Andrea Sujová, Katarína Marcineková and Ľubica Simanová
Corporate performance management presents a way of motivation and management by objectives characterised using quantitative performance indicators. Besides the application of traditional methods in business, successful economic development and market environment development also require the application of new modern methods adapted to contemporary market needs. One modern approach is based on corporate performance evaluation by measuring the performance of internal processes ( Sujová, 2013 ). Business processes are objects of the process approach
Krzysztof Dziekoński, Omar Hesham Mohamed Fawzy Ibrahim, Abdul-Majeed Mahamadu and Patrick Manu
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authority for measuring and evaluating business performance according to attributes of the Z-MESOT method. The application of the responsibility and authority as a necessary element of competences in the management process enables to interlink the organisation’s requirements and the employee’s opportunities in a way that permits their development in mutual harmony and to ensure the organisation’s competitiveness (Königová & Hron, 2012; Szczepańska-Woszczyna et al., 2015 ). The competency-based approach in Performance Management System (PMS) focuses on the behaviour and
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Warit Wipulanusat, Kriengsak Panuwatwanich and Rodney A. Stewart
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conformance to specifications; which was dominant in the 20th century. It means that an outcome must not deviate from the specifications set by an organisation, and any deviations are considered as lowering the quality ( Reeves & Bednar, 1994 ). Such conformance measures have been argued to increase the internal efficiency of the process and sale prices over time ( Topalovic, 2015 ). Later, as the focus shifted from manufacturers to customers, a new definition of “quality” emerged, i.e. meeting or exceeding customer expectations. Anything that does not satisfy the customer
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Moczydłowska, M. (2014). Empowerment - nowe spojrzenie na