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Waste Management Integration with Green Quality Function Deployment (G-QFD) for Healthcare Centre

Abstract

High doses of medical waste evidence that health waste management is problematic. A case study was conducted at various health institutions. This research analyzes various issues in the area of medical waste management. The research examines the perception of staff regarding medical waste management. The purpose of the study is to investigate the level of knowledge, attitudes and role of health practitioners in the management of medical waste.

Here the quality index and the environmental index of two health centers are studied; one is a private hospital and the other one a state hospital and compares these two indices with a questionnaire.

To provide environmentally friendly services, customers and environmental criteria have to be taken into account in the decision-making process and distributing the Green Quality Function provides a very useful way to achieve this goal.

Open access
Comparative Management of Human Resources between USA and Japan

Abstract

Despite the differences between Japanese and styles, both will have a huge impact on their national economies. In terms of cultural management styles will continue to present significant differences. Although nothing is certain, both Americans and Japanese must continue to adapt their management styles to maintain global competitiveness. In general, human resources, labor relations within organizations are mainly features that differentiate the Japanese management system of other countries, especially the US.

Open access
Social engineering of human resources and provision of medical services on leadership styles in hospitals

Abstract

Paper present impact of human resources issues as well as issues related to provision of medical services on leadership styles in hospitals in Poland. In this study a descriptive research design was used and a quantitative research was conducted, which was based on the so-called BOST methodology. Surveys were conducted among department heads of 10 public hospitals of various referral systems from the Upper-Silesian Agglomeration providing various types of medical services (which shows a large variety of research sample) operating in Poland. The research showed that both improtance of service provision as well as human resources were not as important as they should be.

Open access
Overview of the main methods of service quality analysis

Abstract

Everyone, every day or almost every day, uses various type of services, without being even aware of it. They could have been both intangible and material services. Customers want to receive services of the highest quality, and service providers are looking for solutions to meet their requirements. They can analyze the quality of their services to indicate the strengths and weaknesses of these services to know what needs to be improved and what can be omitted. In the literature on the quality engineering, many methods that can be used in such a situation are described. In most cases, these methods are based on the differences between customers’ expectations for the service and the perception of the service which they received. In case of most of these method, there is a need of information from customers about research service, which means that they are involved in this process. In the paper five methods of quality service analysis, which are the most often used by service enterprises, were briefly characterizes to help readers to choose the most accurate one for them.

Open access
Modeling of value flows in logistics networks. Comparison of basic tools

Summary

The article presents the necessity of introducing modern systems for analyzing value flows in modern logistics networks. The essence of logistic networks and requirements for analytical systems have been presented. The main available approaches to analyzing value flows in the network have been identified: e3-value modeling, c3-value modeling framework, Value Network AnalysisTM, SimulValor, Modified SimulValor. These approaches (called models) were subjected to a critical analysis on the basis of which the basic directions of their development were indicated.

Open access
Influence of modifcation on the refinement of primary silicon crystals in hypereutectic silumin AlSi21CuNi

Abstract

On the paper the influence of modifying micro additives on the refinement of primary silicon crystals in the hypereutectic AlSi21CuNi piston silumin have been examined. As the modifiers there were used micro additives of Phosphorus in the form of AlCu19P1.4 and CuP12 pre-alloys, sulfur in the form of CuS and iron in the powdered form. The modifying micro additives were used separately and together. Micro additions of iron were used together with phosphorus. Sulfur micro addition provided the fragmentation of the primary silicon crystals, but not as effective as the phosphorus micro additive. The best effect of fragmentation of the primary silicon crystals was ensured by the combined addition of phosphorus in the form of AlCu19P1,4 pre alloy with a micro additive of powdered iron which reduced the average size of the primary silicon crystals from 114 μm to 20 μm.

Open access
Plastic production machinery – the evaluation of effectiveness

Abstract

In this paper TPM and PAMCO coefficients were shortly characterised. On the basis of TPM coefficients its effectiveness was estimated. Thanks to using time and PAMCO coefficients, the utilization of working time machines was researched. Moreover, there a correlation between TPM coefficient and the quality level was examined. A histogram was drawn up in order to illustrate the distribution. The obtained results allowed to evaluate the effectiveness of the machine. The period of research embraced fifty-two weeks (1 year) and the object of the analysis is the injection moulding machine.

Open access
Mechanical and mathematical research of local deformations of a steel roller shell with a variable geometry of contact surface

Abstract

The article is devoted to solving the fundamental and applied problem of nonlinear structural mechanics of machines by introducing into the drum two additional stop cylinders with supporting rollers at the end and adjustable length, providing a given elliptical or circular shape of a flexible shell with a smoothly variable geometry in the area of its contact with compacted pavement material. Compaction of soil, gravel and asphalt concrete in the sphere of road is not only an integral part of the technological process of the roadbed, road foundation and surface construction, but it is actually the main operation to ensure their strength, stability and durability. The quality, cost and speed of road construction, the possibility of using fundamentally new technologies, structures and materials is largely determined by the availability of modern road machinery.

Open access
Analysis of Gap Measurement of Various Dimensions of SERVAQUAL Model in context to Indian Banks

Abstract

To improve the reputation and customer loyalty, a benchmarking analysis is being carried out, which influences the perception of the service quality for banks. With the expansion of competitive interactions, the results can serve as a strategic tool to gain competitive advantage and customer satisfaction. Banks reveal the expectations and expectations of customers regarding the quality of selected services. The process creates and expands its reputation and builds customer loyalty. This research aims to compare the perception of the quality of four leading banks with logical comparisons.

Open access
Understanding Management Concepts through Development of their Tool Box: The case of total quality management

Abstract

This paper offers an alternative approach to defining the management concept. The proposed methodology relies on the identification of tools supporting the given concept. The author assumed that the identification of tools’ evolution gives clearer insights into circumstances of constant development of—by its nature—a more general concept. The tools’ classification resembles a phylogenic tree and is based on the idea of an affinity diagram. To provide the proof for such reasoning, the total quality management (TQM) concept was chosen. This proposition can be useful for better understanding origins and the development of management thought. It clarifies relationships among methods constituting frameworks of quality management.

Open access