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Dorota Burchart-Korol and Krystyna Czaplicka-Kolarz

References 1. Bloemhof-Ruwaard JM, Krikke H, van Wassenhove LN. (2004), OR Models for Eco-Eco Closed Loop Supply Chain Optimization . In Dekker R, Fleischmann M, Inderfurth K, van Wassenhove LN, editors. Reverse Logistics: Quantitative Models for Closed-Loop Supply Chains. Springer/ Verlag: 357-379. 2. Burchart-Korol D., Czaplicka-Kolarz K., Kruczek M. (2012), Eco-effi ciency and eco-effectiveness concepts in supply chain management , Carpathian Logistics Congress, Jesenik 2012. 3. Burchart-Korol D

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Eftihia Nathanail, Lambros Mitropoulos, Ioannis Karakikes and Giannis Adamos

Logistics Engineering , 1(1), 58-63. 28. Jeon, C.M., Amekudzi, A. and Guensler, R. (2008). Sustainability assessment at the transportation planning level: Performances and measures and indexes. In 87 th Transportation Research Board Annual Conference. CD-ROM, January 13-17, 2008 . Washington D.C. 29. Nathanail, E., Gogas, M. and Adamos, G. (2016). Smart interconnections and urban freight transport towards achieving sustainable city logistics. Transp. Res. Proc . 14, 983 – 992. 30. Cellura, M., Longo, S. and Mistretta, M. (2011).The energy and

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V. S. Lukinskiy, M. M. Pimonenko, M. Paajanen and T. G. Shulzhenko

References 1. Christopher, M. (2005). Logistics and Supply Chain Management; V. S. Lukinsky (Ed.); translated from English. St. Petersburg: Piter. 2. Dybskaya, V. V., Zaitsev, E. I., Sergeev, V. I., Sterligova, A. N. (2008). Logistics: textbook; V. I. Sergeev (Ed.). М.: EKSMO. 3. Lukinsky, V. V., Shulzhenko, T.G., Markovich, M.A. (2011). Assessment of the Logistics Key Indicators Based on the Methods of Economic Analysis. In V.S. Lukinsky, a.o. (Eds.), Logistics: Current Development Trends : Materials

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Stefan Kudlac, Jozef Gasparik, Milan Dedik and Petr V. Kurenkov

References [1] Černá, L., Klapita, V. & Mašek, J. (2015). Technical basis of intermodal transport (1st ed.). Bratislava, Slovakia: DOLIS s.r.o. [2] Máca, J. & Leitner, B. (2002). Operation analysis (1st, 2nd ed.). Ţilina, Slovakia: University of Ţilina. [3] Kudláč, Š. (2018). Proposal of a methodology for assessing bottlenecks in logistic chains in intermodal transport. Doctoral dissertation, University of Ţilina, Ţilina, Slovakia. [4] Matejko, P. (2012). Methodology of assessment of logistic processes in transport. Doctoral dissertation

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Maria Vodenicharova

) 10. Tanik, M. (2010). Improving “order handling “process by using qfd & fmea methodologies: A case study. International Journal of Quality and Reliability Management, Vol.27, no.4, pp. 404-423. 11. Šolc M. (2012). Applying of Method FMEA (Failure Mode and Effects Analysis) in the Logistics Process, Advanced Research in Scientific Areas, pp.1906-1911 12. Sutrisno, A., Lee Tzong-Ru. (2011). Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap, International Journal of Engineering

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Katariina Koistinen, Ville Uusitalo and Anna Huostila

, 30(4), 211-220. DOI: 10.1108/09590550210423681 4. San-Martín, S., Prodanova J. & Jiménez, N. (2015). The impact of age in the generation of satisfaction and WOM in mobile shopping. Journal of Retailing and Consumer Services, 23, 1-8. DOI: 10.1016/j.jretconser.2014.11.001 5. Björklund, M., Forslund, H. & Isaksson, M. (2016). Exploring logistics-related environmental sustainability in large retailers. International Journal of Retail & Distribution Management, 44(1), 38-57. DOI: 10.1108/IJRDM-05-2015-0071 6. Kolk, A

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Piotr Kułyk, Mariola Michałowska and Sławomir Kotylak

interes. Siedem strategii osiągania sukcesu, Wydawnictwo Zysk i S-ka, Poznań. 5. Długosz J. (2006), Istota i znaczenie logistycznej obsługi klienta, [in:] M. Ciesielski (ed.), Logistyka w biznesie, PWE, Warszawa. 6. Ficoń K. (2001), Procesy logistyczne w przedsiębiorstwie. Impuls Plus Consulting, Gdynia. 7. Florez-Lopez R., Ramon-Jeronimo J.M. (2012), Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework. Information Sciences 202. 8. Genesys, The Cost of Poor Customer

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Bartłomiej Gładysz

. [14] Larson P.D., Halldorsson A., Logistics versus supply chain: an international survey, Int. J. of Logistics Research and Applications, 7, 1, 17-31, 2004. [15] Zelbst P.J., Green K.W., Sower V.E., Reyes P.M., Impact of RFID on manufacturing effectiveness and efficiency, Int. J. Oper. & Prod. Manage., 32, 3, 329-350, 2012. [16] Osyk B.A., Vijayaraman B.S., Srinivasan M., Dey A., RFID adoption and implementation in warehousing, Manage. Research Review, 35, 10, 904-926, 2012. [17] Sarac A., Absi N., Dauz`ere-P´er`es S

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Wolf Schluchter and Magdalena Rybaczewska- Błażejowska

References 1. Barański A., Gworek B., Bojanowicz-Bablok A. (2011), Ocena cyklu życia - teoria i praktyka, Instytut Ochrony Środowiska - Państwowy Instytut Badawczy, Warszawa. 2. Directive 2008/98/EC of the European Parliament and of the Council of 19 November 2008 on waste and repealing certain Directives. 3. Den Boer J. (2007), Sustainability Assessment for Waste Management Planning - Development and Alternative Use of the LCA-IWM Waste Management System Assessment Tool - PhD Dissertation, Technische