Republic: Ministry for Regional Development of the Czech Republic.
Kostková, M., Němčanský, M., & Torčíková, E. (2009). Management služeb cestovního ruchu (Tourism Services Management). Karviná, Czech Republic: Silesian University in Opava.
Kubová, O. (2012). Wellness v cestovním ruchu (Wellness in Tourism). Brno, Czech Republic: Karel Englis College.
Kunc, J. (2007). Lázeňský cestovní ruch v České republice – historie a současnost (SpaTourism in the Czech Republic – Past and Present). In Czech Geography in the European Space: Sborník příspěvků z
. (2014). Cestovný ruch na Slovensku (Tourism in Slovakia). In V. Lauko (Ed.), Regionálne dimenzie Slovenska (Regional Dimensions of Slovakia) (pp. 479-498). Bratislava, Slovak Republic: Comenius University in Bratislava.
Čuka, P., & Šenková, A. (2012). Geography of Tourism of Slovakia. In K. Widawski & J. Wyrzykowski (Eds.), Geography of Tourism of Central and Eastern Europe Countries (pp. 381–406). Wroclaw, Poland: University of Wroclaw.
Dorocki, S., & Brzegowy, P. (2014). Ski and spatourism as local development strategy – the case of Krynica Zdrój
-Musiał, E. (2012). Turystyka uzdrowiskowa w Polsce i na świecie – perspektywy rozwoju spa i wellness w Polsce (Spatourism in Poland and in the world - perspectives of spa and wellness development in Poland). Inżynieria Ekologiczna , 13(30), 36–47.
Dryglas, D. (2006). Kształtowanie produktu turystycznego uzdrowisk w Polsce (Shaping the tourist product of spas in Poland) . Krakow, Poland: Wydawnictwo Uniwersytetu Jagiellońskiego.
Hadzik, A. (2007). Wybrane uwarunkowania rozwoju turystyki uzdrowiskowej w Polsce (Selected determinants of the development of spa
Anabela Elias-Almeida, Francisco Javier Miranda and Paulo Almeida
Delighted customers are those whose expectations have been exceeded by the service provider. Competitors in the hotel business need to go beyond what is expected in order to satisfy the guest with an unpredictable positive experience. This study was aimed to clarify the significance of customer delight as an antecedent to customer loyalty, in five-star hotel spas in Portugal. To better understand spa consumers’ perception of delight, the development and testing of an integrated model was undertaken by examining the relationship between perceived service quality, customer satisfaction, loyalty and customer delight. The model was tested using surveyed data from 427 spa consumers and validated using partial least squares (PLS) technique. The results indicated that satisfaction had a direct positive effect on customer delight and, consequently, influences the effect of customer delight on customer loyalty.
The main objective of this article was to evaluate the impact of historical events on the visit rate of Bardejov Spa in various periods of its development (in the years of 1814–2016). The collection of information on clients’ spa visits, especially the oldest data, was difficult (19th century and 1st and 2nd World War). Much information was available only in the State Archive of the Ministry of the Interior of the Slovak Republic in Hungarian and Latin. Some data for several years were not available at all, and some data were not recorded in writing. The paper summarizes the history of the spa, natural medical sources, spa treatment and indications. At present, the number of guests has an increasing trend, as evidenced by the visit rate for 2016, as well as by current data for 2017. In 2016, Bardejov Spa reached a pick of the visit rate with 25,863 clients. In 2017, there were 27,170 clients. The main clients are the Slovaks, about 90%.
Zoran Milinković, Slobodan Simović, Adriana Ljubojević, Jelena Jovanović and Kristina Pantelić Babić
6. Erdeli G., Dincăa A.I., Gheorghilaşa A., Surugiu C. (2011). Romanian spatourism: A communist paradigm in a post-communist era. Human Geographies 5(2), 41-56. DOI: 10.5719/hgeo.2011.52.41.
