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Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education


Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions.

Design/Methodology/Approach: A paper-and-pencil survey was carried out in the 2017/18 academic year at the University of Maribor in Slovenia. Students were verbally informed of the nature of the research and invited to freely participate. They were assured of anonymity. Mean values and standard deviations of the responses were calculated. Friedman test was conducted to assess which satisfaction factors were a priority for the students. Independent samples t-test was used to examine whether a significant difference exists between specific groups. The correlations between satisfaction factors and selected study variables (age, average grade and readiness to spread information) were tested using Pearson correlation coefficients.

Results: The study results revealed that the most important factors influencing student satisfaction were teaching staff, followed by administrative support, programme issues, physical environment, location of the institution, social life and support facilities. Significant differences between the genders were found for two satisfaction criteria, i.e. programme issues and administrative support, both being more important to women than men. We also found that the higher the level of the class, the lower was the importance of the satisfaction factors.

Conclusion: The results of this study indicate that higher education institutions need to focus efforts on improving the quality of teaching aspects so as to respond to the needs of their students, but also that they should not neglect non-teaching factors, especially regarding the physical environment. With improving these factors institutions can raise students’ satisfaction, gain on the reputation and impact future enrolment.

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Dysfunctions in communication in business organizations in Southern Poland


In the study authors, on the basis of completed two different tests, pointed out the most common difficulties and dysfunctions in communication in contemporary organizations. Both traditionally functioning economic entities and organizations which employ teleworkers, where there is much more variety of problems, including due to lack of physical contact between people, were analyzed. In such situations a big impact on improving the process of information flow between people has modern technology and IT technology, which, however, has a negative impact on humans.

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Burnout of Older and Younger Employees – The Case of Slovenia


Background and Purpose: People spend a significant part of their lifespan working, but the role of age in job design and implementation of work have largely been ignored. The consequences can be evident in stress and burnout in different symptoms. Thus, age-diverse employees are faced with different symptoms of burnout and stress when carrying out their work. The main aim of this paper is to present burnout of older employees compared to younger employees in Slovenian companies.

Design/Methodology/Approach: The paper is based on research including a survey between two age groups of employees, namely the younger employees that were classified in the group of under 50 years of age and the older employees that were classified in the group of above 50 years of age. Since the Kolmogorov-Smirnov and Shapiro- Wilk test showed that the data was not normally distributed, the noan-parametric Mann-Whitney U test was used to verify differences in the physical symptoms of burnout, emotional symptoms of burnout, and behavioral symptoms of burnout in the workplace between two groups.

Results: The results show that there are significant differences in the great majority of the variables describing the physical symptoms of burnout, emotional symptoms of burnout, and behavioral symptoms of burnout in the workplace between younger and older employees.

Conclusion: Well-being in the workplace of age-diverse employees is a key for long-term effectiveness of organizations. Managers and employers should apply appropriate measures to reduce burnout as well as to contribute to employees well-being and better workplace performance.

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Psychosocial Factors in the Development of Low Back Pain Among Professional Drivers

(1), 16-21. Leclerc, A. (2017). Work-related physical exposure and low back pain. Occupational and Environmental Medicine , 74 (3), 161-162. Lerouge, L. (2014). Droit de la santé-sécurité et risques psychosociaux au travail: Où situer le système français au regard des systèmes étrangers? In Lerouge L. (Ed.), Risques psychosociaux en droit social: Approche juridique comparée France/Europe/Canada/Japon (pp. 4-19). Paris, France: Dalloz. Linton, S. J. (2001). Occupational psychological factors

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The Indifferent, the Good Samaritan, the Brave and the Agent in Allais Paradox situation – or How Endowment Effect Influences Our Decision in Case of Allais Paradox?

Rules and Group Rationality under Risk. Journal of Risk and Uncertainty . 52(3), 99-116, Birnbaum, M. H. (2007). Tests of branch splitting and branch-splitting independence in Allais paradoxes with positive and mixed consequences. Organizational Behavior and Human Decision Processes , 102, 154-173, Birnbaum, M., H. (2008). New Paradox of Risky Decision Making. Psychological Review. 115(2), 463-501. Calabuig, V., Fatas, E., Olcina, G. & Rodriguez-Lara, I

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Factors Influencing Customers’ Attitude Towards SMS Advertisement: Evidence from Mauritius

-Hill, New York, NY. Iacobucci, D. and Churchill, G.A. (2010), Marketing Research: Methodological Foundations. 10th ed. Mason, Ohio: South-Western Cengage Learning. IMAP Project (2003), “Global System Framework – Business Model, Research Report, Available online at Islam, T. U. (2011),” Normality Testing – A New Direction. International Journal of Business and Social Science ”, Vol. 2, Iss 3, pp. 115-118. Katz, E. (1959), “Mass communication research & the study

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Analysis of Individual Aspects Influencing Non-purchasing in an Online Environment and Consumer Willingness to Purchase Custom-Made Apparel

Literature Anderson, L.J., Brannon, E.L., Ulrich, P.V., Presley, A.B., Woronka, D., Grasso, M., & Gray, S. (2001). Understanding fitting preferences of female consumers: Development an expert system to enhance accurate sizing selection. National Textile Center. National Textile Center Annual Report . Retrieved from Apeagyei, P. R., & Otieno, R. (2007). Usability of pattern customising technology in the achievement and testing of fit for mass customisation. Journal of Fashion Marketing and Management , 11

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Psychological Empowerment, Job Satisfaction and Organizational Commitment Among Lecturers in Higher Education: Comparison of Six CEE Countries

role of psychological capital and trust in individual performance and job satisfaction relationship: A test of multiple mediation model. Procedia-Social and Behavioral Sciences, 99, 173-179, Boštjančič, E. (2010). Ali lahko govorimo o organizacijski pripadnosti študentov fakulteti?.[Can we talk about organizational loyality of students to the faculty?] Psihološka obzorja, 19(3), 19-34. Boudrias, J. S., Morin, A. J., & Lajoie, D. (2014). Directionality of the associations between

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Exploring the Antecedents and Consequents of Student Experience in Higher Education Settings

References Baird. J., & Gordon, G. (2009). Beyond the rhetoric: A framework for evaluating improvements to the student experience. Tertiary Education and Management , 15 (3), pp. 193–207. Baker, J., Parasuraman, A., Grewal, D., & Voss, G.B. (2002). The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions. Journal of Marketing , 66 (2), pp. 120–121. doi:10.1509/jmkg. Bitner, M. J. (1992). Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of

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Towards Corporate Wellness: Health Culture and Wellness Programs

Ottawa Charter. Plos Journals , [online], Available: [17 March 2017]. Dailey, S.L. and Zhu, Y. (2016) Communicating Health at Work: Organizational Wellness Programs as Identity Bridges. Health Communication , 32(3), pp. 261–268. Dodge, R., Daly, A.P., Huyton, J. and Sanders, L.D. (2012) The challenge of defining wellbeing. International Journal of Wellbeing , 2(3), pp. 222–235. Edmunds, S., Stephenso, S. and Clow, A. (2013) The effects of a physical activity intervention

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