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REFERENCES Amasaka, K., 2012. Science TQM, New Quality Management Principle, The Quality Management Strategy of Toyota Introduction, Bentham Sc., U Arab Emirates. Borkowski, S., 2012. BOST Method as the Instrument of Assessment Process Functioning according to Toyota Principles, University of Maribor, Maribor. Borkowski, S., 2016. Scientific Potential of Toyotarity and BOST Method , Polish Quality Institute, Warsaw. Borkowski, S., Jagusiak-Kocik, M., Ingaldi, M., 2014. Evaluation of the Manufacturing of Components for Combine Harvesters Using Bost Method

REFERENCES Amasaka, K., 2012. Science TQM, New Quality Management Principle, The Quality Management Strategy of Toyota Introduction . Bentham Sc. U Arab Emirates. Borkowski, S. 2016. Scientific Potential of Toyotarity and BOST Method . Polish Quality Institute, Warsaw Borkowski, S., Jagusiak-Kocik, M., Ingaldi, M., 2014. Evaluation of the Manufacturing of Components for Combine Harvesters Using Bost Method . 23nd International Conference on Metallurgy and Materials METAL, Brno. Borkowski, S., Rosak-Szyrocka, J., Klimecka-Tatar, D., Jagusiak-Kocik, M., Sygut, P

Reference Amasaka, K., 2012. Science TQM, New Quality Management Principle, The Quality Management Strategy of Toyota Introduction . Bentham Sc., U. Arab. Emirates. Borkowski, S., 2016. Scientific Potential of Toyotarity and BOST Method , Polish Quality Institute. Warszawa. Borkowski, S., Jagusiak-Kocik, M., Ingaldi, M., 2014. Evaluation of the Manufacturing of Components for Combine Harvesters Using Bost Method , 23nd International Conference on Metallurgy and Materials METAL, Brno. Borkowski, S., Rosak-Szyrocka, J., Klimecka-Tatar, D., Jagusiak-Kocik, M

REFERENCES Amasaka, K., 2012. Science TQM, New Quality Management Principle, The Quality Management Strategy of Toyota Introduction, Bentham Sc., U Arab Emirates. Borkowski, S., 2016. Scientific Potential of Toyotarity and BOST Method , Polish Quality Institute, Warsaw. Borkowski, S., Jagusiak-Kocik, M., Ingaldi, M., 2014. Evaluation of the Manufacturing of Components for Combine Harvesters Using Bost Method, 23nd International Conference on Metallurgy and Materials METAL, Brno. Fouad, R.H., Mukattash, A., 2010. Statistical Process Control Tools: A

Abstract

The subject matter presented in the article touches the problem of incufficient efficiency of processes and systems in organisation. Achievement of adequate efficiency value is a guarantor of competitive advantage of enterprise. Therefore, it is necessary to constantly work on methods and techniques to improve efficiency, tailored to the needs of various organizations, which also includes service enterprises. Service enterprises include public transport companies. The purpose of the latter is to guarantee that the passenger will be transported from stop A to stop B within a certain time. Failure to achieve this goal incurs certain social costs. Therefore, the article focuses on measures and ways to improve efficiency, developed in Eastern Asian enterprises that have been successful as a result of their use. The first part of the article reviews the literature, including the methods used in this part of the world. The second part, however, concerns the possibility of using the BOST method in improving the efficiency of public transport enterprise processes in Poland.

Reference 1. B orkowski S., U lewicz R. 2011. Toyotarity. Heijunka. Monography. Editing and Scientific Elaboration, Yurii V. Makovetsky, Dnipropetrovsk. 2. B orkowski S. 2013. Toyotarity. Term, model, range, Production Engineering Archives 1, No 1, 2-5. 3. B orkowski S., K nop K. 2013. Visual control as a key factor in a production process of a company from automotive branch, Production Engineering Archives 1, No 1, 25-28. 4. B orkowski S., A damus K. 2014. Presentation of results in the BOST method on the example food industry company, Production

and medium-sized enterprises overlap with the results of tests verified in other enterprises. Keywords: BOST method, improvement, importance hierarchy, Toyota’s management principle, statistical analysis 1. INTRODUCTION Survey and research method determined as BOST (Borkowski, S., 2016) was formed as a result of author’s fascination in Toyota Motor Company (Gao and Low, 2015), in its management and production system, enhanced after reading a book by Jeffrey Liker “The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer” (Amasaka

REFEENCES Błaszak, M. and Przybylski Ł. (2015). Rzeczy są dla ludzi. Niepełnosprawność i idea uniwersalnego projektowania. Available at: http://scholar.com.pl/sklep.php?md=products&id_c=37&id_p=2113 [Accessed 7 May 2015]. Borkowski, S. (2012). Toyotaryzm. Wyniki badań BOST. Warszawa: Wydawnictwo PTM. Borkowski, S. (2016). Potencjał naukowy Toyotaryzmu i metody BOST (Scientific potential of Toyota and the BOST method). Warszawa: Polski Instytut Jakości sp. z o.o. Borkowski, S. (2016). Toyotaryzm. Analiza strumieni wartości produkcyjnych. Warszawa: Polski

, vol. 207, 79-89. B orkowski , S. 2012. Toyotarity. BOST Method as the Instrument of Assessment Process Functioning According to Toyota Principles , University of Maribor, Faculty of Logistics, Celje, 104. B orkowski , S., R osak -S zyrocka , J. 2015. Toyotaryzm. Identyfikacja ważności czynników w metodzie BOST , Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji, Częstochowa, 141. B orkowski , S., U lewicz , R., S elejdak , J., K onstanciak , M., K limecka -T atar , D. 2012. T he Use of 3x3 Matrix to Evaluation of Ribbed Wire Manufacturing Technology