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Large Scale Construction Project Innovative Management Through 5-S

References Ho S. K. M. (1995-97), TQM: An Integrated Approach – Implementing TQ through Japanese 5-S and ISO 9000 , Kogan Page, UK (95 & 97 Ed.), HK Baptist Uni. (99 Ed.). Ho S. K. M. & Lee N. C. (Oct 94). “ISO 9000: A Strategic Quality Tool for the Construction Industry”, Campus Construction , Journal of the Chartered Institute of Building, Vol.2, No.3, pp.13-15, UK. Ho S. K. M. (1997), 5-S: The Key to Improve your Quality and Productivity , Hong Kong Government Industry Department Workbook, HK Baptist Uni., Hong Kong. Ho S. K. M. & Fung C. (Dec

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Some Practical Issues in the Application of Lean Six Sigma to Service Systems

, July 11. Schrage, M. (2001). Make no mistake? Fortune , December 24. Tang, L. C., Goh, T. N., Yam, H. S., Yoap, T. (2006). Six Sigma: Advanced Tools for Black Belts and Master Black Belts , Wiley, Chichester, UK. Tang, V. and Zhou, R. Y. (2009). First principles for services and product services systems: an R&D agenda, International Conference on Engineering Design , ICED'09, 24-27 August 2009, Stanford University, Stanford, CA, USA Tennant G. (2002). Design For Six Sigma: Launching New Products And Services Without Failure . Gower, Hampshire, UK

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The Business Excellence Model for CSR Implementation?

Abstract

Most of the Fortune 500 companies address Corporate Social Responsibility (CSR) on their websites. However, CSR remains a fluffy concept difficult to implement in organization. The European Business Excellence Model has since the introduction in 1992 served as a powerful tool for integrating quality in organizations. CSR was first introduced in the model in 2002. From 2004 the European Foundation for Quality Management (EFQM) has been eager to promote the model as an effective tool for implementing CSR.. The article discusses the potentials of the model for this end and illustrates how a 2006 European Award winning company has used the model to integrate CSR. The company adapted the Business Excellence model to improve performance, stimulate innovation and consensus.

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The Adoption of Management Systems Standards & Best Practices in Malaysia (Current and Future Trend)

Abstract

Considers the extent to which Standards Based Management Systems and best practices are being successfully implemented in Malaysian organizations. A survey on Malaysian organizations was conducted in June 2011 and has produced 143 positive responses. Highlights the findings of the survey such as the status of ISO 9000, TQM, 5-S, QCCs and quality tools & techniques, the benefits and difficulties, best practices most frequently used and the future trend of Malaysian quality improvement activities. Also highlights a model for the implementation of TQM for Malaysian organizations.

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A Case Study of Inventory Management in a Manufacturing Company in China

Abstract

In this paper, we focus on inventory management in a manufacturing company in China. This study aims to identify the key factors that influence inventory management practices, investigate efficient and effective inventory management approaches, and examine the impact of supplier cooperation on supply chain improvement. A case study approach is used to identify the key factors that influence inventory management in a factory. Efficient and effective inventory management practices are derived from the case study and may provide practical guidance for foreign manufacturers in China. This study provides a valuable tool for identifying the key factors in inventory management which can be applied to similar problems encountered in actual manufactories.

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Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong

Abstract

5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.

Open access
Contribution of Lean Management to Excellence

Abstract

To continuously and systematically improve efficiency and efficacy of processes, organizations need the implication of all employees in continuous improvement and innovation through suitable Quality Management Programs (QMPs). Effectiveness of these programs is directly linked to the requirement employees understand the methodologies and tools used for QM and the benefits that will derivate from their implementation, individually and collectively, so they can commit and implicate. Lean Management is a friendly methodology to continuously and systematically achieve process improvement, so helping the organization seeking operational excellence that contributes to overall excellence. This paper identifies Critical Success Factors (CSFs) for an effective implementation of QMPs, suggests Lean Management as an easy-to-understand, powerful and friendly methodology for operational excellence and overall excellence, and presents a case experience of implementation of Lean Management in a health care organization that applies the EFQM model, and the lessons learnt.

Open access
To Explore the Effectiveness of Digital and Experiential Marketing in Attracting Customer Participation in the Hong Kong Wine and Dine Festival

Abstract

The purpose of this study is to explore the effectiveness of digital and experiential marketing in attracting customer participation in the Hong Kong Wine and Dine Festival. This study explores the evolution of theories and models of digital and experiential marketing, and how they account for participation in a specific event. Findings show that variables related to media have moderate to strong relationship to customer satisfaction: owned media - HKTB Facebook, paid media - search engine, earned media - word-of-mouth, experiential marketing - escapist, experiential marketing - entertainment. Customer satisfaction also has a moderate relationship to customer loyalty. To boost the number of visitors, it is critical to better utilize the owned media – HKTB Facebook, paid media - search engine, and earned media – word-of-mouth to provide information and get positive feedback from visitors. The experiential marketing seems to be equally important and the marketer/organizer should consider providing escapist and entertainment experiences for visitors.

A major limitation is the cross-sectional nature of this study. Future research could adopt a longitudinal approach by exploring issues related to promotional tools and types of experience over say three consecutive years. Another limitation is the sample size and type. Numbers are moderate and the snowball sampling adopted is non-probabilistic, which means that findings are suggestive rather than generalizable to all similar events.

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Fire Risk Analysis and Optimization of Fire Prevention Management for Green Building Design and High Rise Buildings: Hong Kong Experience

Abstract

There are many iconic high rise buildings in Hong Kong, for example, International Commercial Centre, International Financial Centre, etc. Fire safety issue in high rise buildings has been raised by local fire professionals in terms of occupant evacuation, means of fire-fighting by fire fighters, sprinkler systems to automatically put off fires in buildings, etc. Fire risk becomes an important issue in building fire safety because it relates to life safety of building occupants where they live and work in high rise buildings in Hong Kong. The aim of this research is to identify the fire risk for different types of high rise buildings in Hong Kong and to optimise the fire prevention management for those high rise buildings with higher level of fire risk and to validate the model and also to carry out the study of the conflict between the current fire safety building code and the current trend of green building design. Survey via the 7-point scale questionnaire was conducted through 50 participants and their responses were received and analysed via the statistical tool SPSS software computer program. A number of statistical methods of testing for significantly difference in samples were adopted to carry out the analysis of the data received. When the statistical analysis was completed, the results of the data analysis were validated by two Fire Safety Experts in this area of specialisation and also by quantitative fire risk analysis.

Open access
Sustainable Quality Management - You Know It, But Do You Have It?

References Hellsten, U. and Klefsjö, B. (2000), “TQM as a managemnt system consisting of values, techniques and tools”, The TQM Magazine, Vol. 12 No. 4, pp. 238-44. Juran's (1999), “Quality Handbook”, 5 th edition, McGraw-Hill Lagrosen, S. (2001), “Strengthening the weakest link of TQM – from customer focus to customer understanding”, The TQM Magazine, Vol. 13 No. 5, pp. 348-54. Lassâad Lakhal, Federico Pasin, Mohamed Limam, (2006), “Quality management practices and their impact on performance”, International Journal of Quality & Reliability

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