx.doi.org/10.1016/j.ijpe.2007

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Krzysztof Witkowski

), City Logistics - Network Modelling and Intelligent Transport Systems , Pergamon, Oxford. Taniguchi E. and van der Heijden R. E. C. M. (2000), An evaluation methodology for city logistics , "Transport Reviews", Vol. 20, no 1. Tundys B., (2008) Logistyka miejska , Wyd. Difin, Warszawa. Vidová H, Urdziková J., Molnárová D. (2008), Assessment as a part of evaluation process of university education , in: Management, Economics and Business Development in the new European Conditions: VI

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Mohamed Dawood Shamout

operational performance: a resource-based view. International Journal of Production Research , 52(16), 4695-4710, http://dx.doi.org/10.1080/00207543.2013.861616 Chen, H., Chiang, R.H.L., & Storey, V.C. (2013). Special issue: business intelligence research business intelligence and analytics: from big data to big impact. MIS Quarterly , 36(4), 1165-1188, http://doi.org/10.2307/3151312 Christopher, M., & Lee, H. (2004). Mitigating supply chain risk through improved confidence. International Journal of Physical Distribution & Logistics Management , 34(5), 388

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Khalid Aboura, Miroljub Kljajić and Ali Eskandarian

. (1995b). CSIRO collaboration with ICI Explosives on the Yarwun ammonium nitrate study . CSIRO. (Confidential Report No. DMS-D 95/66). Aboura, K., Eskandarian, A. & Lomita, D. (2001). Dynamic allocation of web advertising resources . Theoretica Inc. (Technical Report 2001). Cohen, M.A., Tekerian, A., Kamesam, P., Lee, H. & Kleindorfer, P. (1990). OPTIMIZER: IBM’s Multi-echelon inventory system for managing service logistics. Interfaces . 20(1), 65-82, http://dx.doi.org/10.1287/inte.20.1.65 Cox, D.R. & Miller, H