Search Results

1 - 10 of 13 items :

  • management measures x
  • Tourism, Hospitality, Travel x
Clear All
In Tourism Industry We Talk About Sustainable Development, But We Evaluate Profits and Growth

behavior”. Journal of Sustainable Tourism, 18(2), pp. 157-174, doi: 10.1080/09669580903464232 FRIEDMAN, M. (1970), “The Social Responsibility of Business is to Increase its Profits”. The New York Times Magazine, available at: <> [accessed 14 October 2013] GEERTS, W. (2014), “Environmental certification schemes: Hotel managers’ views and perceptions”. International Journal of Hospitality Management, 39, pp. 87-96, doi: 10.1016/j.ijhm.2014.02.007 GLOGOVŠEK, J. (2008), Osnove

Open access
Strategic Leadership and Sustainability Performance of Small and Medium Enterprises in Nigeria

LITERATURA / LITERATURE AHEARNE, M., MATHIEU, J., & RAPP, A. (2005), “To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance”. Journal of Applied Psychology, 90, 945-955 ALAJMI, R. (2006), “The effect of gender on job satisfaction and organisational commitment in Kuwait”. International Journal of Management , 23(4), 834-844 ALMOLD, J. A., ARAD, S., RHODES, J. A., & DRASGROW, F. (2000), “The empowering leadership questionnaire. The

Open access
Assessment and Comparison of Tourism Vocabulary Skills in ESL Learners

References ASHWORTH, G., PAGE, S. J. (2011), “Urban Tourism Research: Recent Progress and Current Paradoxes”. Tourism Management, Vol. 32, Elsevier COUCH, C., FRASER, C., PERCY, S. (2003), Urban Regeneration in Europe. Blackwell Science Ltd. COUNCIL OF EUROPE (2011), The Common European Framework of Reference for Languages. Cambridge University Press CRYSTAL, D. (2003), English as a Global Language. Cambridge University Press DOUGHERTY STAHL, K. A., BRAVO, M. A. (2010

Open access
Consumer profile of Portuguese local food restaurants

References [1] Auty, S., (1992). Consumer choice and segmentation in the restaurant industry. The Service Industries Journal, 12(3), pp. 324-339 [2] Baloglu, S., McCleary, K., (1999). A model of destination image formation. Annals of Tourism Research, 26(4), pp. 868-897 [3] Chang, R. et al., (2010). Attributes that influence the evaluation of travel dining experience: when East meets West. Tourism Management, in press, pp. 1-10 [4] Clark, M., Wood, R., (1998). Consumer loyalty in the restaurant industry – a preliminary exploration oh the

Open access
The structural relationships of destination image, awareness, uniqueness and destination loyalty in periurban ecotourism destination

Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342-356 [34] Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26, 45-56 [35] Aaker, D.A. (1996). Measuring Brand Equity across Products and Markets. California Management Review, 38(3), 102-120 [36] Keller, K.L. (1993). Conceptualizing, Measuring, and Managing Customer-Based Brand Equity. Journal of Marketing, 57(1), 1-22 [37] Lee, J.S., & Back, K.J. (2008

Open access
Tourists’ perceived value of wildlife tourism product at Lake Nakuru National Park, Kenya

Reference [1] Akama, J. S., & Kieti, D. M. (2003). Measuring tourist satisfaction with Kenya’s wildlife safari: a case study of Tsavo West National Park. Tourism management, 24(1), 73-81. [2] Al-Sabbahy, H. Z., Ekinci, Y. & Riley, M. (2004). An investigation of perceived value dimensions: implications for hospitality research. Journal of Travel Research, 42: 226-234. [3] Ariya, G., & Momanyi, S. (2015). Contribution of gold-ecorated lodges to poverty reduction among local residents in Maasai Mara and Amboseli protected areas, Kenya. Journal of

Open access
Do neighbouring countries encourage the demand of international business tourism?

importance of convention service factors: Focusing on the differences in perception between convention planners and participants. Journal of Convention & Exhibition Management, 3(4), 69–85 [37] Lloyd, P.J., & MacLaren, D. (2002). Measures of trade openness using CGE analysis. Journal of Policy Modeling, 24, 67–81 [38] Manski, C.F. (2000). Economic analysis of social interactions. Journal of Economic Perspectives, 14(3), 115–136 [39] Marrocu, E., & Paci, R. (2011). They Arrive with New Information. Tourism Flows and Production Efficiency in the European

Open access
Techniques employed to create event prestige value for corporate VIPs: the V.I.P. Framework

). Technique. In Oxford English Dictionary. Oxford: Oxford University Press [50] Parasuraman, A., Zeithaml, V., & Berry, L. (1988). SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-37 [51] Polit, D. F., & Beck, C. T. (2010). Generalization in quantitative and qualitative research: Myths and strategies. International journal of nursing studies, 47(11), 1451-1458 [52] Reic, I. (2012). The Development of the Corporate Events Sector. In N. Ferdinand., & P. Kitchin (Eds.), Events Management: An

Open access
Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting Intention: a research in Istanbul

References [1] Ang, E. (1990). Upgrading the Professionalism of Tourist Guides. Proceedings from the Travel Educators Forum, (pp.167-172). PATA Conference, Singapore. 11-14 July 1990. [2] Ap, J. & Wong, K.F. (2001). Case Study on Tour Guiding: Professionalism, Issues and Problems. Tourism Management. 22(1): 551-563. [3] Beerli, A. & Martin, J.D. (2004). Factors Influencing Destination Image. Annals of Tourism Research. 31(3): 657-681. [4] Bowen, D. & Clarke, J. (2002). Reflections on Tourist

Open access
Customer engagement for evaluating customer relationships in hotel industry

). Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of research in Marketing, 23(1), 45-61 [5] Berman, B., & Evans, J.R., (2007), Retail Management, A Strategic Approach, (8th Eds) Macmillan Publishing, New York [6] Bentler, P. M. (1992). On the fit of models to covariances and methodology to the Bulletin. Psychological Bulletin, 112(3), 400-404 [7] Bentler, P. M., & Bonnett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological

Open access