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Maria Alexandra Nichifor

Model Generation, John Wiley & Sons, Hoboken. Richter, M. (2011),”Mastering the Energy Transition. A Review on Utilities’ Business Models for Renewable Energies”, available online at: www2.leuphana.de/umanagement/csm/content/nama/download/ download_publikationen/Richter_Mastering_the_Energy_Transition.pd (accessed June 2, 2014). Richter, M. (2012),” Utilities’ business models for renewable energy: A review”, Renewable and Sustainable Energy Reviews, Vol. 16, No. 5, pp. 2483-2493. Stubbs, W. and Cocklin C. (2008

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Luis Miguel Fonseca, Ana Rita Portela, Beatriz Duarte, João Queirós and Luis Paiva

References Adomßent, M., Fischer, D., Godemann, J., Herzig, C., Otte, I., Rieckmann, M., Timm, J. (2014), “Emerging areas in research on higher education for sustainable development management education, sustainable consumption and perspectives from Central and Eastern Europe”, Journal of Cleaner Production , Vol. 62, pp. 1-7, doi: 10.1016/j.jclepro.2013.09.045. Aleixo, A.M., Leal, S., Azeiteiro, U.M. (2018), “Conceptualization of sustainable higher education institutions, roles, barriers, and challenges for sustainability: An exploratory study in

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Babu George

). Towards an organic perspective on strategy. Strategic management journal, vol. 22, no. 7, pp. 561-594. George, B.P. (2012). Sustainable Supply Chain Management: An Updated Case Study of Dabbawalas of Mumbai. Society for Marketing Advances (SMA) Conference, Special Session Presentation, held in Orlando, FL, USA during November 2012. Ghodake, S. T. (2016). Transcending Life through Romance: Mumbai Tiffinwalas and the Lunch Box. Advances in Social Sciences Research Journal, vol. 3, no. 12, pp. 8-15. Giddens, A. (2013). The

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Shamsul Huq Bin Shahriar, Sayed Arafat, Md. Fayjullah Khan and Mahbub Ul Islam

Abstract

Purpose of the research is to investigate service recovery strategies in case of small restaurant brands, customer perception regarding these strategies and their expectations intensely. As the study is qualitative and exploratory in nature, data were collected via in-depth interviews from duo perspective; i.e. service providers’ and customers’ perspective. The results showed that even though the managements are very cautious as regards the service recovery strategies, and customers’ complaints, but sometimes even common service recovery actions fall below the customers’ anticipations. On the other hand, restaurant those are somehow innovative with their recovery strategies; i.e. designed with a clear understanding of customers’ needs, involving customers with the recovery strategies, empowering the service staffs, emphasizing on continuous improvement and customer engagement are getting more responses in case of customer satisfaction, loyalty; and finally, ensures firms sustainability in competitive market as well.

Open access

Gregor Weber

Abstract

This article is part of a first year doctoral research regarding the current state of knowledge in environmental sustainability, energy economics and their impact on European enterprises. As the current changes and modifications of the German energy economics system are observed by people all around the globe, the current paper analyzes what has been said until now in the scientific literature on character of the new strategy for energy consumption and production in Germany and its impact on environmental and social sustainability. With the help of two questionnaire-based surveys conducted in 2013 and 2014 through the German DIHK1, German enterprises were surveyed in order to: identify potential differences and similarities between the two periods, identify the effects of the energy transition on companies’ profitability, and analyze these effects and compare the results in terms of potential trend developments. The research findings confirmed that changes in the energy system affect not only the environmental sustainability only, but also the economy, in some cases even independent of the stage in which the changing system of the economy presently is.

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Olesea Sirbu, Rodica Crudu and Augustin Ignatov

References *International Institute for Sustainable Development (IISD) (2017) Sustainable Development, Available online at: http://www.iisd.org/topic/sustainable-development *International Thermonuclear Experimental Reactor (ITER) (2016) Progress in ITER Construction, Manufacturing and R&D, IAEA Fusion Energy Conference, Kyoto, Japan *European Commission (2010) Europe 2020 A strategy for smart, sustainable and inclusive growth, Brussels, Belgium *European Commission (2011) Energy 2020 A strategy for competitive, sustainable and secure

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Tomislav Klarin

://user.iiasa.ac.at/~hochrain/KIT%202017%20Material/Thema%201%20Arrow%20Lind%20Theorem%20(Section%202).pdf. Bâc, P.D. (2008). A history of the concept of sustainable development: literature review. Annals of the University of Oradea, Economic Science Series, 17(2), 576-580. Retrieved November 20, 2015, from http://www.cfr.washington.edu/classes.esrm.458/Paul.%202008.pdf. Baird Callicot, J., Frodeman, B. (2009). Encyclopedia of Environmental Ethics and Philosophy. Detroit, New York, San Francisco, Gane Cengage Learning. Retrieved May 5, 2018, from http

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Valentina Mihaela Ghinea and Mădălina Moroianu

effectiveness and personal effectiveness across six countries”, Journal of International Management, Vol. 13, No. 2, pp. 204-230. Nicolescu, O., Verboncu, I. (1999), Management, Bucureşti: Editura Economică. Ouchi, W. G. (1981), Theory Z: how American business can meet the Japanese challenge, Addison-Wesley. Peters, T, Waterman, R.H.Jr. (1982), In search of excellence. Lessons from American's best-run companies, Harper Collins Business: London. Porter, M. (1985), Competitive Advantage: Creating and Sustaining

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Shahrazad Hadad

References Agapie, A., Vizitiu, C., Cristache, S., Năstase, M., Crăciun, L., & Molănescu, A. (2018). “Analysis of Corporate Entrepreneurship in Public R&D Institutions”. Sustainability, Vol. 10, No. 7, pp. 2297, 1-15. Alvarez, I., & Marin, R. (2013). “FDI and technology as levering factors of competitiveness in developing countries”. Journal of International Management, Vol. 19, No. 3, pp.232-246. Barroso, J.M.D. (2012) Statement by President Barroso following the second day of the European Council, 13-14 December 2012, Available online http

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Corina Pelau and Alexandra-Catalina Chinie

. 3. Bointner, R. (2014). Innovation in the energy sector: Lessons learnt from R&D expenditures and patents in selected IEA countries, Energy Policy, 73, 733-747. 4. Boons, F., Montalvo, C., Quist, J., Wagner, M. (2013). Sustainable innovation, business models and economic performance: an overview, Journal of Cleaner Production, 45, 1-8. 5. European Commission (2016): European Innovation Scoreboard 2016, available online at: http://ec.europa.eu/DocsRoom/documents/17823 , accessed on: 19.10.2016 [Dataset]. 6. Eurostat (2016a) Sustainable