7. Global Wellness Institute. (2017). Global wellness economy monitor . Miami, FL: Global Wellness InstituteTM.
8. Travar D. (2012). Tourism Development Strategy in the Republic of Srpska . Master’s thesis, Singidunum University, Belgrade. [in Serbian]
9. Knežević M., Šaula M., Dujaković T. (2014). Importance of health tourism of the Republic of Srpska
Mikołaj Bielański, Susanna Saari, Anna Wilkońska, Telle Tuominen, Inma Mora, Daniel Binder, Deborah Kendale, Harprit Thacker, Agata Pluszyńska and Paweł Adamski
Challenges for the European SPA Management. Results of the ILIS Project
Introduction. The spa industry has been rapidly growing throughout Europe in recent years, which has led to an associated increase in educational demand in spa management. The aim of the study was to identify the most important needs for training and the most significant skills among the spa managers and their personnel throughout Europe. Moreover, it was to research the background of spas were the study had taken place. Material and methods. 30 managers took part in semi structured interviews that used a pre-prepared questionnaire. The answers were analysed with Wilcoxon signed rank test and also the mean values were compared. Results. The needs for training and importance of skills vary from country to country but common areas of interest are: sales, marketing, quality and innovation management, legal regulations, operational and social skills. The complex character of answers to questionnaire was a result of different spa business models and differing domestic spa markets as well as variety of legal environments. Conclusions. Spa tourism creates a significant income among the other tourism disciplines since that further research is needed. Demands for the spa education differed accordingly to a stage of each country spa business development. Spa managers tend to express higher training needs for their employees than for themselves.
Bogdan Gabriel Nistoreanu and Raluca Georgiana Stoian
The touristic expansion happens easier in a balanced climate, with standards that guarantee a constant ecologic balance and avoid the overuse of resources, pollution and any other negative impacts on the environment. MICE – Meeting, Incentive, Convention and Exhibition Industry – represents one of the industries with the highest rate of growth in the world, but unfortunately it is poorly developed in Romania. In Romania, the tourism, as a socio–economic phenomenon, integrates in the country’s economy, having the necessary conditions for accentuated growth and the optimisation of the degree of usage of the touristic stock. According to the recommendations of the World Tourism Organisation, Romania should focus on the cultural, ecologic, events and spa tourism. The prognosis of the World Tourism and Travel Council from the United States of America show that by the year 2020, the rhythm of growth of the business and events tourism in Romania will be of about 8% yearly. In this context, our country may occupy an important position in the MICE touristic activities market, if it would use the existing touristic potential and future investments in order to create favourable conditions for this type of tourism. We bring into the debate the existence of equipment which could help the business tourism, the presence of beautiful landscape areas (the Danube Delta, the Black Sea seaside, medieval cities and monasteries, touristic resorts from the Carpathians also.), presentation of the local folk traditions and crafts, the chromatic spectrum of the seasons in Romania and not lastly the folklore and gastronomy. These could be joined by the existence of a rich cultural life – especially in the large cities and touristic resorts-, the presence of museums and memorial houses, and we could not exclude the areas which have preserved their natural potential and rare fauna species. This work aims to emphasize business tourism as a sustainable form of tourism, which can lead to a relaunch in services and economic development of the local communities in a competitive international economy.
of Use. Thermal Science, 16 (1), 21-30.
Dragović, S. D., Janković-Mandić, L. J., Dragović, R. M., Djordjević, M. M., & Djokić, M. M. (2012). Spatial distribution of the 226-Ra activity concentrations in well and spring waters in Serbia and their relation to geological formations. Journal of Geochemical Exploration, 112 , 206-211.
Jovicić, D. (2008). State and perspectives of spatourism in Serbia. (Stanje i perspektive razvoja banjskog turizma u Srbiji) Glasnik Srpskog Geografskog Drustva, 88 (4).
Joksimović, M., & Pavlović, M. (2013
competitiveness of tourist services in spa towns . Kraków-Krynica: Instytut Turystyki w Krakowie Sp. z o.o., Stowa-rzyszenie Gmin Uzdrowiskowych R P. [in Polish]
11. Hadzik A., Kantyka J., Szromek A. (2009). Health tourism and wellness as modern forms of Spatourism . In J. Bergier (Ed.), Wellness and success (pp. 97-112). Lublin: NeuroCentrum.
12. Górna J. (2011). Determinants and development trends of spa services in Poland, considering integration with the European Union . Doctoral thesis. Politechnika Czêstochowska, Czê-stochowa. [in Polish]