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References [1] Terziev, V., Banabakova, V., Georgiev, M., Customer service standards, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 431-437. [2] Terziev, V., Banabakova, V., Georgiev, M., Possibilities for determining customer’s profitability, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 438-444. [3] Terziev, V., Banabakova, V., Stefanov.S., Georgiev, M., Study of consumer

References Bennett, M. K. (1937). On Measurement of Relative National Standards of Living. The Quarterly Journal of Economics [online], 51(2). DOI: 10.2307/1882091. Bleys, B. (2012). Beyond GDP: Classifying alternative measures for progress. Social Indicators Research , 109(3), 355–376. Cottam, H. R. and Mangus, A. R. (1942). A Proposed Definition of Standard of Living. Social Forces [online], 21(2), 177–179. DOI: 10.2307/2570553. Hebák, P., Hustopecký, J. Pecáková, I., Průša, M., Řezánková, H., Vlach, P., Svobodová, A. (2005). Vícerozměrné statistické

References 1. Advisory Engagement Standard 2 (AES-2) - Independent Business Valuation Engagements (2003), Institute of Chartered Accountants of New Zealand, New Zealand. 2. APES 225 Valuation Services (2008), The Accounting Professional & Ethical Standards Board. 3. ASA Business Valuation Standards (2009), American Society of Appraisers, USA. 4. Business Valuation Standards (2005), The Hong Kong Business Valuation Forum, The Hong Kong. 5. Certificates of the AICPA, www.aicpa.org (online 20-03-2013). 6. Certificates of the ASA, www.appraisers.org (online 20

corporations' sustainability reports? a critical analysis of external assurance under the requirements of the international council on mining and metals , Corporate Social Responsibility Environment Management, (17)6, 355-370, DOI:10.1002/csr.230. Freeman, E.R., 1984. Strategic Management. A Stakeholder Approach , Pitman, Boston. Global Reporting Initiative, 2013. G4 Sustainability Reporting Guidelines, Amsterdam. Guidance on social responsibility (ISO 26000:2010). International Organization for Standardization ( https://www.iso.org/standard/42546.html ). International

R eferences [1] Kampik, M., Grzenik, M., Szutkowski, J., Zawadzki, P. (2018). Bilateral comparison of thermal ac voltage standards. Przeglad Elektrotechniczny (Electrical Review) , 94 (11), 63-66. (in Polish) [2] Kampik, M., Domański, W., Grzenik, M., Majchrzak, K., Musioł, K., Tokarski, J. (2014). System for stabilization of environmental conditions in the Laboratory of AC-DC Standards. Pomiary Automatyka Kontrola (PAK) , 2, 73-76. (in Polish) [3] Grzenik, M., Kampik, M. (2017). Calculable AC voltage standards for 10 kHz-1 MHz frequency range. IEEE

References Babić, D., 2012. Pravičan i pošten tretman ulaganja u međunarodnom investicijskom pravu. Zbornik PFZ , 62(1-2): 397. Bjorklund, A. K. 2012. National Treatment in Reinisch, A. (ed) Standards of Investment Protection . Oxford: Oxford University Press. pp 29-59. Bonnitcha, J. 2014. Substantive Protection under Investment Treaties . Cambridge: Cambridge University Press. De Brabandere E. 2014. The Settlement of Investment Disputes in the Energy Sector in de Brabandere E. and Gazzini T. (eds) Foreign Investment in the Energy Sector, Balancing Private

index cut offs to define thinness in children and adolescents: International survey. BMJ , 335 (7612), 194. Cole, T. J, Bellizzi, M. C, Flegal, K. M, Dietz, W. H. (2000). Establishing a standard definition for child overweight and obesity worldwide: International survey. BMJ , 320 (7244), 1240. de Onis, M., Martinez-Costa, C., Nunez, F., Nguefack-Tsague, G., Montal, A., Brines, J. (2012). Association between WHO cut-offs for childhood overweight and obesity and cardiometabolic risk. Public Health Nutr , 16 (4), 1–6. de Onis, M., Onyango, A. W., Borghi, E

References Barabashev, A. 2016. “Crisis of State Governance and its Infl uence on Basic Administrative Paradigms of State and Bureaucracy.” Public Administration Issues 2016(3), 163 - 194. Barabashev, A. and T. Kastrel. 2012. “Directions for Improving the Federal Standard of Bachelor Education for Public Administration.” Public Administration Issues 2012(1), 78 - 98. Bouckaert, G. 2008. “Teaching Public Administration: Some Trends in Europe.” Közgazdaság 2008(3), 9 - 15. Cepiku, D. 2011. “Two Ships Passing in the Night ? Practice and Academia in Public Management

References 1. Southern Association of Colleges and School 1886 Southern Lane. (1992). Policies and Standards of the Commission on Occupational Education Institutions. Georgia : Decatur, 353 p. 2. World Skills Europe. (2008). EuroSkills 2008. Retrieved 24.11.2015 from : <http://www.euroskills.org/activities/past-euroskills-events/euroskills-2008>. and the biennial World Skills Competitions 3. World Skills. (2005). WorldSkills Helsinki 2005. Retrieved 24.11.2015 from : <https://www.worldskills.org/what/competitions/wsc2005/. 4. Дубасенюк, О. A. (2011). Професшна

Gerontologicznego opracowane przez ekspertów Zespołu ds. Gerontologii przy Ministrze Zdrowia. Gerontologia Polska. 2013; 21(2): 33-47. 7. Pędich W. „Karta Standardów Osoby Starszej” - w X rocznicę jej uchwalenia. Gerontologia Polska. 2007; 15(1-2):1-6. 8. Staręga-Piasek J, Balon K, Rutkiewicz G i wsp. Standard pracy socjalnej z osobami starszymi. Standard w Pomocy opracowany przez Zespół ekspercki do Spraw osób starszych. Wersja robocza z 27.05.2011 roku. 9. Staręga-Piasek J, Balon K, Rutkiewicz G. i wsp. Standard usług opiekuńczych dla osób starszych świadczonych w miejscu