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TQM Practice and Institution Innovation in China

References Badiru, A. B. (1990), 'A System Approach to Total Quality Management,” Industrial Engineering, 1990, March, p.33-36 Grgory H. Watson (2001), “Cycles of Learning Observations of Jack Welch”, Six Sigma Forum Magazine Vol 1, November 2001, pp13 Harry J. Levinson and Chuck DeHont (1992),“Leading to Quality”, May 1992, pp55 Ho K. M. Samuel (1999), “TQM: An Integrated Approach”, School of Business Hong Kong Baptist University Press. Liu, Songbai (2011), “Research on the function of leadership in quality management of Chinese SMEs”, in

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Global Sustainable Development Through the Integrated Lean Management (Green 5-S) Model for TQM

References Chan, J., Ho, S. K. M. & Fung C. (Dec 94/ Feb 05), “Developing a TQM Excellence Model: Part 1 & 2”, TQM Magazine , 6.6 & 7.1, MCB, UK, pp.24-30 & pp.24-32. Ho, S. K. M. (1995-9), TQM: An Integrated Approach – Implementing TQ through Japanese 5-S and ISO 9000 , Kogan Page, UK (95 & 97 Ed.), HK Baptist Uni. (99 Ed.). Ho, S. K. M. (1997), 5-S: The Key to Improve your Quality and Productivity , Hong Kong Government Industry Department Workbook, HK Baptist Uni., Hong Kong. Ho, S. K. M. (Mar

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The Adoption of Management Systems Standards & Best Practices in Malaysia (Current and Future Trend)

References Hamzah, A. & Ho, S. [1994] TQM Training for Small and Medium Industries in Malaysia, Training for Quality , Vol. 2, No. 2, pp 27-35 Ho, Samuel K. M. (2011), “The SIRIM Green 5-S Auditor Training in Summary”, in Sustainable Development through Innovation, 15 th International Conference on ISO & TQM, Malaysia, 26-28 July 2011 , APBEST Academy & UNITEN, pp 191-192 & CD, available at: Idris, M. A., McEwan, W. & Belavendram, N. [1996] The Adoption of ISO 9000 and Total Quality Management in Malaysia, The TQM Magazine , Vol

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Reinvention of the Public Sector: Total Quality Management and Change Management

.1111/j.1467-9302.2005.00447.x. Hersey, P., Blanchard, K. H., & Johnson, D. E. (2011). Management of organizational behaviour: Leading human resources. Harlow: Prentice Hall. Hsuan-Kai, C, Hsuan-Yueh, C, Hsin-Hung, W., & Wen-Tsann, L. (2004). TQM implementation in a healthcare and pharmaceutical logistics organization: The case of Zuellig Pharma in Taiwan. Total Qual-ity Management and Business Excellence, 15(9-10), 1171-1178. DOI: 10.1080/1478336042000255550. International Organization for Standardization. (2000). Quality management systems: Fundamentals and

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Total quality management practices in Indonesian local SME: Understanding the employees Role

References [1] Abbasi, W. A., Wang, Z., & Alsakarneh, A. (2018). Overcoming SMEs Financing and SupplyChain Obstacles by Introducing Supply Chain Finance. HOLISTICA – Journal of Business andPublic Administration , 9 (1), 7–22. [2] Ahire, S. L., Waller, M. A., & Golhar, D. Y. (1996). Quality management in TQM versus non-TQM firms: an empirical investigation. The International Journal of Quality & Reliability Management , 13 (8), 8–27. Retrieved from

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Lean Management Genesis

References 1. Bednarek M. (2007), Doskonalenie systemów zarządzania, nowa droga do przedsiębiorstwa lean , Difin Warszawa. 2. Dennis P. (2002), Lean Production Simplified , Productivity Press, New York. 3. Dołchasz M., Fudaliński J., Kosala M., Smutek H. (2009), Podstawy zarządzania. Koncepcje-strategie-zastosowania , PWN, Warszawa. 4. Domaniewska N. (2009), TQM – współczesna koncepcja zarządzania, w: M. Matejun, M. Szczapańczyk, Współczesne metody zarządzania w praktyce gospodarczej”, Wyd. PŁ, Łódź. 5. Hampden-Turner Ch

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Sustainable Quality Management - You Know It, But Do You Have It?

References Hellsten, U. and Klefsjö, B. (2000), “TQM as a managemnt system consisting of values, techniques and tools”, The TQM Magazine, Vol. 12 No. 4, pp. 238-44. Juran's (1999), “Quality Handbook”, 5 th edition, McGraw-Hill Lagrosen, S. (2001), “Strengthening the weakest link of TQM – from customer focus to customer understanding”, The TQM Magazine, Vol. 13 No. 5, pp. 348-54. Lassâad Lakhal, Federico Pasin, Mohamed Limam, (2006), “Quality management practices and their impact on performance”, International Journal of Quality & Reliability

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Innovative Outcome Assessment in Graduate Business Education and Continuous Improvement


The changed environment of global economy with painful austerity and restructuring measures causing severe economic dislocations in many diverse parts of the world have brought into focus the usefulness and value of management education in general and graduate management education in particular. The various accrediting bodies in America, Europe and Asia in recent years have shifted their emphasis to ensuring that learning outcomes of students in the program are tied to the goals and missions of the academic institution and meet the needs of the external partners of the academic enterprise that the students go on to serve. This has resulted in rapid advances in the field of innovative outcome assessment, and measurement of competency in performing higher order tasks as well as demonstration of traits related to successful transition into the business world and contribution to the success of the enterprise where the students are employed. The mere assessment/measurement of traits is not the end, but rather the first step in the cycle of continuous improvement in the tradition of the Plan-Do-Study-Act tradition of TQM. The goal is to identify shortcomings or opportunities for improvement via the assessment process and then to “close the loop” by introducing planned changes to improve system performance.

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The Implementation of TRM Philosophy and 5Qs Model in Higher Education - An Exploratory Investigation at a Swedish University

and industry?”, Industry and Higher Education , Vol. 11 No.2, pp.73-8 Keller, G. (1992), “Increasing quality on campus: what should colleges do about TQM mania?”, Change , Vol. 24 No.3, pp.48-51. Jaugh, L. R., Orwig, R. A. (1997), “A violation of assumptions: why TQM won't work in the ivory tower”, Journal of Quality Management , Vol. 2 No.2, pp.279-91 Kunst, P. and Lemmink, J. (Eds.), “Quality Management in Services II”, Van Gorcum, Assen/Maastricht, The Netherlands. Morley, L. (1997), “Change and equity in higher education”, British Journal of

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Understanding Management Concepts through Development of their Tool Box: The case of total quality management

References 1. Akao, Y. (Ed.). (1991). Hoshin Kanri: Policy deployment for successful TQM. Cambridge: Productivity Press. 2. ASQ. (2011). Seven basic quality tools . Milwaukee, WI: ASQ Quality Press. 3. ASQ. (2013). TQM: Introduction to and overview of total quality management. Milwaukee, WI: ASQ Quality Press. 4. ASQ. (n.d.). Total quality management (TQM). Retrieved from 5. Costin, H. (1994). Readings in total quality management. Orlando, FL: Dryden Press. 6. Ćwiklicki, M., & Obora, H

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