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The Effect of Perceived Transformational Leadership Style on Employee Engagement: The Mediating Effect of Leader’s Emotional Intelligence

employee engagement. Public Management , 91(5), pp.10-13. [23] Webb, K.S., 2013. How managers’ emotional intelligence impacts employees’ satisfaction and commitment: A structural equation model. The IUP Journal of Organizational Behavior , 13(2), pp.7-24. [24] Yasin Ghadi, M., Fernando, M., Caputi, P., 2013. Transformational leadership and work engagement: The mediating effect of meaning in work. Leadership & Organization Development Journal , 34(6), pp.532-550. [25] Ybarra, O., Kross, E., Sanchez-Burks, J., 2014. The “big idea” that is yet to be

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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

influencing passengers’ loyalty in the North Cyprus National Airline. The TQM Journal, 20 (3), pp. 265–280. Netjasov, F., Janic, M. (2008), A review of research on risk and safety modeling in civil aviation. Journal of Air Transport Management, 14 , pp. 213–220. Nor, K. A., Wan, N. M. (2013), Perceptions of service quality and behavioural intentions: A mediation effect of patient satisfaction in the private health care in Malaysia. International Journal of Marketing Studies, 5 (4), pp. 15–29. Nor, S. N. M., Yunus, J., Wan, E. W. R. (2013), Service

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Emotional Intelligence – Sales Performance Relationship: A Mediating Role of Adaptive Selling Behaviour

Abstract

In this study, we examined the impact of emotional intelligence on sales performance. We posited that the impact of emotional intelligence (EI) on sales performance was mediated by adaptive selling behaviour (ASB). Data were collected from 281 sales people in the financial industries in Malaysia via the WLEIS emotional intelligence scale and ADAPTS adaptive selling behaviour scale, and were quantitatively analysed using structural equation modelling (SEM). Results were in keeping with the model. Three domains of EI were not found to impact sales performance directly but through ASB. Theoretical implications and managerial ramifications were also discussed.

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The impact of implemented management systems on the safety culture of work in production

al. (2019). The mediating role of safety management practices in process safety culture in the Chinese oil industry. Journal of Loss Prevention in the Process Industries, 57, pp. 223-230. Glendon, A.I., Stanton, N. A. (2010). Perspective on safety culture. Safety Science, 34, pp. 193-214. Goldenstein-Cole, K. (2017). An everyone culture: becoming a deliberately developmental organization. Harvard Educational Review, 87(1), pp. 150-154. Goncalves, F., Anastacio, P., Waterson P. (2018). Maturity models and safety culture: A critical review. Safety

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An extended technology acceptance model for marketing strategies in social media

-32. 31. Pickering, J.M. and King, J.L. (1995). Hardwiring weak ties: Interorganizational computer-mediated communication, occupational communities, and organizational change. Organization Science , 6(4), 479-488. 32. Riemenschneider, C. K., Harrison, D. A., Mykytyn, P. P. (2003). Understanding IT Adoption Decisions in Small Business: Integrating Current Theories. In: Information & Management , No. 40, pp. 269 – 285. 33. Röcker, C., (2010). Why Traditional Technology Acceptance Models Won't Work for Future Information Technologies? World Academy of

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The Role of Customer Motivation in Mediating Customer Communication and Customer Decision to Use Kartu As of Telkomsel Broadband Services in Kendari of Indonesia

Abstract

With a growing increase of mobile phone and Internet users through cellular phones, competition among provider companies of mobile broadband services is becoming very tight to win competition among the competitors. This article aims at analyzing the role of customer motivation in mediating the effect of marketing communication on customer decision in using Kartu As of Telkomsel broadband services in Kendari city of Indonesia. The variables used in this study are marketing communication as an independent variable, customer motivation as an intervening variable and customer decision as dependent variable. The data were collected from 100 respondents of Telkomsel mobile broadband customer using Kartu As. Descriptive statistics and structural equation modeling (SEM) analytical tools were used to analyze the items representing each variable. This empirical study shows marketing communication affects customer motivation which in turn it affects customer decision to purchase Kartu As of Telkomsel Services. The results indicated that customer motivation plays an important role in mediating influence of marketing communication on purchase decision in buying prepaid services of Kartu As.

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Director-Generals’ Human and Social Capital, and Management Performance of Farmers’ Cooperatives: Evidence from China’s Fujian

. 4.2.2 Mediating Role of Cooperative Management Effectiveness in the Influence of Human and Social Capitals on Operational Performance To further explore the mechanism of the influence of human and social capitals on operational performance, we analyzed the mediating role of cooperative management effectiveness in the influence on operational performance. We used the Sobel test to check the mediating effect for the path of human and social capitals affecting operational performance [ MacKinnon et al., 2012 ]. The results are shown in Table 3 . Resource

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Supply Chain Management and Customer Satisfaction in Small to Medium Enterprises

Abstract

To circumvent the possibility of business failure, small to medium enterprises in emerging economies face mounting pressure to increase the satisfaction of their customers. The adoption of supply chain management practices is critical to the provision of quality products and services as well as the satisfaction of customers by small to medium enterprises. This paper investigated the relationship between customer satisfaction, supply chain management practices and three input factors; namely, product quality, flexibility and product variety in small to medium enterprises. The study adopted a quantitative approach in which a four section questionnaire was distributed to 131 managers in small to medium enterprises based in Gauteng Province, South Africa. Hypotheses were tested using regression analysis. The results of the study revealed that product quality and flexibility predicted supply chain management practices. Supply chain management practices were also statistically significant, and mediated the relationship between customer satisfaction and product quality and flexibility. Based on these results, conclusions were drawn and appropriate recommendations were made.

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The Convergence of Financial and Management Accounting in Poland

Management Accounting , 24 April 2009, http://ssrn.com/abstract=1394373 or http://dx.doi.org/10.2139/ssrn.1394373 (15.05.2015). Weißenberger B.E., Angelkort H., 2007, Controlling under IFRS in Austria – Empirical Results from Austrian IFRS Users (manuscript). Weißenberger B.E., Angelkort H., 2011, Integration of financial and management accounting: the mediating influence of a consistent financial language on controllership effectiveness , Management Accounting Research, vol. 22, pp. 160-180. Zarzycka E., 2016, Koncepcje i tendencje rozwoju zawodu

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Nurturing Innovation Performance Through Corporate Entrepreneurship: The Moderation of Employee Engagement

10. References Ahmed, U., Umrani, W. A., Pahi, M. H., & Shah, S. M. M. (2017). Engaging PhD Students: Investigating the Role of Supervisor Support and Psychological Capital in a Mediated Model. Iranian Journal of Management Studies, 10(2), 283-306. doi: 10.22059/ijms.2017.220219.672364 Ahmed, U., Majid, A. H. A., & Zin, M. L. M. (2016a). Construct Validation of 17-item Utrecht University Work Engagement Scale Amongst the White Collar employees of Malaysian Universities. International Journal of Academic Research in Business and Social Sciences, 6 (5

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