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References [1] J.J. Dahlgaard, K. Kristensen and G.K. Kanji, Podstawy zarządzania jakością, Warszawa: Wydawnictwo Naukowe PWN, 2002. [2] B. Gajdzik and J. Sitko, “An analysis of the causes of complaints about steel sheets in metallurgical product quality management systems”, Metalurgija, vol. 53(1), 2014, pp. 135-138. [3] A. Hamrol, Zarządzanie Jakością z przykładami, Warszawa: Wydawnictwo Naukowe PWN, 2008. [4] M.J. Ligarski, “Problem identification method in certified quality management systems”, Quality & Quantity, vol. 46(1), 2012, pp. 315-321. [5] K. Midor

. 25, No. 3, 2008, pp. 261-282. [3] Asif M., Searcy C., Garvare, R. Ahmad N. - Including sustainability in business excellence model [in] Total Quality Management & Business Excellence, Vol. 22, No. 7, 2011, pp. 773-786. [4] Asif M., Searcy C. - Towards a standardised management system for corporate sustainable development [in] The TQM Journal, Vol. 26, No. 5, 2014, pp. 411-430. [5] Bergquist B., Garvare R. Klefsjö B. - Quality Management for tomorrow [in] To appear in Quality (ed. K. Matters Foley, D. Hensler, J. Jonker). SAI Global, Sydney, Australia 2006 [6

REFERENCES Bailie, H. H. (1985). Organize your thinking with a why-why diagram. Quality Progress, 18(12), pp. 22-24. Beard-Gunter, A., Ellis, D. G., Found, P. A. (2019). TQM, games design and the implications of integration in Industry 4.0 systems. International Journal of Quality and Service Sciences, 11(2), pp. 235-247. Carnerud, D., Backstrom, I. (2019). Four decades of research on quality: summarising, Trendspotting and looking ahead. Total Quality Management & Business Excellence, pp. 1-23. https://doi.org/10.1080/14783363.2019.1655397 Chu, J., Dickin, O

L iterature Gudanowska, A. E. (2010). Wprowadzenie do zarządzania jakością w przedsiębiorstwie produkcyjnym [Introduction to quality management in a manufacturing company]. Ekonomia i Zarządzanie, 4 (2), 161-170. Urban, W. (2007). Definicje jakości usług – różnice oraz ich przyczyny [Definitions of service quality – differences and their reasons]. Problemy Jakości , 3 , 4-9. Elshennawy, A. K. (2004). Quality in the New Age and the Body of Knowledge for Quality Engineers. Total Quality Management , 15 (5–6), 603-614. Szczepańska, K. (2013). Doskonalenie

REFERENCES Biesok, G., 2013. Zarządzanie jakością w logistyce , Wydawnictwo Naukowe Akademii Techniczno-Humanistycznej w Bielsku-Białej, Bielsko-Biała. Czajkowska, A., Stasiak-Betlejewska, R., 2015. Quality Management Tools Applying in the Strategy of Logistics Services Quality Improvement , Serbian Journal of Management, 10(2), 225-234. Detyna, B., 2015. Zarządzanie jakością logistyce , Wydawnictwo Państwowej Wyższej Szkoły Zawodowej im. Angelusa Silesiusa, Wałbrzych 2015. Frąś, J., 2013. Kompleksowe zarządzanie jakością w logistyce , Wyższa Szkoła Logistyki

. (2013). Creativity in Decision-Making. Tech. Rep. 2013. Research Description, Jönköping University, School of Engineering. Yussupova N., Kovács G., Boyko M, & Bogdanova D. (2016). Models and Methods for Quality Management Based on Artificial Intelligence Applications. Acta Polytechnica Hungarica, 13(3). 45-60. Retrieved from https://www.uni-obuda.hu/journal/Yussupova_Kovacs_Boyko_Bogdanova_67.pdf.

Literature ANSI/ASQC. (1987). ANSI/ASQC. 1987 Quality Systems Terminology, American National Standard A3-1987. ANSI/ISO/ASQ. (2000). ANSI/ISO/ASQ Q9000-2000, Quality Management Systems-Fundamentals and Vocabulary. Milwaukee: ASQ Quality Press. ANSI/ISO/ASQC. (1994). ANSI/ISO/ASQC A8402-1994, Quality Management and Quality Assurance-Vocabulary. Milwaukee, Wisconsin: ASQC. Arter, D. R., & Russell, J. P. (2009). ISO Lesson Guide 2008: Pocket Guide to ISO 9001:2008. United States of America: American Society for Quality, Quality Press. Ahire, S. L., Landeros, R

References 1. AJPES – Agency of the Republic of Slovenia for public legal records and related services (2015). Information on Business of Enterprises in the Republic of Slovenia in the Year 2011, AJPES, Ljubljana. 2. Akdere, M. (2011), “An analysis of decision-making process in organizations: Implications for quality management and systematic practice”, Total Quality Management & Business Excellence, Vol. 22, No. 12, pp. 1317-1330. 3. Alič, M. (2014), “Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations

References [1]. http://www.iso.org/iso/iso_9000_selection_and_use-2009.pdf . [2]. http://www.iso.org/iso/iso_9000 . [3]. World Meteorological Organization, Guide to the Implementation of a Quality Management System for National Meteorological and Hydrological Services, ISBN 978-92-63-11100-8, 2013. [4]. David Sandström, Marcus Svanberg, Preparing to overcome the barriers of implementing a quality management system: - A case study of EDB Card Services AS, http://www.diva-portal.org/smash/get/diva2:499992/FULLTEXT01.pdf .

Management Systems, Information and Communication Technologies for Knowledge Management. - City: Verlag Berlin - Heidelberg, Springer, 2002. Oakland J. S. Total Quality Management, The Route to Improve Performance. - City: Great Britain, 2nd edition, 1998. Thierauf R. J. Knowledge Management Systems for Business. - City: USA, Greenwood Publishing Group.Inc, 1999. Carlucci D., Schuuma G. Knowledge Asset Value Spiral: Linking Knowledge Assts to Company's Performance. // Research Article, Knowledge and Process Management , Volume 13, Number 1, 2006. - P.35-46. Published