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Does Grade Level Matter for the Assessment of Business Process Management Maturity?

References 1. BOC. (2007). Process management life cycle (PMLC), BOC information system GmbH. Retrieved from 2. Crosby, P. B. (1979). Quality is free: The art of making quality certain. New York: McGraw-Hill. 3. Dobrzyński, M., Dziekoński, K., & Jurczuk, A. (2012). A diagnosis of process maturity in a business cluster initiative. Contemporary Management Quarterly, 3, 41-50. 4. Gibson, D. L., Goldenson, D. R., & Kost, K. (2006). Performance

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Social Business Process Management: Croatian IT Company Case Study

References 1. Alibabaei, A., Aghdasi, M., Zarei, B., Stewart, G. (2010), “The role of culture in business process management initiatives“, Australian Journal of Basic and Applied Sciences, Vol. 4 No. 7, pp. 2143-2154. 2. Barney, J. B. (1986), “Organizational culture: can it be a source of sustained competitive advantage?”, Academy of management review, Vol. 11 No. 3, pp. 656-665. 3. Bider, I., Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R. (2010). Enterprise, Business-process and Information

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The Role of the Super User in Achieving Business Process Management Maturity

References [1] P. Harmon, “The Process Management Gap,” BPTrends vol. 9, no. 21. December 13, 2011. [Online]. Available: management-gap [2] P. Harmon and C. Wolf, “The State of the BPM Market - 2014”, BPTrends. 2014. [Online]. Available: [3] S S. N. Nobrega, J. A. Oliveira and R. Rebouças, “Modelos de Maturidade de BPM: Um Estudo Qualitativo sob a Perspectiva de Especialistas (Alternative

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Identification and Analysis of Key Business Process Management Factors

References Adamides, E.D. & Karacapilidis, N. (2006). A knowledge centred framework for collaborative business process modelling. Business Process Management Journal , 5, 557-575. Alibabaei, A., Aghdasi, M., Zarei, B., & Stewart, G. (2010). The role of culture in business process management initiatives. Australian Journal of Basic and Applied Sciences , 4, 2143–2154. Retrieved from: , Assessed on 11. November 2017. Andersen, B. (1999). Business Process Improvement Toolbox . Milwaukee: ASQ Quality Press

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Internal Quality Process Management Evaluation in Higher Education by Students


With the increasing importance of higher education, there is also growing public concern about its productivity. Therefore, the aim of the study is to evaluate the key internal quality management processes by student evaluation and to reveal the key factors of an effective internal quality process management. The indicators used are based on student satisfaction with the education process. The results are based on a quantitative survey using questionnaire data collection within a sample of students, and qualitative research within target groups. Descriptive statistics and two dimensional statistical methods were used to evaluate the quantitative results. The results show student evaluation of five key areas of the internal quality process management evaluation: leadership and strategic planning, student and stakeholder focus, measurement of student learning outcomes, human resource planning and educational process management. A limitation of the study is its narrow focus on a case study of a single private university.

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Is there a Need for Agent-based Modelling and Simulation in Business Process Management?

Literature Abar, S., Theodoropoulos, G. K., Lemarinier, P., &O’Hare, G. M. P. (2017). Agent Based Modelling and Simulation tools: A review of the state-of-art software. Computer Science Review , 24, 13–33. Aitenbichler, E., Borgert, S., Mühlhäuser, M. (2011). Distributed Execution of S-BPM Business Processes. In A. Fleischmann, W. Schmidt, R. Singer, D. Seese (Eds), Subject-Oriented Business Process Management. S-BPM ONE 2010. Communications in Computer and Information Science (19-35). Berlin: Springer

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The Role of Process Owners in Czech Organizations

management: The value-switch for lasting competitive advantage. New York: McGraw Hill. Hammer, M. (2003). The agenda: What every business must do to dominate the decade. New York: Three Rivers Press. Hammer, M., & Champy, J. (2003). Reengineering the corporation: A manifesto for business revolution. New York: HarperBusiness Essentials. Hammer, M., & Stanton, S. (1995). The reengineering revolution: A handbook. New York, N.Y.: HarperBusiness. Harmon, P. (2014). Business process change: A business process

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The Decomposition Process of Insurance Operations

References [1] Bitkowska A., Kolterman K., Wójcik G., Wójcik K. - Zarządzanie procesami w przedsiębiorstwie. Aspekty teoretyczno - praktyczne (Process Management in an Enterprise. Theoretical and Practical Aspects). Difin, Warsaw 2011. [2] Brilman J. - Nowoczesne koncepcje i metody zarządzania (Modern Management Concepts and Methods). PWE, Warsaw 2002. [3] Gąsiorkiewicz L. - Finanse zakładów ubezpieczeń majątkowych. Theory and practice (Finance of Life Insurance Companies. Theory and Practice). CH Beck, Warsaw

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Application of Selected Methods and Approaches for Improvement of Processes and their Use in Practice in Companies of Wood Processing Industry in Slovakia

. Eschenbach, Controlling. Praha: ASPI, 2004, pp. 814. [6] J. Frąś. Total quality management in logistics . Poznań: Wyd. Wyższej Szkoły Logistyki w Poznaniu. 2013, pp. 382. [7] D. Gharakhani, H. Rahmati, M. Farrokhi, A. Farahmandian. Total Quality Management and Organizational Performance, American Journal of Industrial Engineering , Vol. 1, No. 3, 2013, pp. 46-50. DOI: 10.12691/ajie-1-3-2 [8] M. Grasseová, R. Dubec and R. Horák. Process management in the public sector: theoretical background and practical examples . Brno: Computer Press, 2008, pp. 266

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Knowledge management vs business process management in contemporary enterprises

L iterature Bartol, K., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organizational reward systems. Journal of Leadership and Organization Studies , 19 (1), 64-76. Bitkowska, A. (2010). Business Process Management orientated towards creation of knowledge in enterprise . Proceedings of 2nd Annual International Conference on Sustainable Enterprises of the Future. Pittsburgh, USA: Robert Morris University. Bitkowska, A. (2015). The Orientation of Business Process Management toward the Creation of Knowledge in Enterprises

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