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interactions with self-service technology; focusing on these users allows us to derive insights into the perceptions of the technology without these perspectives being influenced by past usage experience, both positive and negative. Given that SSTs have found acceptance with customers in the UK, following more than 15 years of increased implementation in retail, it will be informative to assess to which extent relatively novice users perceive its use, especially in terms of its perceived usability for new markets. The user group consisted of German individuals, who used an
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additionally has a propensity to be an errand related or objective-related idea ( Naeem et al., 2018 ). A project can be perceived as a short-term framework (or linkage) that is arranged to complete tasks or attain specific objectives ( Lundin, 1995 ; Packendorff, 1995 ; Turner, 2006 ). The importance of project risk cannot be avoided while considering the framework. Besides, a project risk may be considered as a feasible troubling effect that may give rise to a challenge in the attainment of framework objectives, for instance, quality, arrangements, etc. ( Naeem et al
’s internal knowledge (Konigová & Hron, 2012), personal development ( Campion, 2011 ), and know-how sharing ( Vazirani, 2010 ).
Well-established companies are characterised by the apparent stage of development as perceived by their employees. These organisations consider staff as an asset or a resource rather than variable costs, and it is, therefore, necessary to regard them as human capital ( Campion, 2011 ; Armstrong & Taylor, 2014 ). To provide a long-term, sustainable and quality-driven production within a business, selecting and hiring the right employees is a key