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Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management

References Busby G.D., Gibson P. (2010), Tourism and hospitality internship experiences overseas: A British perspective , “Journal of Hospitality, Leisure, Sport and Tourism Education”, 9(1), pp. 4–12. Łasiński G. (2000), Sztuka prezentacji , Poznań: Wyd. eMPI 2 . Solnet D., Robinson R., Cooper Ch. (2007), An Industry Partnerships Approach in Tourism Education , “Journal of Hospitality, Leisure, Sport and Tourism Education”, 6(1), pp. 66–70. Baron A., Armstrong M. (2008), Zarządzanie kapitałem ludzkim. Uzyskiwanie wartości dodanej

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Sport and Philosophy of Hospitality: Three Questions on How to Rethink Contemporary Sport Education in Light of Gift and Peace

References Arnold, P. J. (1997). Sport, ethics and education . London: Cassell. Derrida, J. (2001). On Cosmopolitism and Forgiveness . London: Routledge. Derrida, J. (2000). Of Hospitality . Stanford, CA: Stanford University Press. Frankl, V.E. (1975). Zur Anthropologie des sports /On anthropology of sport/. In V.E Frankl (Ed.), Anthropologische Grundlagen der Psychotherapie /Anthropological foundations of psychotherapy/ (pp. 65-75). Bern/Stuttgart/Wien: Hans Huber

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Women as Emotional Entities in the Hospitality Sector of Mauritius. A Case Study

, Volume II, Chapter 25: The emotions pp442-485. NewYork: Dover. (Original work published 1890) JAMES, W. 1994, The physical basis of emotion. Psychological Review,1, pp516-529. KNUTSTON, B.J. & SCHMIDGALL, R.S. 1999, Dimensions of the glass ceiling in the hospitality industry. The Cornell Hotel and Restaurant Administration Quarterly 40(6), pp64-75. MAAN, S. 2004, ‘People-Work’: emotional management, stress and coping. British Journal of Guidance and Counselling, 32(2), pp205-221. MAAN, S. 2007

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Green Marketing Orientation and Environmental and Social Performance of Hospitality Firms in South Africa

., Ariffin, S., Salamzadeh, Y., 2019. How Green Marketing Mix Strategies Affects the Firm’s Performance: a Malaysian Perspective. International Journal of Sustainable Strategic Management, 7(1/2), pp.1-13. [25] Govender, J.,Govender, T., 2016. The Influence of Green Marketing on Consumer Purchase Behavior. Environmental Economics , 7(2), pp.77-85. [26] Golubovskaya, M., Robinson, R.,Solnet, D., 2017. The Meaning of Hospitality: do Employees Understand? International Journal of Contemporary Hospitality Management , 29(5), pp.1282-1304. [27] Georgeson, L

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Assessing the Quality of a Local Authority Conference and Hospitality Venue Using the ServQual Model

. [1997], “SERVQUAL and the Northern Ireland hotel sector: a comparative analysis – part 2”, Managing Service Quality, 7(1), 43-49 Saleh, F and Ryan, C. [1991], “Analysing service quality in the hospitality industry using the SERVQUAL model”, Service Industries Journal, 11(3), 324-345 Zeithaml, V. A., Parasuraman, A and Berry, L. L. [1990], Delivering Quality Service , The Free Press, New York

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Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

planned behavior. Journal of Research in Personality, 25(3), 285-301 [5] Bettencourt, L.A., & Brown, S.W. (1997). Contact employees: Relationships among workplace fairness, job satisfaction, and prosocial service behaviors. Journal of Retailing, 73, 39-61 [6] Billy, B., Pearl, B.K., Gail, S., & Skip, S. (2006). Job satisfaction, organizational commitment, and internal service quality: A case study of Las Vegas hotel/casino industry. Journal of Human Resources in Hospitality & Tourism, 5(2), 37-54 [7] Bock, G.W., Zmud, R.W., Kim, Y.G., & Lee, J.N. (2005

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Strangers on the Doorstep: Hostility and Hospitality in A Distant Shore

Literature and Theory – Where Now? Newcastle upon Tyne: Cambridge Scholars, 2008. 2-16. Phillips, Caryl. A Distant Shore. London: Secker & Warburg, 2003. Phillips, Caryl. A New World Order: Selected Essays. London: Secker & Warburg, 2001. Phillips, Caryl. In the Falling Snow. London: Harvil Secker, 2009. Rosello, Mireille. Postcolonial Hospitality: The Immigrant as Guest. Stanford: Stanford UP, 2001. Schrift, Alan D., ed. The Logic of the Gift: Toward an Ethic of Generosity . New York: Routledge, 1997. Shackleton, Mark, ed

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Professional Training of Hospitality Specialists in Turkish and Ukrainian Vocational Schools

References 1. Buluç, G. (1992). Turizm ve otel işletmeciliği eğitiminde stajın önemi. Turizm Eğitimi Konferansı-Workshop 9-11. Ankara. 2. Çetin Ş. (2005) Öğrenci stajlarında yararlanılan dersler üzerine ampirik bir araştırma: Mersin üniversitesi turizm işletmeciliği ve otelcilik yüksekokulu örneği. Turizm araştırmaları dergisi, 2, 154-169. 3. Christou, E. (1999). Hospitality management education in Greece: an exploratory study. Tourism Management, 6, 683-691. 4. Eğitimi araştırma ve geliştirme

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The Perception of Job-related Motivators When Choosing a Career in the Tourism and Hospitality Industry – A Comparative Study Between Polish and Spanish Students

References 14 million jobs at risk due to global Travel and Tourism talent shortage, available at: , accessed: July 10, 2015. Airey, D., Frontistis, A. (1997), Attitudes to carriers in tourism: an Anglo-Greek comparison, Tourism Management , Vol. 18, pp. 149–158. Aksu, A. A., Köksal, C. D. (2005), Perceptions and attitudes of tourism students in Turkey. International Journal of Contemporary Hospitality Management , Vol. 17 (5

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Management Methods and Concepts for Building Competitive Advantage in Hospitality Companies


Introduction. Competitive advantage determines the success of modern enterprises, such as hospitality companies, on the market. In turn, competitive advantage is gained as the result of skillful management, taking into account the factors that characterize the company environment. In the management process, methods and concepts that, when properly applied, facilitate the company's innovative activities play the key role, thus contributing to building competitive advantage. The purpose of this paper is to specify and characterize the methods and management concepts most commonly used by hospitality companies in the process of building competitive advantage. The core benefit of these considerations is that they serve to identify those activities of hospitality companies in which the analyzed methods and concepts found practical application. The final part of the article is devoted to an attempt to identify barriers and problems that significantly limit the use of these methods and concepts. Material and methods. In order to achieve this objective, a survey and interviews were carried out in all three- and four-star hotels in the Rzeszów area in the first quarter of 2012. Results. The results revealed that the concept most commonly used by hoteliers was knowledge-based organization (knowledge management), followed by outsourcing, benchmarking and internal competition, respectively. Conclusions. The study also demonstrated that the managers of these hospitality companies significantly lacked substantive knowledge of emerging “market” management methods and concepts.

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