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A major boost to the website performance of up-scale hotels in Vietnam

Abstract

The study aims to enhance the customer experience on hotel websites in the context of venue’s booking channels to others. The online filed survey is conducted with 321 internet bookers. The exploratory factor analysis is adopted to analyze the data. The progression of customer satisfaction proceeds in a linear fashion on luxury (ranking from 4-star to 5-star hotels) websites. Moreover, the study reveals how hotel website performance would affect the levels of customer attitude and its sustainable development in the context of perceived e-service quality. The exploratory results show that customer satisfaction in online environment has identical processes in the context of up-scale hotel industry. The female group compared to male group, has more sensitive to perceive the impact of functionality of lodging website in developing customer satisfaction. Caution is advised in generalizing findings of this study due to stratified sampling even though the study confirms results of previously conducted studies. This study provides practical tips for website sustainable progress especially for hotel management to pay more attention to the e-service formation process. Therefore, the appropriate marketing strategy can be established to fill gender specific expectations towards individual degree of customer satisfaction.

Open access
Entrepreneurial Intentions: Gem Based Emipirical Analysis on the Northern Europe and Asian Countries

Abstract

The requirement to contextualize research in the field of entrepreneurship has converted into the main theme from the last two decades. Therefore, this study bridges the gap by analyzing the relationship between the entrepreneurial activity in northern Europe and the Asian region countries in perspective of an individuals’ perception skills, attitudes, and the subjective norms. Based on our research, we propose a new conceptual framework to analyze EI in the context of entrepreneurship by using the theory of planned behavior (TBP) and the Global Entrepreneurship Monitor (GEM). We empirically examine the influence of key developmental differences on the entrepreneurial intentions (EI) model with structural equation modeling (SEM). In the studied GEM countries, our findings affirm the applicability of the EI model across countries confirming that entrepreneurial activities are the key drivers of economic growth. The findings also recommend that the progression from perception to intent is modified across the 23 European and Asian countries, though there exist several cultural differences to the extent of casual effects also including the differences of influential factors. This study contributes to the debate on entrepreneurship by analyzing key factors influencing the EI model and extends our understanding of entrepreneurship.

Open access
Women as Emotional Entities in the Hospitality Sector of Mauritius. A Case Study

References ACKROYD, S. And P. THOMPSON. 1999, Organizational Misbehaviour. London: Sage. APPEL, M.A., HOLROYD, K.A. and GORKIN, L. 1983, “Anger and the etiology and progression of physical disease”, in Temoshok, L., van Dyke, C. and Zegans, L. (Eds), Emotions in Health and Illness: Theoretical and Research Foundations, Grone & Stratton, New York, NY, pp73-87. ASHFORTH, B., & HUMPHREY, R. 1995, Emotion in the workplace: A reappraisal. Human Relations, 48, pp97-125. ASHFORTH, B.E. and HUMPHREY, R

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A discourse analysis of managerialism and trust amongst nursing professionals

satisfaction. Training, development and progression • Professional nursing care standards, ‘evidence-based’ best-practice approaches to nursing. • Lack of available resources for training and development – as required by professional bodies. • Training and development becoming more academic, with less focus on ‘beside care’. • Fewer prospects for promotion, with promotion more towards management roles and responsibilities at the expense of professional nursing. Management decision-making • Managerial decision-making and involvement paradox

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A conceptual stages-of-growth model for managing a social media business profile

( Kazanjian, 1988 ), IS planning ( King and Teo, 1997 ) and IT portfolio management ( Jeffery and Leliveld, 2004 ), and for the most part, empirical testing of the stages proposed in these models has been positive. The advent of e-business has heralded the development of several new SoG models. McKay et al. (2000) propose a model of e-business implementation called the SoG-e, which integrates Galliers and Sutherland’s (1991) SoG model to depict activities based on an organisation’s Internet technologies, as well as its traditional IS. The SoG-e presumes a progression

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From experience to knowledge in professional IT management education: exploring the applicability of classroom learning to real-life contexts

position in terms of career progression. I have to gain management experience and management roles in order to further my own career, and this again is more pitched at managing as opposed to doing... that’s what I’m trying to do is try and move up to more of a managerial or strategy direction . Participant E, Session 1, interview Participants thus identified the potential to enhance their professional identity and legitimacy through demonstrating fluency or expertise with the IT-CMF – not simply with their learning peers, but more significantly within their home

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The role of stimulating employees’ creativity and idea generation in encouraging innovation behaviour in Irish firms

likely to facilitate such information flows as there is likely to be more focus on idea generation and sharing rather than on career progression. Amabile (2013) affirms that many techniques can be used to stimulate a creative work environment such as the creation of work teams that are collaborative, diversely skilled and idea-focused; the creation of incentives that recognise creative work; and through creating norms for actively sharing ideas across the organisation. On the other hand, political problems within the firm, excessive time pressures and harshly

Open access
Equity versus equality norms of justice and organisational commitment: the moderating role of gender

appraisal ratings and promotability ratings between men and women and found no differences between men and women in performance ratings, but women were rated lower on promotability ratings. To the extent that such differential ratings influence career progression, women may perceive injustice in the workplace. Thus, future studies should also examine other forms of inequities that may exist between men and women (e.g., career opportunities in terms of upward and horizontal mobility, networking to enhance one’s own career). With respect to perceptions of equality norms

Open access