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Fawzy Soliman

(Brookings Institution Press, Washington, DC. Liebowitz, J. and Suen, C. Y. (2000): Developing knowledge management metrics for measuring intellectual capital, Journal of intellectual Capital, 1(1): 54-67. Maier, R. and Remus, U. (2003): “Implementing process-oriented knowledge management strategies”, Journal of Knowledge Management, 7(4): 62-74. Malone, M. (1997), “New metrics for a new age', Forbes Magazine, April 7. Mehrez, A. (2010): The role of quality gaps in assessing the performance of management programs, Ph. D. thesis, University of Newcastle. Australia