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Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies

assessment based on psychometric and diagnostic criteria,” in Journal of Marketing, No. 70 (3), 1994, pp. 201-230. 21. A. R. Meybodi, “Measuring service quality using Servqual model: A case study of brokerage ofices in Iran,“ in International Journal for Quality Research, No. 6(1), 2012, p.55-61. 22. F. Pakdil, and O. Aydin, “Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores,” in Journal of Air Transport Management, No. 13, 2007, p. 229-237. 23. C. Rafele, “Logistic service

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Bullwhip Effect in the Information Flow of a Supply Chain: A Role of Culture

References 1. V. Giard, and M. Sali, “The bullwhip effect in supply chains: A study of contingent and incomplete literaturę,” International Journal of Production Research, vol. 51, no. 13, pp. 3880-3893, 2005. 2. F. Klug, “The internal bullwhip effect in car manufacturing,” International Journal of Production Research, vol. 51, no. 1, pp. 303-322, 2013. 3. F. Chen (et al.), “Quantifying the Bullwhip Effect in a Simple Supply Chain: The Impact of Forecasting, Lead Times and Information,” Management Science, vol

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Tourism sector, Travel agencies, and Transport Suppliers: Comparison of Different Estimators in the Structural Equation Modeling

-58, 2006. 8. Y. Yilmaz, and U.S. Bititci, “Performance measurement in tourism: a value chain model”, International Journal of Contemporary Hospitality Management, vol. 18, pp 341-349, 2006. 9. F. Alamdari, “Regional development in airlines and travel agents relationship”, Journal of Air Transport Management, vol. 8, pp 339-348, 2002. 10. H. Atkinson, and J.B. Brown, “Rethinking performance measures: assessing progress in UK hotels”, International Journal of Contemporary Hospitality Management, vol. 13, pp. 128-136, 2001

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Integration of Travel Agencies with other Supply Chain Members: Impact on Efficiency

Management, 17 (3), 155-157. doi: 10.1016/j.jairtraman.2010.12.002 Assaf, A. George, & Magnini, Vincent. (2012). Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry. International Journal of Hospitality Management, 31 (3), 642-647. doi: 10.1016/j.ijhm.2011.08.008 Atkinson, Helen, & Brander Brown, Jackie. (2001). Rethinking performance measures: assessing progress in UK hotels. Int J Contemp Hospitality Mngt, 13 (3), 128-136. doi: 10.1108/09596110110388918 Bastakis, Constantinos, Buhalis, Dimitrios

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Seaport efficiency and productivity based on Data Envelopment Analysis and Malmquist Productivity Index

-69. 16. H. Min, B. Park, A hybrid data envelopment analysis and simulation methodology for measuring capacity utilisation and throughput efficiency of container terminals. International Journal of Logistics Systems and Management, 4, 650-672.5, 2008, pp. 201-224. 17. Y.J. Wu, C. Lin, National port competitiveness: implications for India, Management Decision, 46, 2008, pp. 1482-1507. 18. J.H. Ablanedo-Rosas, A.J. Ruiz-Torres, Benchmarking of Mexican ports with data envelopment analysis, International Journal of Shipping and Transport

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Sustainability Framework for Assessing Urban Freight Transportation Measures

, Final Report. 18. ENCLOSE. (2014). Cross-evaluation of energy efficient, sustainable urban logistics measures in the ENCLOSE towns. Evaluation and Policy Tool . ENergy efficiency in City LOgistics Services for small and mid-sized European Historic Towns, Deliverable 5.1. 19. CIVITAS-MIRACLES. (2006). Multi-initiative for rationalised accessibility and clean liveable environments . Last Report Publishable. 20. BESTUFS. (2008). Quantification of urban freight transport effects II . Best Urban Freight Solutions, Deliverable 5.2. 21. BESTFACT

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The Technical Efficiency of Tunisian Ports: Comparing Data Envelopment Analysis and Stochastic Frontier Analysis Scores

the efficiency of Asian container ports. African Journal of Business Management. 5(4), 1397-1407. DOI :10.5897/AJBM10.1312. [27] Park, B. I. (2005). An Efficiency Analysis for the Korea Container Terminals by the DEA/Simulation Approach. Korean Management Science Review. 22 (2), 77-97. [28] Rajasekar, T & Deo, M (2013). Measuring the operational efficiency of selected Major Ports in India. MJOR, 2 (2), 29-4. DOI: 10.6088/ijes.2014040404531. [29] Pjevcevi, D., Radonji.C., Hrle.Z., Coli. V. (2011). DEA window ´ analysis for measuring port

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Review of pallet pooling studies

). Economics of pallet rental. Material Handling Engineering, 54(9): 47-48. [10] Raballand, G., & Carroll, E. A. (2007). How do differing standards increase trade costs? The case of pallets. The World Economy, 30(4): 685-702. [11] Meng, G. Q., & Sun, K. Suggestions for China’ pallet pooling. China Logistics & Purchasing, (23): 12-16. [12] Li, T. P. (2006). Study on the problem of China logistics pallet exchange system and its counter measure. East China Economic Management, 20 (5): 58-98. [13] Murray, J. (1967). Pallet pool is key to Swedish cargo

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Forecasting US Tourists’ inflow to Slovenia by modified Holt-Winters Damped model: A case in the Tourism industry logistics and supply chains

,” Slovene Studies Journal, vol. 12, no. 1, pp. 33-42, 1990. [5] M. Konecnik and F. Go, “Tourism destination brand identity: The case of Slovenia,” Journal of Brand Management, vol. 15, no. 3, pp. 177-189, 2008. [6] A. Assaf and K. L. Cvelbar, “Privatization, market competition, international attractiveness, management tenure and hotel performance: Evidence from Slovenia,” International Journal of Hospitality Management, vol. 30, no. 2, pp. 391-397, 2011. [7] T. Mihalič, V. Žabkar, and L. K. Cvelbar, “A hotel sustainability business model: evidence

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The impact of transport infrastructure projects on sustainable development within a major logistics gateway in North West England

., Bury A., Wang J., Ren J., Bonsall S., (2014), Modelling of sustainable development scenarios for logistics and transport systems in NW Europe, EU project Weastflows Technical Report 2.3, Liverpool John Moores University, UK. 8. Rodriquez JP. (2010) Maritime Transportation: Drivers for the Shipping and Port Industries, OECD International Transport Forum. 9. Bowersox, D.J., Closs, D.J. and Cooper, M.B. (2006) Supply Chain Logistics Management, second ed. McGraw-Hill Publishing, New York. 10. Jin, M., Wang, H. and Walden, C. (2004) System performance

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