systems specify to the training in military pentathlon. The 23rd International Conference Knowledge-Based Organization , Vol. XXII, No. 1 , Sibiu, România: “Nicolae Bălcescu” Land Forces Academy Publishing House. Epuran, M. (2001). Psihologia sportului de performanţă. Bucureşti: FEST, 324-336. Harman, E. A. et al. (2008). Prediction of simulated battlefield physical performance from field-expedient tests. U.S. National Library of Military Medicine, Vol. 173 , 36-41. Jeong, C. S. (2006). Characteristics of performance-related physical fitness and
Ioan Sabin Sopa and Marcel Pomohaci
Paul Marc and Ciprian Costescu
asphalt concrete. J Mater Civ Eng 2005;17:72-9. . Spalding DB. Pun WM.- A review of methods for predicting heat transfer coefficients for laminar uniform property boundary layer flow. Int J Heat Mass Transfer 1999;5:239-49 . Zhao J. Ai X. Li YZ. - Transient temperature fields in functionally graded materials with different shapes under convective boundary conditions. Heat Mass Transfer 2007;43:1227-32. . Xu Q. Solaimanian M. - Measurement and evaluation of asphalt concrete thermal expansion and contraction. J Test
Berislav Andrlic, Hrvoje Budic and Vjekoslav Pismis
Measuring customer satisfaction is a very important aspect of marketing strategy. For the organizational's survival in the long run it is indisputable to have the ability to retain the customers. Retaining customers is more profitable than attracting new ones because it is easier to sell a product or service to a someone who has already used it, rather than someone to whom is product or service completely unknown. In order to measure customer satisfaction primary datas were collected using a test method on a sample of students, by a questionnaire in a physical form, analyzing the basic elements of educational process. Also, by researching relevant national and international professional and scientific literature the test method was described, and all of its models. Finally, in the conclusion, the basic thoughts about the paper are revealed through the presentation of practical advantages and disadvantages of marketing concept of satisfaction, and reviewing recent trends in communication with students.
Eva Jereb, Janja Jerebic and Marko Urh
Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions.
Design/Methodology/Approach: A paper-and-pencil survey was carried out in the 2017/18 academic year at the University of Maribor in Slovenia. Students were verbally informed of the nature of the research and invited to freely participate. They were assured of anonymity. Mean values and standard deviations of the responses were calculated. Friedman test was conducted to assess which satisfaction factors were a priority for the students. Independent samples t-test was used to examine whether a significant difference exists between specific groups. The correlations between satisfaction factors and selected study variables (age, average grade and readiness to spread information) were tested using Pearson correlation coefficients.
Results: The study results revealed that the most important factors influencing student satisfaction were teaching staff, followed by administrative support, programme issues, physical environment, location of the institution, social life and support facilities. Significant differences between the genders were found for two satisfaction criteria, i.e. programme issues and administrative support, both being more important to women than men. We also found that the higher the level of the class, the lower was the importance of the satisfaction factors.
Conclusion: The results of this study indicate that higher education institutions need to focus efforts on improving the quality of teaching aspects so as to respond to the needs of their students, but also that they should not neglect non-teaching factors, especially regarding the physical environment. With improving these factors institutions can raise students’ satisfaction, gain on the reputation and impact future enrolment.
Marek Makowiec and Arkadiusz Potocki
In the study authors, on the basis of completed two different tests, pointed out the most common difficulties and dysfunctions in communication in contemporary organizations. Both traditionally functioning economic entities and organizations which employ teleworkers, where there is much more variety of problems, including due to lack of physical contact between people, were analyzed. In such situations a big impact on improving the process of information flow between people has modern technology and IT technology, which, however, has a negative impact on humans.
Maja Rožman, Sonja Treven, Vesna Čančer and Marijan Cingula
Background and Purpose: People spend a significant part of their lifespan working, but the role of age in job design and implementation of work have largely been ignored. The consequences can be evident in stress and burnout in different symptoms. Thus, age-diverse employees are faced with different symptoms of burnout and stress when carrying out their work. The main aim of this paper is to present burnout of older employees compared to younger employees in Slovenian companies.
Design/Methodology/Approach: The paper is based on research including a survey between two age groups of employees, namely the younger employees that were classified in the group of under 50 years of age and the older employees that were classified in the group of above 50 years of age. Since the Kolmogorov-Smirnov and Shapiro- Wilk test showed that the data was not normally distributed, the noan-parametric Mann-Whitney U test was used to verify differences in the physical symptoms of burnout, emotional symptoms of burnout, and behavioral symptoms of burnout in the workplace between two groups.
Results: The results show that there are significant differences in the great majority of the variables describing the physical symptoms of burnout, emotional symptoms of burnout, and behavioral symptoms of burnout in the workplace between younger and older employees.
Conclusion: Well-being in the workplace of age-diverse employees is a key for long-term effectiveness of organizations. Managers and employers should apply appropriate measures to reduce burnout as well as to contribute to employees well-being and better workplace performance.
Zdzisław Naziemiec, Paweł Pichniarczyk and Daniel Saramak
The article regards the issues related to chalcedonite processing by means of particle size classification as well as densimetric separation. Chalcedonite is an unique rock and material with wide industrial applications in various industries. The investigative program included laboratory tests of chalcedonite classification in the classifier and the jig, as well as separation of the material in the dense liquid. The obtained results indicate that the products of particle size classification of chalcedonite in the classifier are characterized by a different chemical and mineralogical composition. The 0-0.3 mm particle size fraction contains over 96% of quartz, while the fine size fraction below 0.063 mm contain about 80% of quartz and 20% of clayish minerals. In the next stage of the investigative program, the densimetric separation of chalcedonite material in the jig and in dense liquid, was carried out. The results of the density classification in the jig indicate the different absorbability of the obtained chalcedonite density fractions. Fractions with a higher density were characterized by lower water absorption. The results of separation in the dense media liquid also showed that the obtained aggregate products are of significant differences in absorbability as well as high variability of the strength parameters. The results of the investigations show that the obtained products of the classification can be more efficiently utilized in industry, due to their diverse chemical and physical characteristics.
Friderika Kresal, Tine Bertoncel and Maja Meško
(1), 16-21. Leclerc, A. (2017). Work-related physical exposure and low back pain. Occupational and Environmental Medicine , 74 (3), 161-162. http://dx.doi.org/10.1136/oemed-2016-103986 Lerouge, L. (2014). Droit de la santé-sécurité et risques psychosociaux au travail: Où situer le système français au regard des systèmes étrangers? In Lerouge L. (Ed.), Risques psychosociaux en droit social: Approche juridique comparée France/Europe/Canada/Japon (pp. 4-19). Paris, France: Dalloz. Linton, S. J. (2001). Occupational psychological factors
Shahzad Khan, Syed Majid Hussain and Fahad Yaqoob
-Brand. Churcill, G. & Suprenat, C. (1982). An investigation into the determinants of customer satisfaction, Journal of Marketing Research. Gronroos. (1984). A service quality model and its marketing implications. Journal of the Academy of Marketing Science, 24 (Winter), 36-44. Han, K. R. H. (2009). Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price. Huang, W.-P. P. a. H.-H. (4 June 2011). Effects of