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References [1] Al-Majali, M. M. (2012). International Tourists Satisfaction: Case of Jordan. International Business Research, 5(9), 210-216. [2] European Commission (2014). Tourism industry sub-sectors. Country report: Lithuania. Internet access: [Accessed October 8, 2014]. [3] Grigaliūnaitė, V., & Pilelienė, L. (2014). Rural Tourist Satisfaction Index: A Case of Lithuania. Materials of 20th Annual International Scientific

population-based study of maternal well-being during the life transition of pregnancy, infancy, and toddlerhood. J Happiness Stud. 2011; 12(6):947-962. 5. Dyrdal GM, Lucas RE. Reaction and adaptation to the birth of a child: a couple-level analysis. Dev Psychol. 2013; 49(4):749-761. 6. Aasheim V, Waldenström U, Rasmussen S, et al. Satisfaction with life during pregnancy and early motherhood in first-time mothers of advanced age: a population-based longitudinal study. BMC Pregnancy and Childbirth. 2014; 14:86-95. 7. Gebuza G, Kaźmierczak M, Mieczkowska E, i wsp. Social

References 1. Ahmad, Z. A. and Amini Yekta, Z. (2010). Relationship between perceived organizational support, leadership behaviour, and job satisfaction: An empirical study in Iran. Intangible Capital, 6(2), 162-184. 2. Amabile, T. (1985). Motivation and creativity: effects of motivational orientation on creative writers. Journal of Personality and Social Psychology, 48(2), 393-399. 3. Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behaviour, 10, 123-167. 4. Armstrong, M. (2006). A Handbook of Human

LITERATURA / LITERATURE BAE, YOUNG HAN (2012), Three essays on the customer satisfaction-customer loyalty association . PhD diss., University of Iowa, p. 67 BELLIZZI, J. A, BRISTOL, T. (2004), “An assessment of supermarket loyalty cards in one major US market”. The Journal of Consumer Marketing , 21, 2/3; ABI/INFORM Complete, p. 144 EVANS, M. (1999), “Food retailing loyalty schemes – and the Orwellian Millennium”. British Food Journal , Vol. 101 No. 2, pp. 132-147 FORNELL, C., JOHNSON, M.D., ANDERSON, E.W., CHA, J., BRYANT, B. E. (1996), “The American customer

REFERENCES/PIŚMIENICTWO 1. Giddens A. Nowoczesność i tożsamość. „Ja” i społeczeństwo w dobie późnej nowoczesności. Warszawa: Wydawnictwo Naukowe PWN; 2010. 2. Diener E, Lucas RE, Oishi S. Subjective well-being. The science of happiness and life satisfactions. [in:] Snyder CR, Lopez SJ. (red). Handbook of positive psychology. Oxford: Oxford University Press, 2005. 3. Pavot W, Diener E. Review of the satisfaction with Life Scale. Psych Assess. 1993; 5(2): 164-172. 4. Lucas RE. Adaptation and the Set-Point model of subjective well-beging.Does happiness change after

References Belias, D., & Koustelios, A. (2014) . Leadership and job satisfaction – A review. European Scientific Journal , 10 (8), 1857–7881. Bowling, N. A., Eschleman, K. J., & Wang, Q. (2010) . A meta-analytic examination of the relationship between job satisfaction and subjective well-being. Journal of Occupational and Organizational Psychology , 83 , 915–934. Calvo-Salguero, A., Carrasco-González, A. M., & Salinas-Martínez de Lecea, J. M. (2010) . Relationship between work-family conflict and job satisfaction: The moderating effect of gender and the

References Beutell, N. 2006. “Life Satisfaction, a Sloan Network Encyclopedia Entry.” Journal of Sloan Work and Family 2(3):1125-27. Chipperfield, J.G. and B. Havens. 2001. “Gender Differences in the Relationships between Marital Status Transitions and Life Satisfaction in Later Life.” Journal of Marriage and the Family 12(3):176-86. Flavin, Patrick and Michael J. Keane. 2007. “Life Satisfaction and Political Participation: Evidence from the United States.” Journal of Happiness Studies 1(2):1-28. Frey, Bruno and Alois Stutzer. 2000. “Happiness Prospers in

satisfaction with community pharmacies in Warri, Nigeria. Res Social Adm Pharm. 2006;2(4): 499–511. 5. Larson LN, Rovers JP, MacKeigan LD. Patient satisfaction with pharmaceutical care: update of a validated instrument. J Am Pharm Assoc. 2002;42:44–50. 6. Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med. 1997;45:1829–1843. 7. Ware JE, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann. 1983;6:185–210. 8. Zastowny TR, Roghmann KJ, Cafferata GL. Patient satisfaction and the use of health

References American Customer Satisfaction Index: Fornell, Claes, Sunil Mithas, Forest V. Morgenson III, and M.S. Krishan (2006), “Customer Satisfaction and Stock Prices: High Returns, Low Risk”, Journal of Marketing, 70 (January), pp. 1 - 14. Gruca, Thomas S. and Lopo L. Rego (2005), “Customer Satisfaction, Cash Flow, and Shareholder Value”, Journal of Marketing, 69 (July), pp. 115 - 30. Anderson, Eugene W., Claes Fornell, and Sanal K. Mazvancheryl (2004), “Customer Satisfaction and Shareholder Value”, Journal of Marketing, 68 (October

Ad de Jong, Ko de Ruyter & Lemmink, J. (2005). Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting. Journal of Management Studies , 42 (8): 1593-1620. Ambrož, M. (2004). Total quality system as a product of the empowered corporate culture. The TQM magazine , 16 (2): 93-104. Anderson, E. W., Fornell, C. & Rust, R. (1997), Customer Satisfaction, Productivity, and Profitability: Differences between Goods and Services, Marketing Science , 16 (2): 129-145. 10