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& Engineering Chemistry Research , 56 (50), 14873-14887. doi: 10.1021/acs.iecr.7b03059 Dobrovic, J., & Timkova, V. (2017). Examination of Factors Affecting the Implementation of Organizational Changes. Journal of Competitiveness , 9 , 5-18. doi: 10.7441/joc.2017.04.01 Drdla, M., & Rais, K. (2001). Řízení změn ve firmě – reengineering [ Management of Changes in a firm – reengineering ]. Prague, Czechia: Computer Press. Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of Business Process Management . New York, USA: Springer. Fauzia, S

References Bosilj Vukšić, V., Kovačič, I., Hernaus, T. (2009). Managing business processes: Organizational and information approach (in Croatian). Zagreb: Školska knjiga. Brandenburger, A. M., Nalebuff, B. J. (1997). Co-Opetition: A Revolution Mindset That Combines Competition and Cooperation: The Game Theory Strategy That's Changing the Game of Business. Edition; Currency Brodhag, C. (2000). Information, governance, and sustainable development, International Political Science Review Vol. 21, No. 3, 311-327. CapGemini. (2005). Online Availability of Public

. J. What did you get from ERP, and what can you get? Financial Executives International 2004. 5(May): p. 15-24. Hammer, M., Champy, J. Reengineering the corporation: a manifesto for business revolution. 1. ed. 1993, New York: Harper Business. 223. Davenport, T. Mission Critical: Realizing the Promise of Enterprise Systems. 2000, Boston, Massachusetts: Harvard Business School Press. Larsen, M., Myers, M. D. When Success Turns into Failure: A Package-Driven Business Process Re-engineering project in the Financial Services Industry. Journal of Strategic

Union. Measuring the Information Society, 2010. [Online]. Available: http://www.itu.int/ITUD/ict/publications/idi/2010/Material/MIS_2010_Summary_E.pdf CobIT 4.1. IT Governance Institute, 2007, 196 pp. ITIL Lifecycle Publication Suite. OGC, 2007, 1343 pp. Savvion, Inc. Business process Lifecycle Management for Telecommunication. [Online]. Available: www.savvion.com/document_center А . Заварин. Универсальный. [Online]. Available: http://www.osp.ru/cio/2008/02/4829914 Модель IBL (The International Business Language). [Online]. Available: http

Literature Abar, S., Theodoropoulos, G. K., Lemarinier, P., &O’Hare, G. M. P. (2017). Agent Based Modelling and Simulation tools: A review of the state-of-art software. Computer Science Review , 24, 13–33. https://doi.org/10.1016/j.cosrev.2017.03.001 Aitenbichler, E., Borgert, S., Mühlhäuser, M. (2011). Distributed Execution of S-BPM Business Processes. In A. Fleischmann, W. Schmidt, R. Singer, D. Seese (Eds), Subject-Oriented Business Process Management. S-BPM ONE 2010. Communications in Computer and Information Science (19-35). Berlin: Springer. Alfonso

February 5, 2008 from http://www.strategy-business.com/press/16635507/11153 http://www.strategy-business.com/press/16635507/11153 Kakabadse, A. & Kakabadse, N. (2002). Trends in Outsourcing: Contrasting USA and Europe. European Management Journal, 20 (2), 189-198. Philippine Board of Investment. (05/10/2009). Business process outsourcing. Retrieved October 1, 2010 from http://www.boi.gov.ph/image/business_process_outsourcing.pdf Pricewaterhousecoopers. (04/2005). The Evolution of BPO in India. Retrieved May 23, 2011 from http

References Hammer M., Champy J. Reengineering the Corporation: A Manifesto for Business Revolution. - City: New York/ London, 1993. Hammer M., Champy J. Business Reengineering. Die Radikalkur fur das Unternehmen. - City: Frankfurt/New York, 1995. Grover V., Kettinger W. J. (eds) Business Process Change: Reengineering Concepts, Methods and Technologies. - City: Harisburg (PA), USA, 1995. Osterloh M., Frost J. Prozesmanagement als Kornkompetenz. Wie Sie Business Reengineering strategisch nutzen koonen. - City: Wiesbaden, 1996. - P.175. Maiers R. Knowledge

Abraham, K. G. & Taylor, S. K. (1996). Firms' Use of Outside Contractors: Theory and Evidence, Journal of Labor Economics , 14(3): 394-424. 10.1086/209816 Aranha, H. & Wheelwright, S. M. (2007). Transition from Business Process Outsourcing to Knowledge Process Outsourcing, Biopharm International , 20(5): 58-62. Aron, R., Clemons, E. K. & Reddi, S. (2005). Just Right Outsourcing: Understanding and Managing Risk, Journal of Management Information Systems , 22(2): 37-55. Aron, R. & Singh, J. V. (2005). Getting Offshoring Right, Harvard Business Review , 83

Journal , 5 (3). Gebauer, J., & Schober, F. (2006) . Information System Flexibility and the Cost Efficiency of Business Processes. Journal of the Association for Information Systems , 7 (3). Hodgson, G. M. (2006) . What Are Institutions? Journal of Economic Issues , XL (1), 1–25. Houy, C., Reiter, M., Fettke, P., & Loos, P. (2011) . Towards Green BPM – Sustainability and Resource Efficiency through Business Process Management. In M. zur Muehlen & J. Su (Eds.), Business Process Management Workshops (pp. 501–510), Lecture Notes in Business Information Processing

References Adamides, E.D. & Karacapilidis, N. (2006). A knowledge centred framework for collaborative business process modelling. Business Process Management Journal , 5, 557-575. Alibabaei, A., Aghdasi, M., Zarei, B., & Stewart, G. (2010). The role of culture in business process management initiatives. Australian Journal of Basic and Applied Sciences , 4, 2143–2154. Retrieved from: http://eprints.qut.edu.au/43250/ , Assessed on 11. November 2017. Andersen, B. (1999). Business Process Improvement Toolbox . Milwaukee: ASQ Quality Press. Bai,Ch. & Sarkis, J