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References Andrei Dobrescu, 2016, Comportament organizationa, Editura Pro Universitaria, Bucuresti portamentului angajatilor, Editura Polirom, Change Management best practice guide, p. A-3 Doina I. Popescu, 2013, Comportament organizational, Editura ASE, Editia a II-a, Bucuresti, p. 371 Eugen Burdus, Ion Popa, 2018, Fundamentele managementului organizatiei, Editura Pro Universitaria, Editia a III-a, Bucuresti, p. 17 Eugen Burdus, Gheorghita Caprarescu, Armenia Androniceanu, 2008, Managementul

L iterature Antosz, K., Pacana, A., Stadnicka, D., & Zielecki, W. (2015). Lean Manufacturing. Doskonalenie produkcji, [ Lean Manufacturing. Improving production ]. Rzeszów, Poland: Wydawnictwo Politechniki Rzeszowskiej. Carr, D. K., Hard, K. J., & Trahant, W. J. (1998). Zarządzanie procesem zmian [ Management the change process ]. Warszawa, Poland: Wydawnictwo Naukowe PWN. Clarke, L. (1997). Zarządzanie zmianą [ Change management ]. Warszawa, Poland: Gebethner& Ska. Drucker, P. F. (1993). Zarządzanie w czasach burzliwych [ Management in turbulent times

organizations in the public sector. Information Polity, 8(3/4), 89-102. Bellamy, C., & Taylor, J. (1998). Governing in the Information Age. Buckingham: Open University Press. Bosilj-Vukšić, V. (2011). Change Management as a Critical Success Factor (CFS) of Business Process Management (BPM) Projects. Presentation on Doctoral Seminar in Information Management, FELU, Ljubljana. Bostrom, R., & Heinen, J. (1977). MIS Problems and Failures: A Socio-Technical Perspective. MIS Quarterly, 1(3), 17-32. Danziger, J. N., Kraemer, K. L., Dunkle, D. E., & King, J. L. (1993). Enhancing the

References Anastasia (2015). Understanding the Kubler-Ross Change Curve . Retrieved from . Burnes, B. (2000). Managing Change a Strategic Approach to Organisational Dynamics . London, UK: Pearson Education Limited. Cameron, E., & Green, M. (2004). Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change . London, UK: Kogan Page Publishers. Cuculeski, N., Petrovska, I., & Mircevska, P. T. (2015). Emerging trends in tourism: need for

REFERENCES Andersen, T. K. (2016). Beyond acceptance and resistance: A socio-technical approach to the exploration of intergroup differences in ICT use and non-use at work. Systemic Practice and Action Research, 29 (3), 183–213. doi:10.1007/s11213-015-9360-5 Andersen, T. K. (2018). Understanding the Success or Failure of Organizational ICT Integration: The Criticality of Managerial Involvement. Journal of change management, 18 (4), 327-343. Bamford, D. R., ---amp--- Forrester, P. L. (2003). Managing planned and emergent change within an operations management

: Verlag Dr. Th. Gabler, 2006. [8] Jarrett, M., The seven myths of change management , Business Strategy Review, 14 (4), 2003, pp. 22–29 [9] Mitroff, I., Anagnos, G., Managing Crises Before They Happen: What Every Execute and Manager Needs to Know about Crisis Management , N.Y.: AMACOM, American Management Association, 2001, p. 5 [10] Pearson, C., & J. Clair, Reframing crisis management , Academy of Management Review, (23)1, pp. 59–76, 1998. [11] Sarkar, S., O. Osiyevskyy, Organizational change and rigidity during crisis: A review of the paradox , European Management

systems - Requirements. International Organization for Standardization. (2016). ISO Survey 2015( , accessed 2016.12.05). Jacobs, G., van Witteloostuijn, A. & Christe-Zeyse, J. (2013). A theoretical framework of organizational change. Journal of Organizational Change Management, 26 (5), 772 – 792. Maes, G. & Hootegem, G. (2011). Toward a dynamic description of the attributes of organizational change. Research in Organizational Change and Development . 19, 121-231. Tarí, J.J., Molina-Azorín, J.F. & Heras, I. (2012). Benefits of the ISO 9001 and ISO

. Arthur, M.B., Inkson, K., & Pringle, J.K. (1999). The new careers: individual action and economic change . Thousand Oaks, CA; London: Sage. Ashkenas, R. (2013). Change management needs to change. Harvard Business Review . Retrieved from Ates, A., & Bititci, U. (2011). Change process: a key enabler for building resilient SMEs. International Journal of Production Research , 49 (18), 5601–5618. doi: 10.1080/00207543.2011.563825. Badurdeen, F., Marksberry, P., Gregory, B., & Kreafle, K. (2010). Management directed


Competitiveness and performance of businesses today depend on the ability to respond to changes, implementation of new methods, techniques and approaches in the management of business processes, business activities, and logistics. The aim of the article is to present the results of empirical research in the field of change management and implementation of selected approaches in the management of production processes in manufacturing enterprises and in the enterprises of the wood processing industry (WPI) enterprises in Slovakia which affect the level of return on equity (ROE).

-sources in service organizations. Human Resource Management, 25, 371-383. DOI: 10.1002/hrm.3930250304. Bradley, C. (2000). Managing change. Training and De-velopment in Australia, 27(1), 10-14. Burtonshaw-Gunn, S. A. (2008). The essential management toolbox: Tools, models and notes for managers and consultants. Chichester, England: Wiley & Sons. Cameron, E., & Green, M. (2004). Making sense of change management: A complete guide to the models, tools & techniques of organizational change. London: Kogan Page. Chen, H.-K., Chen, H.-Y., Wu, H.-H., & Lin, W.-T. (2004