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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

// Total Quality Management. Vol. 7, No. 3, p. 267-282. doi: 10.1080/09544129650034837. 24. Hwang, G. H, Tsauo, J. Y. , Wang, J. D. (1996).Estimation of Expected Quality Adjusted Survival by Cross-Sectional Survey // Statistics in Medicine. Vol. 15, No. 1, p. 93-102. doi: 10.1002/ (sici)1097-0258(19960115)15:1%3C93::aid-sim155%3E3.3.co;2-u. 25. Youde, R. K. (1992). Cost-of-Quality Reporting: How We See It // Strategic Finance. Vol. 73, No. 7, p. 34. 26. Johnson, M. A. (1995). The Development of Measures of the Cost of

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Building a Travel Influencer Brand Using Instagram Tools

of SoMedia. Harvard Business Review. 94(3), 40–50. 14. Jauncey, J. [Skift] (November, 19 th , 2015). Beautiful Destinations Founder at Skift Global Forum. [Video File]. Internet access: https://www.youtube.com/watch?v=C1aX_BeVDxw [accessed May 2, 2017]. 15. Keller, K. L. (2013). Strategic Brand Management: Building, Measuring and Managing Brand Equity. 4th edition. – Harlow, UK: Pearson Education Limited. 16. Klaus, P., Maklan, S. (2013). Towards a Better Measure of Customer Experience // International Journal of Market Research. Vol. 55, No. 2

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Social Media Marketing – from Tool to Capability

Asset Complementarity and Dynamic Capability Accumulation: The Case of R&D // Strategic Management Journal. pp. 339–360. doi: 10.1002/(SICI)1097-0266(199705)18:5<339::AIDSMJ883>3.0.CO;2-7. 25. Hitt, M. A., Keats, B. W., DeMarie, S. M. (1998). Navigating in the New Competitive Landscape: Building Strategic Flexibility and Competitive Advantage in the 21st Century // The Academy of Management Executive. Vol. 12(4), pp. 22–42. doi: 10.5465/AME.1998.1333922. 26. Hoffman, D. L., Fodor, M. (2010). Can you Measure the ROI of Your Social Media Marketing? // MIT

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A Theoretical Overview of the Stockout Problem in Retail: from Causes to Consequences

, pp. 131-149. 11. Dadzie, K. Q., Winston, E. (2007). Consumer Response to Stock Out in the Online Supply Chain // International Journal of Physical Distribution and Logistics Management. Vol. 37, No. 1, pp. 19-42. doi: 10.1108/09600030710723309. 12. East, R., Hammond, K., Lomax, W. (2008). Measuring the Impact of Positive and Negative Word of Mouth on Brand Purchase Probability // International Journal of Research in Marketing. Vol. 25, pp. 215-224. doi: 10.1016/j.ijresmar.2008.04.001. 13. Efficient Consumer Response (2003). ECR – Optimal Shelf

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Measuring Gen-Y Customer Experience in the Banking Sector

]. 27. Novak, T., Hoffman, D., Yung, Y. (2000). Measuring the Customer Experience in Online Environments: A Structural Modelling Approach // Marketing Science. Vol. 19, No. 1, pp. 22–42. doi:10.1287/mksc.19.1.22.15184. 28. Oh, H., Fiore, A., Jeoung, M. (2007). Measuring Experience Economy Concepts: Tourism Applications // Journal of Travel Research. Vol. 46, No. 2, pp. 119–132. doi:10.1177/0047287507304039. 29. Otto, J., Ritchie, J. (1996). The Service Experience in Tourism // Tourism Management. Vol. 17, No. 3, pp. 165–174. doi:10

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Overall Justice of Organization: from Decision Fairness to Positive Attitude of Employees

Justice: A Fair Assessment of the State of the Literature / In Organizational Behavior: The State of the Science, ed. J. Greenberg. - Mahwah, NJ: Lawrence Erlbaum Associates. 8. Colquitt, J. A., Shaw, J. C. (2005). How Should Organizational Justice Be Measured? / In The Handbook of Organizational Justice, ed. J. Greenberg, J. Colquitt. Mahwah, NJ: Erlbaum Associates, p. 113-152. 9. Cook, J. D., Hepworth, S. J., Wall, T. D., Warr, P. B. (1981). The Experience of Work. A Compendium and Review of 249 Measures and their Use

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Research on Employees’ Interpersonal and Work Relationships in Lithuanian Companies

of Management Review. Vol. 40, No. 4. doi: 10.5465/amr.2012.0398. 20. Koys, D., DeCotiis, T. (1991). Inductive Measures of Psychological Climate // Human Relations. Vol. 44, Issue 3. 21. Lewandowski, G. W. Jr., Mattingly, B. A., Pedreiro, A. (2014). Under Pressure: The Effects of Stress on Positive and Negative Relationship Behaviors // The Journal of Social Psychology. Vol. 154, p. 463-473. doi: 10.1080/00224545.2014.933162. 22. Mayo, E. (1933). The Human Problems of an Industrial Civilization. - New York

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The Impact of Corporate Cultural Behaviour on Common Stock Return: Some Implications for Corporate Governance

References 1. Abdul Rashid, Z., Sambasivan, M., Johari, J. (2003). The Influence of Corporate Culture and Organisational Commitment on Performance // Journal of Management Development. Vol. 22, No. 8, pp. 708–728. doi: http://dx.doi.org/10.1108/02621710310487873 . 2. Agwu, M. O. (2014). Organizational Culture and Employees Performance in the National Agency for Food and Drugs Administration and Control (Nafdac), Nigeria // Global Journal of Management and Business Research. Vol. 14, No. 2. Internet access: https://globaljournals.org/GJMBR_Volume14

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Content Marketing Decisions for Effective Internal Communication

., Zomorodian, S. (2016). Factors Stimulating Content Marketing // Management Science Letters. Vol. 6, No. 2, pp. 109-114. doi: 10.5267/j.msl.2016.1.002. 7. Belasen, A. T., Belasen, A. R. (2018). Integrated Corporate Communication: A Competing Values Perspective. Internet access: https://www.researchgate.net/profile/Ariel_Belasen/publication/322232298_Integrated_Corporate_Communication_A_Competing_Values_Perspective/links/5a4cfe7b0f7e9b8284c4af0b/Integrated-Corporate-Communication-A-Competing-Values-Perspective.pdf [accessed April 12, 2018]. 8. Berger, J

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Maximization of Created Social Value: Social Business Models and Their Application Tendencies in Lithuania

For-Profit Organizations: the Case of Intesa Sanpaolo // European Journal of Innovation Management. Vol. 18, Iss. 2, p. 258-280. doi: 10.1108/EJIM-06-2014-0058. 6. Antepara, I., Claeye, F. (2016). Examples of Social Business Effectively Addressing Fuel Poverty by Overcoming the Barriers when Implementing Energy Efficiency Measures // Social Business Academia Conference at HEC Paris. 7. Austin, J. E., Herman, L., Reficco E., WeiSkillern, J. (2005). Social Entrepreneurship: It’s for Corporations, Too / In Social Entrepreneurship: New

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