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The influence of consumer protection on the satisfaction of airline passengers

), No. 1, pp. 125-132 Neacșu, N. A. (2011). Protecția consumatorului . Editura Universitatii Transilvania din Brasov. Brașov, pp. 27 Neacșu, N. A. (2018). Consumer protection on the banking services market. Bulletin of the Transilvania University of Braşov . Vol. 11 (60), No. 2/2018, pp. 22-28 Oliver, R.L., 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), pp. 460–469 Ordonanţa nr. 21/1992 privind protecţia consumatorilor, 21-02-2018. Retrieved from http

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The Interpretive Function of the CJEU and the Interrelationship of EU and National Levels of Consumer Protection

consument’, Droit de la Consommation - Consumentenrecht , nrs.100-101: 108-122. • Straetmans Gert, 2016, ‘Misleading Practices, The Consumer Information Model and Consumer Protection’, Journal of European Consumer and Market Law , V(5): 199-210. • Straetmans Gert, 2017, ‘Trade Practices and Consumer Disinformation’, in Siegert Gabriele, Rimscha Bjørn and Grubenmann Stephanie (eds), Commercial Communication in the Digital Age , De Gruyter, Berlin-Boston, 89-104. • Unberath Hannes and Johnston Angus, 2007, ‘The double-headed approach of the ECJ

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Consumer Protection in the Slovak Republic and Protection of Air Passengers’ Rights

Abstract

The authors analyse a legal regulation of consumer protection in the Slovak Republic, comprised (among others) the Civil Code, the Act on Consumer Protection and the Act on Consumer Protection in Provision of Certain Tourism Services. They refer to the specifics of consumer law, which undermines the basic principles of private law (the principle of equality of the involved parties and the principle of the dominance of dispositive legal norms), because it primarily serves for the protection of a weaker party of the consumer agreement - a consumer. They focus on the claims of consumers - air passengers. The conclusion is that air passengers’ rights drive mainly from the EU law. They also present a survey regarding air passengers’ rights and propose suggestions on how to improve their satisfaction. The aim of a paper is to start a discussion on air passengers’ rights because the number of air passengers increases.

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Consumer Protection on so Called Discount Websites

Abstract

The subject of this article is the Th e “Deal-of-the-day” operators (discount website operators, such as Slevomat in the Czech Republic, or Groupon at the international level) and their practices, which can be unknown territory for most of their consumers. “Deal-of-the-day” websites (discount websites) are websites offering consumers a service to buy discounted (oft en gift ) certificates (coupons or vouchers) which can be used at local or national companies. When examining the issue deeply, we realise that there are many potential threats for the consumers who are not as well protected by consumer law as they should be. The article covers these problematic areas.

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The Consumer Policy in the Eu Law / Spotrebiteľská Politika V Práve Eú

human rights? In: Devenney, J., Kenn, M. 2012. European Consumer Protection: Theory and Practice. Cambridge: Cambridge University Press, 2012. s. 336-353 ISBN 9781107013018. 5. Micklitz, H. W. et al. (2010) Consumer Law: Ius Commune Casebooks for a Common Law of Europe. Oxford: Hart Publishing, 2010. 688 s. ISBN 978-1841137490. 6. Monti, M. (2010) Nová stratégia pre jednotný trh v službách európskeho hospodárstva a európskej spoločnosti. [online]. [cit. 2015.08.08] Dostupné na internete: <http

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Consumer Policy in Poland in the Period of Transformation

References Consumer Policy Strategy 2002-2006, (2002), Communication from the Commission to the European Parliament, The Council, The Economic and Social Committee and the Committee of the Regions, COM , no. 208, final 7.05.2002. Handel i usługi w warunkach transformacji-uwarunkowania i bariery rozwoju. Opracowanie Departamentu Rynku i Ochrony Konsumenta PIH [Trade and services in the period of transformation - conditions and barriers to development. The report of the Department of Market and Consumer Protection of the Polish

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Administrative Aspects of Alternative Consumer Dispute Resolution in the European Union (EU), Slovenia and Croatia

amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). European Commission. 2013b. Directive No 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on Alternative Dispute Resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR). The Gallup Organization. 2011. Flash Eurobarometer 299, “Consumer Attitudes towards Cross-Border Sales and Consumer Protection” . The survey requested by EUROSTAT and DG-SANCO and coordinated by the

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Illegal clauses in the practice of banks’. Selected issues

Abstract

Submitted article contains reflections on unfair terms in consumer contracts in the banks’ practice. The origin and the meaning of the unfair consumer terms are presented as well as their varies in legal aspects in banking practice. Every spotted sphere is filled with examples of unfair consumer terms. The article is an attempt to answer the question about the reasons of usage of unfair terms in consumer contracts by the banks – public confidence institutions – which are responsible for usage over 7% of all unfair terms, ruled by the court of competition and consumer protection.

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The energy union – a new step towards sustainability by promoting clean energy

Abstract

The Energy Union is an important issue on the agenda of the European Commission, which is addressed in the package “Clean Energy for All Europeans”, adopted by the European Commission in November 2016. The present paper deals with the role of the Energy Union in ensuring an optimal framework for a common energy market at the level of the European Union, aimed for the benefit of the consumers in the European Union and of a modern and functional business environment. Which perspectives opens this possible win-win situation is a topic to be analyzed in the present article. The Energy Union is a stronger form of integration within the European Union, related to the internal market of the European Union, which brings more than harmonization of standards and mutual recognition: it brings a common policy and shared values. The goal of this project is to ensure consumer protection through common rules and harmonization, which is a trend at the level of the European Union occurring in various fields of activity and business sectors, such as the Energy Union, the Banking Union, data protection and the competition framework. The main focus on the consumer is new, compared to former attempts of harmonization in specific fields. The challenge rising from this project is to achieve a union in a strategic sector, such as energy. Possible aspects that could hamper the building of the union will be analyzed, for example the fact that some member states of the European Union still rely on fossil fuels, such as the coal industry. The switch to renewable energy sources is related to high costs, as well as to social turbulences on the labour market, that have to be taken into consideration. When drafting measures for the Energy Union, the effects on climate change as well as socio-economic parameters have to be weighed, in order to find the proper balance. It is therefore important to draft appropriate measures ensuring a smooth transition from fossil fuels to Clean Energy. The present paper focuses on these measures proposed by the European Commission. The key elements of the Energy Union will be analyzed in the measures drafted by the European Commission in the package “Clean Energy for All Europeans”. Case studies will illustrate the debated aspects and will provide best practice guidelines as a result. An interdisciplinary approach will be used in the present paper, combining economic and legal issues in a comparative manner.

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Reforma Systemów Nadzoru Fnansowego UE i USA Ze Szczególnym Uwzględnieniem Kryzysu z Lat 2007-2008

.usa.gov/Kwmc0k (dostęp: 18.05.2011) NBP, 2009, Instytucjonalna organizacja nadzoru fnansowego w krajach Unii Europejskiej, Warszawa 2009 US Senate Committee on Banking, Housing & Urban Afairs, Brief Summary of the Dodd-Frank Wall Street Reform and Consumer Protection Aact, http://1.usa.gov/NlcL4B (dostęp: 18.05.2011) Wymeersch E., 2011, Europe's New Financial Regulatory Bodies, 2011, http://bit.ly/L7z3UT

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